Customer Service Full Time

Willie Toro

CELLULAR: 631-***-**** *******@*****.***

146G LA BONNE VIE DRIVE WEST E. PATCHOGUE, NY 11772 SUMMARY OF QUALIFICATIONS:

• Proficient in Microsoft Office Applications (Word, Excel, PowerPoint, Outlook) Quick Books

• SoftwareConnect.com/Visual Inventory Software

• Offer over 2 decades experience transporting product and hazardous materials for various industries

• Creative Decision Making and Problem Solving

• Effective Ability to Multi-Task in Fast Paced Environments

• Requisition materials required to meet 99% fill rates in service parts, coordinate the flow of picked, packed and shipped service parts through department

• Ability to Exercise Independent Judgment consistent with Department Guidelines.

• Technically inclined with proven ability to troubleshoot and repair minor mechanical operation problems

• Excellent Organization and Time Management skills

• Accustomed to working under harsh weather conditions; easily lift and carry more than 50lbs.

• Proficient in UPS World Ship, FedEx Manager & DHL Shipping

WORK EXPERIENCE:

Lead for Domestic & International Shipping, Freight & Inventory Biodex Medical Systems,Inc, Shirley, NY Apr 2014 – Present

o Perform the physical & administrative duties involved in the functions pertaining to the returns, shipping, handling, receiving, storing, counting, packaging and distribution of equipment, materials, merchandise and similar items o Electronically declare international exports via Electronic Export Information (EEI) for purposes of AES o Maintain records of damaged or defective items and discrepancies in quantities and weights and record time, date, quantity, source and destination of materials received or shipped o Ensured safe and Legal handling of dangerous goods for loading onto trucks and/or aircraft consistent with DOT and/or FAA guidelines

o Utilized Industry knowledge to identify and address procedures specific to storing or shipping hazmat containers o Maintain a positive and professional working relationship with co-workers, customers and affiliates o Trained in the use of automated equipment

o Inspect work of team members to ensure order picking accuracy o Act as point person for escalated issues and managing daily problem resolution o Handled wide range of customer service issues such as taking orders, QA issues and customer complaints o Bill of Laden forms for deliveries

Installer/Driver Barboy Products, Farmingdale, NY Apr 2012 – Mar 2014

o Led team of installers on various projects facilitating the setup and installation of refrigeration equipment to clients all over Long Island the 5 boroughs

o Recognized as team leader for consistently demonstrating myself as dependable, punctual and hard-working o Coordinated Installation appointments, service calls and vehicle routes o Maintained accountability of company vehicle and equipment

Warehouse Clerk/Driver Jeco Electric, Ronkonkoma, NY Apr 1998 – Jan 2012

o Review invoices with customers to obtain shipper and receiver authorizations/signatures o Responsible for all incoming and outgoing domestic packages o Maintenance of Office Library, including cataloguing, distribution and record keeping o Managed Shipments from the Building of crates through packing, crating and boxing mechanical parts o Maintain trip logs reflecting customer locations and distance traveled and fuel costs o Recorded Items removed from inventory

o Prepared Shipping Documents and mailing labels

o Used RFID scanners to track inventory

EDUCATION:

Briarcliffe College, AAS in Graphic Design, Patchogue, NY, May 2007