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Customer Service Support Professional

Location:
Greenwood, IN, 46142
Posted:
September 07, 2023

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Resume:

Sarah Jacobs

Indianapolis, IN

Work Experience

DSP (Direct Support Professional)

Arrow Services Indiana - Plainfield, IN

October 2018 to Present

• Aided with mobility and independence for disabled individuals and continually monitored safety.

• Maintained clean and well-organized environment for client happiness and safety.

• Tracked and reported clients progress based on observations and conversations. DSP (Direct Support Professional)

Tangram - Indianapolis, IN

June 2013 to November 2018

• Built strong and trusting rapport with clients and loved ones.

• Monitored health and well-being of clients and reported significant health changes.

• Served meals and assisted immobile individuals with eating.

• Assisted client with personal hygiene, mobility and transportation.

• Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.

• Prepared food and helped patients eat to support healthy nutrition.

• Followed care plan and directions to administer medications.

• Transported clients to doctor's appointments and errands.

• Enhanced patient wellbeing by supporting participation in recreational activities. DSP (Direct Support Professional)

AWS - South Bend, IN

January 2010 to June 2013

• Assist individuals with disabilities with their daily living activities.

• Administer medications according to guidelines and documentation.

• Aid in implementing treatments, training programs, and developmental/behavior plans.

• Encourage community participation.

• Document all observations and daily progress notes. Greeter/Stocker

Walmart - Benton Harbor, MI

April 2007 to February 2010

• Ensure that customers are greeted when they enter store.

• Providing directions or information to customers to ensure they find the products they are looking for.

• Unload trucks.

• Sort products in the backroom.

• Stock products on shelves.

• Ensure aisles are neat and area is clean.

• Engage vendors and drivers with a positive attitude. Veterinary Technician

Animal Care Center - Benton Harbor, MI

June 2008 to January 2010

• Collect and record animals' case histories.

• Administer medications, vaccines, and treatments prescribed by a veterinarian.

• Prepare animals for surgery.

• Take x rays and collect and perform laboratory tests, such as urinalyses and blood count.

• Dental work.

• Feed, bathe, and exercise animals.

• Clean and disinfect cages, kennels, and examination and operating rooms. Education

Associate Degree in Nursing in Nursing

Fortis College-Indianapolis - Indianapolis, IN

January 2017 to March 2018

Associate of Science in Associate of Science in Pre-Veterinary Medicine Lake Michigan College - Benton Harbor, MI

June 2004 to June 2008

Skills

• Veterinary Technician Experience

• Veterinary Assistant

• Animal Care

• Product Knowledge

• Customer Service

• Self-Sufficiency

• Sorting

• Problem-Solving

• Computer Skills

• Time Management

• Relationship Building

• Sound Judgement

• Attentive to People

• Critical Thinking

• Ability to Lift

• Physical Stamina

• Behavior Redirection

• Team Collaboration

• First Aid Certification

• CPR Certification

• Stocking

• Medication Administration

• Kennel Experience

Certifications and Licenses

CPR Certification

First Aid Certification

Driver's License



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