Professional Summary

I am an empathic Advocate (INFJ) who is ready for a career change. My bachelor’s degree included a focus on English, Linguistics, Playwriting, and Creative Writing. I wish to develop new skills in Marketing, Copywriting, Graphic Design, and Illustration. I am keen on a vibrant future for my family and place of business.

History

Woodsman Emporium McHenry, IL.

Content Creator June 2023 - Current

POLI FILM America, Inc. Hampshire, IL.

Desktop Support Technician November 2020 – May 2023

Alexander Leigh Center for Autism McHenry, IL.

Desktop Support Technician October 2021 – February 2023

PDT, an Astronics Company Lake Zurich, IL.

IT - Technical Support II November 2018 – May 2020

John B. Sanfilippo & Son, Inc. Elgin, IL.

IT – Help Desk Administrator March 2010 – October 2018

TouchTunes Music Corp Lake Zurich, IL.

IT – Help Desk Technician January 2008 – October 2009

Relevant Experience

In the past, I was the primary point of contact for support (e.g., answering phone calls, responding to emails, and face-to-face interactions).

I have quite a bit of experience with Microsoft PowerPoint, I have created numerous presentations regarding “How to Fix & Do Things”.

In the past, I researched and shopped for the best deals regarding purchase orders.

I have experience working with people remotely (e.g., Zoom, WebEx, GoToMeeting, Team Viewer, MS Teams, etc.).

I have experience managing inventory stock via MS Excel Spreadsheets.

Currently, I’m writing creative stories to bring joy and happiness into people’s lives (e.g., children’s books, poems, short stories, and more).

I’m also currently blogging about things that interest me (e.g., Sports, Entertainment, History, Ethics, Astronomy, Astrology, Religion, Health and Fitness, Food and diet, Science, History, Technology, Psychology, and more).

I am designing a website homepage for Woodsman Emporium.

I have experience with Adobe Writer and Reader. I know how to convert files to PDFs, add signatures to them, and modify the contents within them.

Lastly, I have experience with cloud storage applications such as Google Drive, Dropbox, and Microsoft OneDrive.

As a side note, I am SEO (Search Engine Optimization) Certified (As seen below).

Education

HubSpot Academy https://app.hubspot.com/login

Online Certifications Currently enrolled

Southern New Hampshire University Manchester, NH

Bachelor of Arts in General Studies Graduation date: January 2021

Presidents List (Summer & Fall of 2020) GPA: 3.834

McHenry County College Crystal Lake, IL

Associates of Applied Science Graduation date: December 2007

Certifications

PC Support Specialist (May 2003)

Microcomputer Skills (May 2004)

SEO (Search Engine Optimization)

NSE 1 - Network Security Associate

NSE 2 - The Evolution of Cybersecurity

NSE 3 - Fortinet Product Awareness

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