FRANCIS “FLO” CRAGER, CLSS GB

adzjiz@r.postjobfree.com · www.linkedin.com/in/francis-crager ·317-***-****

12+ Years of progressive experience managing multiple teams, departments, large projects, through positive influence. Overseeing a fast-paced department that produced outstanding service for over 70 clients with daily deadlines for one of the largest and fastest growing information management providers. All while providing excellent customer service and building relationships with our clients.

EXPERIENCE

LOGISTICS COORDINATOR & CUSTOMER SERVICE REP – MAX KATZ BAG COMPANY

Primary Functions:

• Contact various trucking companies for freight quotes, scheduling all inbound/outbound shipping and receiving for the facility.

• Providing excellent customer service, while answering all questions related to timeframes and materials, or sales.

• Responsible for communicating and coordinating with all departments, drivers, and customers to efficiently load and ship materials/orders for outbound and intercompany shipments.

• Daily reporting and tracking of production, purchase orders, and inventory.

• Research and resolve customer issues.

• Provide various other functions as necessary to help our team succeed.

OPERATIONS SUPERVISOR - ACCESS INFORMATION MANAGEMENT

Responsible for overseeing the day-to-day projects and personnel of 120 team members. Interfacing and communicating daily with customers (internal/external), resolving issues, plan, and staff for projects, adhering to department standards, and monitoring timelines and results. A leader that is instrumental in driving production through the DC personnel by leading and mentoring the imaging team members. Led multiple teams and projects that produced outstanding quality service for an array of large and demanding clients including Ascension, Angie’s List, Basware, Batesville, Coastal Credit, Cummins, Faurecia Saline HR, Golden Rule, Hyland Software, PNC, Telamon, Twitter, United Health One.

Primary Functions:

• Execute daily direction to 120 team members to accomplish projects. Manage project timelines, quality, and outcome of customer orders.

• Led, mentored, cross trained and provided accountable standards and measures to department team members.

• Control overtime of imaging team members as necessary and ensure that work schedules are being adhered to.

• Set production schedule for imaging team and monitor achievement using a variety of reports on a daily, weekly, and monthly basis.

• Research and resolve customer issues, modify work procedures as needed to meet customer demand.

• Manage HR related items: scheduling vacation, managing timecards, performance reviews, assist in hiring and termination processes.

• Collaborative DC Supervisor that tracks KPI’s, throughputs, organizes and handles all internal communications, meetings, and data for production departments.

EDUCATION

SANTA MARIA DEL ORO, ESCUELA SECUNDARIA

General Studies

SKILLS

Resolving shipping and receiving issues

Coordinating warehouse activities, provide support and backup to warehouse management

Ensure all production schedules are completed at the end of the shift and that company quality standards are met each day

Certified Lean Six Sigma Green Belt and Process Improvement

Result oriented: Ability to achieve the target within given time

Supervise personnel and coordinate production workflow of 120 team members.

Correctly interpret and enforce company policies and safety procedures to ensure compliance; safely operate various equipment and tools

Establish, maintain, and promote exceptional customer service

Strong interpersonal and communication skills

Problem analysis resolution

Effective Virtual Team Lead (Led Global Teams)

MS Word, Excel, PowerPoint, Outlook, Office 365, WMS, & Microsoft Office

Ability to initiate/manage cross-functional teams and multi-disciplinary projects

Safety Oriented- Report to maintenance and/or safety personnel any safety hazards or equipment malfunctions and/or maintenance

Mentoring, Motivating, Developing, & Coaching Team members

Scheduling & Staffing for large team projects up to 120 employees.

Oversee operational processes to ensure correct inventory levels and that orders are completed accurately and on time

Contact this candidate