Resource Manager

Victoria Frawley

Kansas City, MO ***** 816-***-**** adzjii@r.postjobfree.com linkedin.com/in/victoria-frawley/

Resource Management Leader

A dynamic, solutions-focused professional with progressive experience in business operations managing financials and monitoring processes that maximize efficiency by balancing objectives with operational requirements. Innovative project manager with expertise in operations, finance, project, and resource management. An effective communicator recognized for valuing diversity in team building/leadership and forging strong relationships with colleagues, management leaders, and stakeholders to drive successful results. Equipped with excellent work ethic, a strong sense of responsibility, and a track record of dependability. Excel in resolving challenges with innovative solutions and process improvements to increase efficiency and quality.

Areas of Expertise

Project Management Lifecycle Forecasting and Reporting Business Growth Operational Development Financial Resource Management Continuous Process Improvement Performance Development Regulatory Compliance Leadership and Management Data Analytics/Road Mapping Teamwork and Coordination Interpersonal Skills Stakeholder Collaboration Staff Recruitment Cross-Functional Efficiency Business Communications Planning and Implementation Problem-Solving

Professional Experience

Numerator, Chicago, IL (Remote)

RESOURCE MANAGER January 2022 – August 2023

Collaborated with leadership to establish role for efficient management of resources within professional services organization.

●Developed workflows and processes designed to align with organization and related Oracle OpenAir scheduling system.

●Created capacity model to ensure that company’s resources work on pipeline and sold projects.

●Assigned available resources to projects in accordance with skill sets and capacity.

●Provided Associate Directors with support on resource management issues, reporting, and process improvement.

●Analyzed data to evaluate over and underutilization of resources.

Cerner Corporation, North Kansas City, MO

LEAD PROGRAM MANAGER August 2020 – November 2021

Produced workflows and processes for efficient management of projects, resource management, and financial management. Produced testing plans and video demos for tasks within Project Portfolio Management.

●Developed workflows and processes designed to align with the organization and related to the system.

●Tracked and managed progress of the project team and delivered monthly updates to the executives.

●Spearheaded the testing event to guarantee issue resolution while working with the SSE.

●Worked on business cases and KPIs (Key Performance Indicators) presented to executives and business stakeholders for approval and adoption into the system.

●Supervised staff to ensure that team met productivity/delivery goals, and completed tasks within project plan and budget.

●Managed issues through JIRA.

MANAGER, LEAD OPERATIONS MANAGER May 2017 – August 2020

Managed multidisciplinary team (Service Operations) through effective coaching, performance reviews, goal setting, and development plans to drive operational productivity.

●Facilitated weekly engagement reviews to ensure consultant's productivity resulting in increasing optimizing billability rates of 85%.

●Collaborated with Engagement Controller Team Lead to improve manual approval of timesheets that hit consistently above 90% throughout 2020.

●Improved forecasting numbers up to 10% variance within group and 10% variance per associate by educating Consulting Managers and Resource Managers on significance of forecasting.

●Participated in profitability reviews with leadership in US Consulting for professional services to stimulate continuous learning on process improvement.

●Leveraged the One-off Resourcing request process by creating an effective strategy and implementing a well-developed communication plan to improve procedures and development.

●Provided improvement coaching by managing eight associates which resulted in improving performance.

●Oversaw Project Management Office Consulting operations, including card management for Human Resource Partners to ensure compliance with company policies and maintain headcount.

●Analyzed operational needs and processes involving the VA, Consumer space, Palliative Care, Readmissions, and HealtheLife to create efficient workflow operations.

●Led Population Health Consulting Weekly Newsletter initiative to enhance work quality and enhance internal communications.

●Cooperated with Engagement Controller Team Leads during updates and presentations for financial/budgets and leadership meetings to provide up-to-date company financial reports.

●Motivated and developed colleagues by establishing and giving "Making a Difference" award as peer recognition for exhibiting an outstanding performance to boost confidence and productivity.

●Facilitated the starting of processes for PPM by learning through various meetings and revised PPM Business case in 2019 to ensure process improvements.

●Contributed to creation of "New Capacity Model" through working on reporting and analytics to monitor improvement.

●Educated Consulting Managers during Ops Review and one-on-ones regarding the billability and relationship of financials for professional services to determine key areas for improvement.

●Coordinated with Engagement Controller and Resource Managers to update wiki with key information and processes.

●Ensured ISO compliance by reviewing documentation submitted for documentation control.

●Provided oversight for creating and finishing the new RACI matrix resulting in efficient outcomes.

SENIOR OPERATIONS MANAGER June 2015 – May 2017

Provided strategic direction in the end-to-end project management, from inception through establishing processes and procedures for guidance. Facilitated the management of one-off projects while supervising direct reports.

●Generated strategic processes and procedures for the new Population Health Organization Manager Team to drive productivity and efficiency rate improvements of 20%.

●Recruited, interviewed, and hired team members sourcing qualified candidate applicants for jobs.

●Supplied the project and activity dates on time to provide the team with detailed tasks that increased productivity. Professionally educated team about timeline changes.

●Facilitated the allocation of resources based on capacity and qualifications to come up with a high-quality result. Entered resource requests.

●Maintained PeopleSoft Calendar for training, vacation, and other nonbillable activities to provide an organized timeline that met continuous productivity goals.

●Oversaw the forecasting process to ensure the data used were relevant and accurate.

●Evaluated assigned tasks and informed the Practice Manager of incorrect data to ensure accuracy and relevance.

SENIOR TEAM LEAD, RESOURCE MANAGER May 2008 – June 2015

Managed all aspects of project management, including maintaining systems, leading resource managers, and implementing continuous process improvements. Coordinated with the academy to staff educational courses.

●Monitored and maintained team members’ vacation, training, and other non-billable activities through PeopleSoft calendar to provide an updated timeline of activities.

●Determined incorrect data input and relayed this to the practice manager to maintain optimum accuracy of the database.

●Performed data analysis and forecasting to identify gaps and growth opportunities company-wide.

●Assisted in resource allocation to ensure high-quality results based on capacity and qualifications.

●Systematized process management through maintaining systems roadmaps and prioritizing systems enhancement requests to ensure accountability for process adherence.

SENIOR ASSOCIATE LEARNING PARTNER November 2006 – May 2008

Education

University of Missouri, Kansas City, MO

Bachelor of Arts and Science, Elementary Education (B.Ed)

Bachelor of Liberal Arts, Liberal Arts (BLA)

Volunteer Experience

Board Secretary and Team Mom, Berserk Athletic Sharks, Kansas City, MO August 2017 – July 2022

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