Sheryl Gibbs

Richmond, VA *****

adzjcr@r.postjobfree.com

+1-804-***-****

Demonstratively, I have integrated myself into many a fast-paced environment that demands a very confident and poised professional that not only interacts with clients and vendors but also with administrative and executive figures. As an extremely trustworthy, ethical, and astute individual, I have, again and again, committed myself to superior customer service in a challenging, multi-task environment. I wholeheartedly accept obligational situations that, at times, require the split-second, brain storming tenacity required in an ever-changing business world steeped in adversity. Work Experience

Customer Service Representative

TForce Freight - Richmond, VA

May 2022 to December 2022

Assisting customers with inquiries, billing scheduling pick ups and tracking packages, Customer Service Representative

TForce Freight - Richmond, VA

May 2022 to December 2022

• Managed customer accounts

• Greeted customers

• Handled reservations

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Responded to inquiries and issues

Consumer Counselor/ Job Coach

SOAR365 - Richmond, VA

July 2008 to October 2020

•Teaching daily skills

•Teaching vocational skills

• Checking email throughout the day

• Volunteering out in the community with individuals for meals on wheels Answered 10+ lines system and distributed sales calls to appropriate departments The Greater Richmond ARC

2010 to 2011

Handled customer inquiries and the request of items using company database Client Repesentative /Coach

A Grace Place - Richmond, VA

August 2007 to July 2008

• Teaching daily skills

• Out bound with consumer out in the community included volunteering

• Data entery

Sales Associate

Dillard's Dept Store - Richmond, VA

July 2006 to August 2007

• Assist customer's with purchase items included picking items to be purchase

• Operating Register and opening credit lines for customers.Answering question on phone, and making order for

Night Club Manager

Hit Music Inc - Brooklyn, NY

November 2003 to February 2004

0 Arranged business plans and promotional budget proposals 1 Managed company-banking transactions

2 Supervised company accounts receivable and accounts payable 3 Booked sponsorship accounts with various companies Office Manager/Secretary

Cheyenne Designs & Copies Inc - Brooklyn, NY

November 2000 to May 2003

4 Assisted customers with inquiries about promotional items 5 Drafted letters, memos, and resumes as per request of customers 6 Answered phones and made outbound phone calls

7 Supervised bookkeeping and basic accounting tasks, through Quick Books program. 8 Supervised office operations

9 Demonstrated hands-on customer service delivery

Cashier/Sales

Mega Virgin Records - York, NE

August 2000 to November 2000

Education

Associate in Business Management and Computer and Office Technology Technical Career Institute - New York, NY

January 1994 to September 1994

Skills

• Office Management

• RECEPTIONIST (2 years)

• ACCOUNTING (2 years)

• CUSTOMER SERVICE (2 years)

• RETAIL SALES (2 years)

• Case Management

• QUICK BOOKS (2 years)

• Accounts Payable

• Bookkeeping

• Individual / Group Counseling

• Payroll

• Event Planning

• Microsoft Powerpoint

• Human Resources

• Sales

• Communication skills

• Customer service

• English

• Phone etiquette

Certifications and Licenses

CPR Certification

First Aid Certification

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