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Customer Service Account Manager

Location:
Salem, WI
Salary:
80,000
Posted:
September 07, 2023

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Resume:

AS

APRIL STOIBER

adzjhc@r.postjobfree.com 262-***-**** Salem, WI 53168

Proven Sales executive with 10+ years of key account experience; meeting and exceeding quotas, building and maintaining cross functional and customer relationships, and effectively advocating for customers while focusing on the customers profitability.

Large account management and development

Data driven decision making

Regulatory Compliance

Market and Sales trend analysis

Account Retention

Relationship Selling

Sales Lifecycle Management

Client Relationship Building

Microsoft office, ADP, SAP, Dynamics 365, Salesforce, JD Edwards

Sales Tactics

Accord Healthcare, Inc. Raleigh, NC

Regional Account Manager

04/2023 - 08/2023

Identified key accounts in the assigned territory, developed relationships with key decision makers, and increased product sales volume. Maintained detailed records of sales calls and activities using CRM software (Dynamics 365).

Coordinated with external vendors such as wholesalers, distributors, pharmacies for effective delivery of services.

Monitored competitor activities within the region to ensure competitive pricing and services were maintained.

Participated in trade shows, conferences, and other events to promote brand awareness in the region.

Created presentations to demonstrate product features and benefits to potential customers.

Akorn Pharmaceuticals Lake Forest, IL

Territory Sales Account Manager

07/2017 - 02/2023

Created and maintained relationships with key stakeholders, including pharmaceutical Directors, Buyers, and distributors, medical professionals, healthcare providers, etc.

Established successful account relationships by creating a sales call plan by building rapport and maintaining consistent communication over a $7-8 million territory

Assisted Hospital buyers and inventory control specialists with effectively managing inventory while increasing injectable product sales by closely monitoring DOH levels at wholesalers.

Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales over 115% to quota Tracked sales activity using SalesForce tools and reported results on a daily basis

Coordinated with internal departments such as supply chain, customer service, and finance in order to ensure timely delivery of orders Summary

Skills

Experience

Attended trade shows and conferences related to the pharmaceutical industry as needed.

Ophthalmics Inc. Lake Forest, IL

Inside Sales Account Manager -

Ophthalmics

04/2014 - 06/2017

Developed and implemented sales strategies to increase market share of opthalmic product portfolio for a $5 million territory Created and maintained relationships with key stakeholders, including Opthalmic technicians, Retinal specialist and buyers, and surgery center buyers and directors.

Monitored competitor activities and provided competitive intelligence reports to management team.

Coordinated with internal departments such as marketing, customer service, supply chain, and finance in order to ensure timely delivery of orders.

Tracked sales activity using salesforce and reported results on a daily basis. Generate sales call plan and target messaging for product specific promotions.

Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales with consistent quarterly growth. Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities. Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.

University of Wisconsin - Parkside WI

Bachelor of Arts: Communication Studies

University of Wisconsin - Parkside WI

Certification: Conflict Analysis & Resolution

https://www.linkedin.com/in/april-stoiber-a335ba15/ Highest quarterly sales growth 2013

Highest quarterly sales growth 2015

Presidents club (top national sales) 2016

Presidents club (top national sales) 2018

Presidents club (top regional sales) 2020

Education and Training

Websites, Portfolios, Profiles

Accomplishments



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