Jessica Balli

*** ***** * ******, ** *****

617-***-**** adzjdc@r.postjobfree.com

Skills

• Office suites: Microsoft Office, iCloud Office, Google Apps

• Web development and information sharing: Alfresco, Bomgar, Bonzai, Elation, Forefront Identity Manager, HTML Coding, OneDrive, PolicyTech, SharePoint, VMDoc

• Personnel and data management: Concur, Epic, JobVite, Kronos, PeopleSoft, Photoshop, REDCap

• Calendar management, events coordination, travel and expense arrangements

• Transcription, accounts payable and receivable, supply management, internal auditing Education

Bachelor of Science, University of Massachusetts, Boston GPA: 3.933 June 2011, summa cum laude with Distinction in Biology Experience

Member Care Coordinator at Office Team 06/2019 to 10/2019

• Managed patient appointments, including scheduling, check-in/check-out, and correspondence

• Processed and reconciled membership and product sales

• Maintained legal and medical documentation in patient charts Intranet Communications Specialist at University of Texas Southwestern Medical Center 2/2018 to 2/2019

• Primary site administrator for Ambulatory Services

• Worked on development team to build and promote new Bonzai-based intranet platform

• Collaborated with health system leadership to establish site content and architecture, development strategies, and governance structure

• Served as primary support resource for administrators of clinic and department sites, including one-on- one training and troubleshooting sessions, and content maintenance

• Identified and solicited announcements, events, and other stories for publication

• Audited content submitted by department or uploaded by other administrators to ensure accuracy, quality, and compliance with UTSW Style Guide

• Created user-friendly joint email/intranet communications plan

• Maintained distribution and active directory lists for Ambulatory department and clinic contacts

• Developed and maintained private SharePoint sites for team members and provided training to additional administrators

Administrative Associate at University of Texas Southwestern Medical Center 02/2017 to 02/2018

• Provided administrative support for the Chief Medical Officer and the Chief Administrative Officer of Ambulatory Services

• Built and maintained central contact roster for Ambulatory Clinics

• Served as primary department intranet site administrator in Alfresco

• Created accessible system of data sharing for department’s emergency response process

• Provided backup timekeeping and position control management for Ambulatory Services

• Reviewed and rewrote Ambulatory-specific policy

• Organized meetings and communications for Ambulatory Medical Directors and Clinic Managers

• Applied extensive knowledge and understanding of computer systems and other technology to support and improve efficiency of day-to-day operations throughout Ambulatory Services Education Assistant at University of Texas Southwestern Medical Center ǀ 10/2016 to 02/2017

• Conducted surveys and compiled data for course, lecture, and student evaluations

• Maintained databases of program applicants and faculty

• Supported Education Coordinator in all Graduate Program related events

• Provided backup support for clinic – patient scheduling, check-in/out, payments, and telephone Sr. Administrative Assistant at University of Texas Southwestern Medical Center ǀ 07/2016 to 10/2016

• Prepared travel arrangements for faculty and recruitment candidates

• Created databases for multiple purposes, not exclusive to accounting, department contacts, department organization, survey response tracking, and faculty credentialing

• Transcribed and dispatched correspondence for department Chairman

• Provided secondary level calendar support for department Chairman HR Recruiting Coordinator at Office Team ǀ 09/2015 to 03/2016

• Coordinated department-wide recruitment events as well as one-off interviews for medium-sized company across multiple locations

• Performed internal audit of active employee I9 forms

• Provided interim administrative support for large team and implemented training for incoming administrators

• Coordinated team luncheons for 150+ employees in multiple locations Office Manager at Lynch-Cantillon Funeral Home ǀ 11/2013 to 08/2015

• Served as primary point of contact for state officials, insurance, law enforcement, medical staff, and local press, as well as clients and families in sensitive circumstances

• Maintained accounts payable and receiving

- Reviewed past accounts and created database for collections

- Reformatted accounts receivable into excel format, increasing efficiency of account tracking

• Managed supplies for busy office, anticipating needs of employees and clients

• Automated recurring tasks, increasing efficiency office-wide

• Wrote, reviewed, and served as final editor for all publications, obituaries, and death notices

• Managed records for office in general and for individual client needs, including official state documents

• Led implementation of Massachusetts Electronic Death Registration System (EDRS)

- Developed training for doctors and government officials

• Developed staff training, including updating office manual, especially to include EDRS training

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