Customer Service Front Desk

Shirlita Matthew

(Cell) 340-***-****

****************@*******.***

Over 25 years of Retail Management Experience. I am seeking a position to further my career in a retail environment or a public interface environment.

July,2015-July 2023 - Dependable Car Rental

Duties

Front Desk Supervisor

Front Desk Agent

Customer Service

Booking Reservation

Anserwering Telephone

Oversighting Front Desk Staff

2013-2015 Marianna’s Clothing Store,

Duties

Customer Service and Sales

Cashier

2004-2013 Dolphin Dreams Boutique, American Yacht Harbor, St.Thomas

Store Manager- Oversight of staff of four (4)

Duties

Scheduling of staff

Ordering stock from both on and off island vendors

Receiving, verifying and inputting of stock information into POS Quick Books system.

Payroll accountability.

Took care of banking deposits when owners were off island.

Responsible for control/verification of cash drawer accuracy.

Responsible for verification of daily sheets-sales, commissions and staff hours.

Inputted daily information (sales, staff hours) when owners were off island.

Responsible for special orders from start to finish

Took Care of postal shipping via USPS.com

Attended trade shows with owner to assist with choice of stock for store.

Made sure appearance of shop was clean, neat and well organized.

Monitored shop for theft

Interacted with patrons and was a valuable source of information for tourists.

Trained new personnel.

Store closed due to retirement of owners

Owners: Fred and Kathy Zeller

Fred (Cell) 340-***-**** Kathy (Cell) 340-***-****

2000-2003 Lock It Please

Duties

Cutting Keys

1994-2000Nisky Pharmacy, Nisky Center, ST.Thomas

Duties

Floor Manager

Managed staff, scheduling ordering of stock.

Left after 8 years to be with family in states.

Owner-Angel Lebron now retired

Education- Graduated from Ivanna Eudora Kean High School

Participated in the JROTC program for 4 years while at high school.

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