IT CERTIFICATIONS

CompTIA Server+ Certification

ITIL Foundation v3

3M Fiber Optic Certification

SUMMARY OF SKILLS:

Windows 7. Windows Server 2008. Microsoft Office. Microsoft Outlook. Active Directory. DHCP. ITSM (Remedy Ticketing System). VM. Remote Desktop. Dell Data Migration. System Reimaging. Software Installation. Hardware Repair and Installation. Network Drives. Laser Printers. Outside Plant Cabling. Inside Plant Cabling. Fiber Optic Cabling. CAT5 and CAT6. EIA/TIA 568 and 569 cable standards.

WORK HISTORY

General Dynamics Pittsburgh, PA 06/2015 - 11/2015

Network Technician I: Install, maintain and troubleshoot Local Area Networks and data communications equipment. Analyze and fix network-related problems reported by users.

●Configure routers and switches

●Monitors network performance

Five Rivers LLC Camp Arifjan, Kuwait 10/2014 – 06/2015

Service Desk Administrator I: Ensured user satisfaction and productivity. Researched, resolved and responded to basic questions received via telephone calls, walk-ins, or escalations. Acquired and maintained knowledge of relevant software, hardware, current support policies, and methods of support delivery. Delivered accurate soluotions to users. Received calls from users regarding problems with the network, systems, equipment or software and logged all calls into the tracking system. Received requests for new equipment, software or services. Initiated trouble tickets into the tracking system and assisted in maintaining accuracy of the database. Provided an initial diagnosis of problems, including severity level based on pre-defined standards. Provided call closure, and logged users feedback as applicable.

●Managed Active Directory

●Created and modified user accounts and mailboxes

●Utilized Information Technology Service Management (ITSM; Remedy) System to track work orders

DISYS Washington, DC 10/2012 - 3/2013

Dell Desktop Technician: Provided support for issues pertaining to desktop/laptop, printer, peripheral, and/or other IT needs. Built, installed, configured, maintained, and troubleshot Windows based desktop/laptop computers, printers, and other peripherals (such as Smartphones and tablet devices). Installed, configured, maintained, and troubleshot software applications for Windows. Performed customer training on all necessary applications and hardware. Reviewed and enforced security policies.

●Migrated data from legacy systems

●Mapped network drives and printers

●Facilitated Quality Assurance and Quality Control assessments with users

Solomon Technology Solutions Camp Leatherneck, Afghanistan 10/2011 - 4/2012

Communication Installer: Installed, terminated, spliced, repaired and tested CAT5E, CAT6, copper, and fiber optical cabling between designated buildings/facilities. Installed EMT and PVC conduits to route communication cables. Assisted with the documentation for each facility, as requested, annotating the facility documentation depicting equipment rack location, cable routes, and labeled termination drop locations. Labeled cables at the opening of each point of entry/exit and splicing devices. Properly terminated, spliced, tested, bonded, grounded and labeled during the installation process. Used a variety of hand and power tools to perform installs. Adhered to physical separation of services (SIPRNET, NIPRNET, Voice, etc.).

●Worked on outside plant cabling team installing manhole systems

●Installed Patch Panels and Hardware Racks

●Specialized in EIA/TIA 568 and 569 cable standards

●Completed and updated diagrams to properly document installs

Army Reserves Various Locations 6/2006 - 10/2015

Information Technology Specialist: Supervised, installed, operated, and performed unit maintenance on manual and automated telecommunications equipment. Used various protocols and topologies, including local area networks and wide area networks. Performed network troubleshooting and problem diagnosis. Performed tests to check signal flow and linkage to other installations. Supervised assigned personnel in performing the above operations. Conducted technical training. Performed system problem diagnosis at a higher level of difficulty. Utilized data analyzers and other devices to determine system faults.

●Monitored and serviced data center equipment (switches, servers, net apps, UPS, etc…)

●Performed duties of COMSEC Custodian

●Managed Technical Control Facilities

EDUCATION

American Military University Charlestown, WV 1/2011 - 8/2014

General Studies Associates

GPA: 3.2

Army Professional Education Center Camp Robinson, AR 7/2012 - 9/2012

Information Technology Specialist

(Military Occupational Specialty Qualified)

Community College of Allegheny County Pittsburgh, PA 1/2009 – 6/2010

Computer Forensics Certificate of Completion

AWARDS

Army Commendation Medal

For exceptionally meritorious service as a Systems Administrator during OEF.

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