MIESHIA DOUGLAS

Hartsville, South Carolina, *****, US 843-***-**** adzje8@r.postjobfree.com

Client service professional with 3 years of experience interacting with clients. Technologically savvy

Microsoft Office expertise

Customer relations

High-energy attitude

Quality assurance controls

Customer service

High School

Hartsville High School Hartsville, SC

Virtual Customer Service Associate January, 2020 to Present VXI Global Solutions - Lubbock Lubbock, TX

Increased customer satisfaction ratings by 65% by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Built membership loyalty by managing customer retail accounts flawlessly. Expressed gratitude for the business and invited and encouraged customers to return. Looked at customer account information to figure out what was wrong and how to fix it. Customer Care Agent December, 2018 to November, 2020 Kept up with market and product trends to effectively answer customer questions. Built strong client relationships and a reputation for exceeding sales targets. Provided top-notch quality control and eliminated downtime to maximize revenue. Achieved top satisfaction, retention, and referral rankings on a consistent basis. Training Assistant February, 2016 to November, 2018 QVC Inc Florence, SC

Kept track of all company inventory by monitoring multiple databases. Raised the stakes.

Kept track of attendance, supervised volunteers, and greeted visitors at all museum events. Identified staffing needs in order to quickly recruit, interview, and select candidates for open positions. On-site training was provided by me.

Was in charge of personnel, training, and labor relations. Machine Operator January, 2014 to May, 2016

Columbia Farms (House of Raeford) West Columbia, SC Used technical documentation such as tooling instructions and product specifications to determine and implement operational sequences. Read and interpreted blueprints and operation sheets for work to be done. Kept equipment running smoothly by performing routine maintenance tasks like lubricating and cleaning components. Checked the functionality and quality of products and subassemblies. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY