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Customer Service Project Management

Location:
Roswell, GA
Posted:
September 07, 2023

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Resume:

LISA JOANNE BARBOUR

*** **** **** ** *******, GA 30076-1389

adzjga@r.postjobfree.com * 904-***-**** (mobile)

QUALIFICATIONS PROFILE

Accomplished, innovative professional with extensive senior-level experience in

transportation management operational oversight, program coordination, IT, budget and resource allocation, client relations, project management, training and team leadership.

* Operations: Advanced leadership skills with success in managing groups

and collaborating with senior management to bridge the gap between

business objectives and operational capabilities. In-depth knowledge of

management techniques, with the ability to apply them to the strategic

benefit of the organization.

* Communications: Exceptional communicator, with a talent for building

lasting relationships with vendors, senior management and staff. Talent

for transforming cross-functional staff into cohesive top-performing teams.

Strong history meeting a variety of operational needs in fast-paced demanding environments.

* Project Management: Productive contributor to team projects and self-

managed tasks, with the ability to deliver successfully multiple concur-

rent projects under the tightest deadlines. Consistent, well-organized and

dependable performer with the flexibility to adapt to constantly shifting

priorities and demands.

*Strengths/Accomplishments: Exceptional interpersonal communication,

leadership, and problem resolution skills .Ability to contribute to a

positive, harmonious work environment, promoting a spirit of teamwork

and idea sharing .Dependable and enthusiastic contributor, keen sense

of team loyalty and commitment.

PROFESSIONAL EXPERIENCE

Sales Associate 2008 to present

WAL-MART – Roswell, GA

Transportation Manager 1993 to 2007

SOUTH MILL/KAOLIN MUSHROOM – Kennett Square, PA (2004 to 2007)

CAMPBELL MOTOR LINES – Olive Branch, MS (2002 to 2004)

SOUTHERN CAL – Birmingham, AL (2000 to 2002)

HOWARD HALL - Birmingham, AL (1993 to 2000)

Own and oversee all business and operational aspects of transportation enter-

prise, leased to and serving major companies. Direct day-to-day activities,

including financial management, employee training and supervision, tracking

business costs, customer service, scheduling, and ensuring adherence to spe-

cified delivery times. Coordinate closely with customers to ascertain delivery

requirements and resolve problems in a timely manner. Analyze operations

on continual basis to provide cost-effective staffing levels. Maintain and

require highest levels of safety at all times.

Introduced process and equipment improvements that significantly reduced operating costs while increasing efficiency.

ADDITIONAL EXPERIENCE

Caterer

INDEPENDENT CONTRACTS – Orangeburg, SC 1989 to 1993

Provide wide range of catering services for diverse functions, including

weddings and other large scale events. Coordinate closely with clients

to ascertain requirements, budgeting and scheduling, in addition to ful-

filling hands-on responsibility as necessary.

Maintained highest levels of customer service and satisfaction at all

times

Systems Engineer

IBM CORPORATION – Columbia, SC 1975 to 1989

Provided technical support and guidance for medium and large business

customers in public and private sector, including presentation of new

hardware and software products and concepts, support concepts and up-

dates. Responded to multiple procurements and led benchmark procedures.

Conducted seminars and training, and created operating manuals for

customers. Specialist in end-user support and system installation/imple-

mentation.

Organized data processing system that provided support for

Medium size customers and enabled sharing if data, ideas and

computer systems.

Assisted in design, development and beta testing of newly

created problem solving program.

EDUCATIONAL BACKGROUND

MORGAN STATE UNIVERSITY – Baltimore, MD

Bachelor of Science in Mathematics

Greenville Technical College – Greenville, SC

Commercial Driving License

Gupton-Jones College of Funeral Service

Associate of Science in

Funeral Service

ASSOCIATIONS

Alpha Kappa Alpha Sorority, Inc.

Morgan State University Alumni

Lifetime Member

Pi Sigma Eta

National Morticians Fraternity

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