Office Manager Customer Service

PROFILE

Highly experienced Office Manager and Receptionist with 20+ years of experience at

a major Denver wholesale buying and event center.

EXPERIENCE

Office Manager, Denver Mart; Denver, CO — 1999 - 2020 Office Manager and Switchboard Operator for the Denver Mart. Responsible for answering and directing calls, greeting guests, ordering and tracking office supplies, and filing. Closely coordinated with other departments including sales, leasing, accounting, and graphics. Worked as concierge for gift shows which included greeting and directing guests, answering questions, assisting guests with hotel, transportation, and restaurant reservations. Responsible for proofreading and editing of internal and external communications (I.e. e-mail blasts, wholesale show booklets, website information).

Owner and Operator, Karla’s Crystal Clean; Denver Metro, CO - 1990 - 1999 Owner and Operator of a residential cleaning company. Provided exceptional cleaning and sanitizing services to 20+ individual clients on a weekly and bi-monthly basis. In addition, served as primary cleaning company for large apartment complex. EDUCATION

Bennett Community School, Bennett, Iowa - High School Diploma, 1974 SKILLS

Excellent communication skills, approachable and positive attitude. Provides exceptional customer service, always with a professional and friendly demeanor. Computer experience and proficient with multi-line switchboard. REFERENCES

Cindy Ferguson Controller, Denver Mart 256-***-**** Traci Anderson Sales Director, Denver Mart 303-***-**** Sande Womack Owner, New Era Sales 303-***-****

KARLA R. MARTINEZ

303–472-8298

***************@*****.***

7630 Pennsylvania Ct.

Thornton, CO 80229

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