Special Education Call Center
Resume:
Marquitta Cohen
Richton Park, IL 60471
********@*******.***
Special Education Teacher with 10+ years of experience in teaching diverse student populations in emotionally impaired and general education classroom settings. Skilled in delivering effective educational programs for special students with serious emotional,mental, and learning disabilities. Adept at creating lesson plans that capture the diverse learning styles, interest, imagination, and abilities of all students. As a team member of your staff I can provide:
. Efficiency, Reliability, and Accuracy with students, and co- workers.
. Maturity, Honesty, and the ability to look at challenges as opportunities.
. The ability to develop, and lead a classroom.
My objective is to establish a time when we can meet to discuss how my talent, professionalism, and enthusiasm will add value to your school.
Professional Experience.
Coahoma County High School Clarksdale Ms. October 2008- 2013
Special Education teacher
.Develop interactive lesson plans to deliver high-quality special education instructions in an emotionally impaired classroom consisting of 20 students.
. Work with general education teachers to plan and implement instructions while ensuring 100% compliance with IEP standards.
. Manage students’ behavior while developing and teaching behavioral strategies to support students’ self -control.
. Formulate and implement rules for behavior and procedures for maintaining a well-disciplined learning environment.
. Assess students’ skills to determine their needs and develop effective teaching plans particular to each student’s abilities. Clarksdale Elementary School
Clarksdale, Ms September 2006-2008
Special Education Teacher
. Facilitated presentations and recommended readings while providing interventions and methods on behavior management.
. Employed diverse techniques to promote active learning such as individualized instruction and problem-solving assignments.
. Conducted evaluation of 30+ students’ performance, behavior, social development, and physical health on a regular basis.
. Created individual education programs for each special education student in an emotional impairment classroom. Recent professional Experience.
AT&T.
Chicago IL. September 2018- Present
. Call Center Representative
Trouble shoot inbound caller issues such as bill inquiries, billing adjustments, adding and cancellation of services.
ComCast
Tinley Park IL. October, 2017-September 2018
. Call Center Representative
Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise.
. 911 Emergency Dispatcher
Dixmoor IL. June2015 - Sept. 2017
Take emergency calls from the public and communicate with the proper authorities to dispatch the appropriate response personnel.
Walmart Vision Center
Lansing, Illinois. August2014 - Sept. 2017
. Optician
Sell products, prepare patients for Doctors exam, and demonstrate maximum customer service.
There is a three month break in
between these jobs because I relocated from one state to another.
Corrections Corporation of America
Tallahatchie, Mississippi. Nov.2010-May,2014
. Corrections Officer
Maintain a safe environment for inmates and fellow officers. Education
Baker college of Muskegon Michigan
Special Education
Certificate of Learning Behavior Specialist(LBS1)
Professional Education License (PEL) and Endorsements
Contact this candidate