SARIKA SIKCHI

Cell: 470-***-**** adzje5@r.postjobfree.com

Professional Summary

• 7+ years of experience as a BA/QA Analyst in various domains such as Pharmacy, Healthcare, Warehouse, Banking

• Extensive knowledge in Quality Assurance standards, methodologies with better understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).

• Knowledge and Experience on Membership, Billing, Claims Payment Processing in relation to HIPAA, EDI 4010, 5010 X12, ICD-9 ICD-10, codes 834, 837,835, and 270, 271.

• Strong knowledge of ICD-9/ICD-10 business analyst with healthcare.

• Hands on experience for HL7 specification (HL7v2, CCDA, FHIR)

• Perform mapping of clinical data from internal schema to HL7 standards

• Experience in agile planning and estimation using Scrum Poker

• Experience with Service cloud, Knowledge articles & Communities and worked on functional and application design.

• Experienced in conducting Joint Application Development (JAD) sessions through interviews and workshops with subject matter experts and business users.

• Experience in application integration using API and Microservices

• Experience business process tools such as Miro Board, Kanban Board.

• Experience in Swagger, Flowable, Google Cloud (GCP), RabbitMQ

• Experience with Confidential Sales cloud, Service cloud, Knowledge articles & Communities and worked on functional and application design.

• Good Experience in Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions

• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.

• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, App Exchange Package & Custom Application, Sandbox data loading and for implementing web services in the application for access to data from different users.

• Skilled in writing, documenting, or reviewing Test Plan, Requirement Document, Design Document, Technical Specification Design, Functional Requirement Specifications and Requirement Traceability Matrix (RTM).

• Expertise in Functional, Regression, End-to-End Testing.

• In depth knowledge of Software Development Life Cycle SDLC methodology such as Agile, Waterfall.

• Efficient in writing Business Requirements Document, Use Case Specifications, Functional Specifications and Workflows.

• Strong knowledge of Use Cases, Sequence Diagram, Activity Diagram, BRD’s and FRD’s.

• Designed and implemented SQL queries for testing and report/data validation

• Experienced in client interaction, deep understanding of business systems functionality and technicality.

• Experienced in performing Gap analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.

• Experienced in different phases of Software Testing and different development methodologies like Waterfall Model, and Agile Methodology/SCRUM.

• Expertise in documenting defects with high level of detail, accuracy, and informative recreation steps using JIRA management tool etc.

• Experienced in implementing QA methodologies that included developing and executing Test plans, Test cases and Test scripts based on business requirements and verified that the system performed as required. Conducted usability and user acceptance testing (UAT) on behalf of end users.

• Analyzed test results, identify and track defects, issues, risks and action items using Jira as a defect tracking tool throughout the entire Defect Life Cycle.

• Experienced in writing SQL verification scripts to test the result of deployment for correct business logic for Back-end testing.

• Managing the testing team by delegating tasks and tracking the same.

• Excellent business communication and presentation skills. Adapt at creating, editing, and coordinating extensive communication networks, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

• Conducted successful projects with the help of teams to achieve deadlines timely and proficiently.

• Organized, goal-oriented, self-starter, and ability to master new technologies, manage multiple tasks while following through from start to completion.

Skills

Languages SQL, HTML

Cloud Salesforce CRM, Sales Cloud, Service Cloud, Google Cloud Platform (GCP) Web Technologies XML, JSON, HL7, CCDA(C-CDA)

Integration API, Microservices

Methodologies Agile and Waterfall

Database SQL Server, Oracle, My SQL, Postgres, GraphQL Operating Systems Windows Variants.

Domain Pharmacy Management, Healthcare, Banking, Finance, WMS Modeling Tools Jira, Confluence, Miro, Figma

Work History

Employer: Insight Global, ON, Canada Aug 2022 – Jul 2023 Client: Shoppers Drug Mart (Loblaw) ON, Canada

Role: Product/Business Analyst

• Worked on end-to-end product development including front end and backend for a product development

• Worked closely with the Product Owner to drive creation, prioritization and acceptance of technical user stories while continuing to work with business product owners on feature/function stories and their prioritization.

• Supported interoperability and integration between providers, public health agencies, payers, and patients using international information exchange standards (e.g. HL7), specifications and integration broker platforms.

• Facilitated detailed HL7 v2, HL7 CDA and FHIR interface mapping discussions with clients.

• Performed independent analysis on inbound and outbound HL7 V2, V3, FHIR, and flat file extracts, and document necessary transformations to meet requirements

• Worked with members of scrum team, digital and line of business product teams, business analysts from other teams to deliver effective API/micro-services for internal and external consumption

• Facilitated all aspects of scrum framework, including product backlog, release backlog, sprint planning session, daily scrum meeting, sprint reviews and sprint retrospectives.

• Created data mappings to transform the data according to business rules.

• Developed Test Cases for unit testing, prepared spreadsheet for testing criteria, including regression, positive and negative testing, process flow testing and screenshot for test results to complete expected and actual results.

• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.

• Conducted JAD sessions with business units and SMEs to analyze current procedures, identify problems, and learn specific requirements.

• Maintained a close and strong working relationship with teammates and management staff to achieve an expected QA result for the project team.

• Demonstrated completed functionality to internal and external stakeholders

• Responsible for performing analysis of business requirements for new or existing systems requirements into user stories to be consumed by the agile team

• Demonstrated completed functionality to internal and external stakeholders

• Provided support by ensuring stability of the application, addressing, and resolving the issues in a timely manner.

• Coordinated with testers, internal and external, and execute system and coordinate and support user acceptance tests.

• Supported large cross-functional, enterprise-wide projects and initiatives, resolving issues as needed Environment: Jira, Confluence, Miro, Kanban, Swagger, RabbitMQ, Google Cloud Platform (GCP), PostgreSQL, Mongo DB, Service Now, Business Process Management, Postman API, GraphQL Employer: Trichome JWC, Kitchener, ON, Canada May 2022 – Jul 2022 Employer: AES Services, Cambridge, ON, Canada Aug 2021 – May 2022 Client: JWC Trichom.

Role: Admin Assistant

• Initial warehouse and customer configuration

• User training within the facility for Go live preparation

• Application testing with IT, customer and local users

• Post implementation support (1st level) for local site operational issues and (re) configuration requirements for continuous improvement initiatives.

• Specification and delivery of local reporting requirements.

• Local user training and administration of associated documentation.

• Support new release testing against customer requirements.

• Identify and recommend change controls to support operational enhancements and fixes. Environment: ProVision WMS, Oracle SQL Developer

Client: Optimize Health, Seattle, WA. Aug 2020 – Jul 2021 Role: Health Care Business Analyst

Yes M Systems, Alpharetta, USA

Project Description

1) SMART on FHIR Analyst: A standards-based, interoperable apps platform for electronic health records. The goal of the project was to enable medical applications to be written once and run unmodified across different healthcare IT systems

2) Remote Patient Monitoring Business Analyst: The goal of this project was to analyze and interpret the data to help clients (healthcare practices and facilities) make smarter, data-driven decisions that drive growth. Responsibilities:

• Responsible for Stakeholders Alignment to gather functional and non-functional requirements during JAD sessions for system enhancements

• Actively participated in all phases of system implementation including requirements gathering, functional and technical design, system design and development, testing and roll-out and support

• Created test plans and validate data transformations to test HL7 interfaces

• Independently conduct analysis and field mapping on data from potential new data sources under consideration to assess integration into the FHIR database

• Performed a High-level analysis of the requirements from a business perspective to determine the feasibility of constructing the new application.

• Drive Delivery, Participate in defect/error investigations experienced with solution and drive resolution through internal agile teams and 3rd party partners as needed.

• Interpreted Data: leveraged a spectrum of data streams to understand and propose enhancements and derive actionable insights using SQL

• Collaborate with other agile team as needed to deliver cross-functional stakeholder requirements.

• Served as a Relationship between internal and external business community Claims, Billing, Membership, Customer service, Healthcare Management and the project team.

• Conducted Brain storming sessions with various SMEs from Legal, Security, Privacy, Standards to adhere to the policies

• Assisting the project manager in creating the business case and project plan.

• Followed the UML based methods to create Use Cases, Activity Diagram that include Functional and Non- Functional specification to hand off to development teams.

• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Claims.

• Recorded requirements in the Requirement Traceability Matrix RTM defining each technical requirement in detail.

• Configured Sales force CRM for onboarding new patient data.

• Performed Analysis on Data mapping between different data models.

• Created ICD-9-CM/ICD-10-PCS comparison document through CMS files.

• Documented ICD9 to ICD 10 mappings one to one/one to many from CMS with the functional and structural changes related to the conversion

• Involved in Able to understand and implement Processing ICD-9 ICD-10

• Worked on EDI transactions: X12,835, and 837 P.I.D. to identify key data set elements for designated record set. Interacted with Claims, Payments and Enrollment hence analyzing and documenting related business processes

• Maintained the capacity plan, iteration board, sprint backlog, velocity charts and burn down charts in SCRUM

• Facilitated all aspects of the scrum framework, including sprint-planning sessions, backlog-grooming session, daily scrums product demos, sprint reviews and sprint retrospectives.

• Prepared Business Requirement Documents BRD's, FRD’s, Wireframes after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.

• Evaluated workflows and provide input into the direction of configuration needs.

• Participated and lead operational change management of the final project deliverables, documenting user guides, train on new process changes and ongoing updates/changes to process improvements

• Involved in preparing a simple and detailed User Manual for the application, for an intended novice user. Environment: JIRA, UML, Agile Scrum, SQL, MS Office, MS Excel, MS Word, Jason, XML, XSD. Client: RBS, Pune Feb 2019 – Mar 2020

Role: Salesforce Business Analyst

Calvis Infra– Pune, India

Responsibilities:

• Performed a High-level analysis of the requirements from a business perspective to determine the feasibility of constructing the new application

• Facilitated all aspects of the scrum framework, including sprint-planning sessions, backlog-grooming session, daily scrums product demos, sprint reviews and sprint retrospectives.

• Prepared Business Requirement Documents BRD's, FRD’s, Wireframes.

• Worked as SFDC Consultant for development projects as required and Acted as the liaison to resolve issues between business requirements, Business Process Model (BPM) and technical design limitations.

• Reviewed and understood the business requirements as documented through Business Process Model (BPM), Use Cases Model and non-Functional Specifications.

• Worked with Business Analysts and end-user to determine screen layouts for a new web application.

• Implemented Web-to-Case, Email-to-Case functionalities to provide better customer support to the customers.

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards, Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.

• Designed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

• Imported data from excel sheets into Leads, Accounts, Contacts, and Opportunities using Data Loader and Import Wizard and scheduling tools to automate bulk data loading.

• Experienced in administration, configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform, SAAS (Software as a Service) Application running in Cloud Computing Environment.

• Experienced working with workflows and triggers to automate tasks.

• Responsible to work with management and end-users to create and manage complex workflow rules, data validation, triggers, and Lead management.

• Provided post-implementation support to assist end-users in creating reports, dashboards and certain Administration tasks including creating and maintaining user-profiles and privileges.

• Responsible for drive end-user adoption by assisting in day-to-day Salesforce CRM support, including the management of system upgrades, releases, and change control processes.

• Performed any and all Salesforce Administrator duties for their clients.

• Created reports and dashboards, creating fields and formulas, workflow rules and approval process, editing user permissions and profiles

Environment: Salesforce.com, Salesforce Lightning, Sales Cloud, Service Cloud, APEX, Triggers, Controllers, Visualforce, Force.com, Eclipse, HTML, JavaScript, CSS, JSON, XML, JIRA, UML,SOSL, SOQL, Data Loader, Data Migration, Apptus, CPQ, Custom Objects, Page Layouts, Emails, Tabs, Cast Iron, SOAP, REST API and Windows Client: ICICI Bank, Pune Feb 2018 – Jan 2019

Role: Salesforce Business Analyst

Calvis Infra– Pune, India

Responsibilities:

• Conducted with stakeholders and project manager to gather functional and non-functional requirements during JAD sessions.

• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.

• Recorded requirements in the Requirement Traceability Matrix RTM defining each technical requirement in detail

• Responsible for maintaining the capacity plan, iteration board, sprint backlog, velocity charts and burn down charts in SCRUM

• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.

• Created new User Accounts and assigned Profiles as per their role in role hierarchy.

• Defined Org wide default to restrict access from users.

• Customized Page layouts for Standard/Custom objects and assigned Record Types.

• Created Data Validation rules and Formulas as per business requirement.

• Worked with various Confidential Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.

• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.

• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.

• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

• Created and used Email templates in HTML and Visual Force.

• Involved in designing custom Business logic using Apex Classes, Visual force pages and Lightning components.

• Involved in designing Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.

• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential, checking for the correctness of the data.

• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology.

• Assisted in Conducting UAT User Acceptance Testing to make sure that all the user requirements are catered by the application.

• Involved in preparing a simple and detailed User Manual for the application, for an intended novice user. Environment: Confidential Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Lightning, Validation Rules, Workbench, Service Console, Case Milestones, Dashboards, Grid-buddy App, Case management, Transactions, Batch Classes, Apex Scheduler, Entitlement Process, Milestones, Triggers, Unit Test, Sandbox, Jenkins, GUS, Service Cloud Console, Custom Settings Client: Bajaj Financials Sep 2015 – Mar 2016

Role: Business Analyst

Ace Management – Pune, India

Responsibilities

• Actively involved in conducting reviews, walkthroughs and facilitating in requirement definition workshops

(JAD) to get consensus on business requirements for the project.

• Analyzed and assessed client requests to create professional, presentation quality deliverables in the form of dashboards & reports to provide additional insight to any critical indicators.

• Developed UML Models.

• Presented the business process workflows to business stakeholders.

• Tasked with coordinating, tracking and updating project issues, risks and change controls that impacted the business unit.

• Run Ad-hoc reports for management, as well writing SQL queries

• Documented API, XML and BATCH file transfer process requirements to maintain information.

• Assisted QA team to ensure requirements are translated into executable Test Plans and strategies.

• Development of account data (Financial/metrics) benchmark tools. Tools Technologies:

• MS Power Point, MS Excel, MS Word, SQL, XML, JAD Client: Bajaj Financials Sep 2014 – Jun 2015

Role: Business Analyst

Ace Management – Pune, India

Responsibilities

• High visibility as liaison between the business line, users, and the development teams throughout the project cycle.

• Scheduled JAD sessions with impacted team members.

• Held interviews and brainstorming sessions for requirement analysis, and to define business and function/technical specifications

• Conducted Gap Analysis by identifying the strategic objectives.

• Analyzed the AS-IS system for wire transfers user deficiencies to correctly identify a cost effective and efficient future state.

• Participated in UAT and developed test cases for unit testing based on functional specifications.

• Collected data for internal users to track interaction between user and system. Tools Technologies:

• MS Power Point, MS Excel, MS Word, SQL, JAD

Client: Medline Mar 2010 - Mar 2011

Role : QA Analyst

Arsh Management – Pune, India

Responsibilities:

• Analyzed the Business Requirements Specification, System Requirements Specification and User Interface Specification documents.

• Performed Extensive Manual Testing.

• Involved in preparing Test Plans.

• Prepared Requirement Traceability Matrix (RTM) to trace test cases to functional requirements.

• Composed accurate and detailed Test Approach, scenarios and test cases (functional, usability and regression).

• Testing of the functional change requests to support new business processes, including Inbound, Invn Mgmt and Outbound processes

• Interacted with the development and testing teams to improve the overall quality of the software.

• Responsible for providing a regular status report to the upper management.

• Involved in setting up different configuration environment for compatibility testing and manual testing.

• Performed ad-hoc, Functional, Regression, Integration, Data-driven testing, and Compatibility Testing of Web-based Application.

• Perform GUI/RF functionality testing.

• Perform Positive / Negative testing.

• Identify and Investigate issues in transaction processing data tables, analyze and validate the UI data.

• Log and update Bugs using JIRA, provide suggestive solutions to correct issues in the opened issue tickets, follow up with developers on the status of open issues.

• Collaborated with Development team (on site and offshore), Technical Business Analyst and Product Owner to keep up with fast-changing project requirements since company used less documentation approach.

Tools Technologies:

• Manual Testing, Agile, SQL, MS Office, MS Office, MS Excel, MS Word, UML, JIRA, Manhattan WMOS Education

B.Ed. 05/2014

Amravati University - Maharashtra

M.Sc. Physics 05/2013

Amravati University - Maharashtra

MBA 05/2009

International Institute of Management Studies – Pune B.Sc. Computer Science 05/2007

Aurangabad University - Maharashtra

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