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Customer Service Quality Assurance

Location:
Liberty Hill, TX
Salary:
25-28 hourly
Posted:
September 08, 2023

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Resume:

James-Curtis S-Ybarra Rangel

512-***-**** Liberty Hill, Texas 78642 adzj8d@r.postjobfree.com

Quality Assurance

Organization Detail Oriented Determined to Learn

Hello, I go by JC. Most of my experience is within the quality department, but I’ve collaborated with other departments as well. I’m determined to learn and can be very organized. With my attention to detail and ability to multitask; I’ve taken on more responsibilities and improved in other departments.

WORK EXPERIENCE

TransPak - Round Rock, TX October 2022 - Present

Quality Supervisor

Managed a team of seven qa’s to improve quality efficiency. Four on first shift & three on second shift.

Enforced the differences between qa and manufacturing responsibilities.

Got recertified to be safety captain.

Made a new qa inspection form for more detailed efficient inspection.

Implemented hold procedure to prevent discrepant product from leaving.

Submitted job problem reports when information on drawings/cut sheets are incorrect/missing.

Prepped work orders with cut sheets and drawing when time was permitted.

Updated the pass down throughout the day to keep track of orders and to ensure both shifts knew what to work on.

Helped management and customer service find missing product/paperwork.

Helped train the new current operations manager.

Covered the floor when needed.

Made attendance records for manufacturing supervisors/leads on both shifts and updated rosters regularly.

Handled shipping and receiving when no one else was available.

TransPak - Round Rock, TX August 2021 – October 2022

Quality Assurance Inspector

Inspected lumber, plywood, foam, paint and hardware and other materials required during the build/crating process.

Inspected material to build bases/panels such as foam, lumber, plywood, bags, hardware, stencils/paint, marksmanship, dimensions, etc.

Verified base/panel specifications according to drawings/cut sheets before shipping to Tech Ridge location or building for Non-Amat customers.

Retrained & worked on improving productivity with employees in all areas.

Took on multiple positions in the beginning of mt transfer such as manufacturing lead, shipping/receiving, inventory and safety champion.

Doubled check that all appropriate material/hardware for each job was the correct part number and quantity.

Helped customer service and management locate missing material/forms.

Recorded and verified product serial/lot/project numbers when crating/packaging for each customer.

Helped train new hire qa’s for first shift when requested.

Made new documents for both shifts to keep track of equipment/tools that were missing too frequently.

Occasionally processed/closed orders and printed dr’s when the supervisor was out.

TransPak - Austin, TX November 2020 – August 2021

Lead Quality Assurance Inspector

Managed a team of twelve qa’s to improve quality efficiency. Six on first shift & six on second shift.

Inspected material to build bases/panels such as foam, lumber, plywood, bags, hardware, stencils/paint, marksmanship, dimensions, etc.

Verified base/panel specifications according to drawings/cut sheets before sending to crating/packing lines.

Recorded and verified tote/project numbers for all product during the crating/packaging process in assigned areas.

Checked that all appropriate material/hardware required for each crate was the correct part number and quantity.

Compared and verified manufacturing/production leads paperwork with mine to ensure procedures were being followed accordingly and that all information was correct.

Reinspected product before being transferred to finished goods/shipped out and communicated/turned in forms to trafficking.

Helped customer service locate missing product/forms when needed.

Helped with inventory at the end of each month/quarter end.

Was promoted to Quality Lead.

Helped trained former Quality Supervisor before he transferred to the Round Rock location to become Operations Manager and is now an Engineer.

Helped retrain qa’s on second shift to improve efficiency and minimize quality alerts.

Covered for qa’s in assigned areas when needed; sometimes multiple.

Transferred to second shift to retrain and improve productivity at the Round Rock location.

US Farathane - Austin, TX July 2019 – October 2020

Lead Quality Supervisor

Managed a team of twenty-one qa’s; seven on each shift.

Ensured qa’s followed procedures on all three shifts.

Provided continuous training, corrective/disciplinary action when necessary.

Performed orientation/training for all new hires before starting their first day.

Made adjustments for employee’s time sheets when needed and distributed overtime hours fairly on weekends/holidays.

Kept up with attendance record matrix daily along with verifying time sheets.

Controlled hold log inventory for non-conforming parts and provided sort/rework instructions.

Entered important numbers sorted through and certified in sort/rework database and adjusted the inventory accordingly.

Helped management and other departments when needed to meet corporate/customer expectations such as:

oShipping/Receiving to locate inventory and ensure product was being shippe din a timely manner

oManufacturing/Production to prevent discrepant material from being packed and retraining.

oProcess Technicians to identify defects, get them corrected and clean out the inside of presses.

oMaintenance to report broken/non-functioning equipment.

oEngineers to inspect new sample runs for new parts, create/update work instructions in job boards/books and update master/gold samples.

US Farathane - Austin, TX October 2018 – July 2019

Quality Assurance Inspector

Made sure correct paperwork for audits are properly filled out and filed for every job.

Verified correct raw material and components are being used at all times for all assigned machines.

Recorded lot numbers for all material in use and entered lot information in every inspection record for each part number/color on Microsoft excel throughout the shift.

Ensured machine operators are following work instruction procedures for each job board/book.

Verified internal/shipping labels are correct at all times and that all packaging is correct.

Inspected parts regularly for visual inspections such as color and common defects.

Gauged parts to confirm size, fit and function.

Ensured deviations were in place if anything was out of procedure with customer approval.

US Farathane - Austin, TX July 2017 – October 2018

Production Part Assembler / Manufacturing Machine Operator

Verified job process from job board/book in assigned area daily.

Handled, assembled, and packed parts with necessary components in approved packaging in a timely manner.

Checked automated robot functionality for component installation and verification.

Moved full/empty totes to/from designated areas with pallet jacks.

Labeled product with internal/shipping labels when completed.

Maintained and cleaned assigned area throughout the shift.

Slow days with a lot of down time, I’d help sort through discrepant material or rework parts.

Followed safety policies and regulations within the company.

Family - Central, TX July 2012 – July 2017

Family Caregiver

Traveled between families’ homes to help when they were in need.

Cooked meals daily.

Maintained and cleaned household regularly.

Groomed and fed animals.

Prepped medication daily/weekly.

Attended scheduled hospital visits.

Stayed with them if they had to stay in the hospital overnight when allowed.

Helped with arrangements while living and after deceased.

John Newcombe Tennis Ranch – New Braunfels, TX April 2010 – February 2011

Kitchen Staff

Prepped and cooked food

Served and waited on residents.

Maintained and cleaned up after residents and in the kitchen.

EDUCATION

Canyon Lake High School – Canyon Lake, TX August 2009 – June 2012

High School Diploma

PROFESSIONAL SKILLS

Organization

Multitasking

Cleanliness

Co-operation

Understanding

Hands on learner

Determined

Quick learner

Dedication.

Assembly

Packaging

Kitchen experience

Manufacturing

Production

Auditing

Quality Audits

Quality Control

Quality Inspection

Quality Assurance

Quality Management

Microsoft Word

Microsoft Excel

Microsoft Office

Microsoft Outlook

QA/QC

Training

Orientation

Detail Oriented

Collaboration

Compliance

ISO 9001

Communication Skills

Documentation

Customer Service

Analysis

Innovation

Database

Calibration

Audits

Troubleshooting

Scheduling

Automated Testing

Manual Testing

Scripting

Internal Audits

Continuous Improvement

Process Control

Investigation

Product Defects

Process Improvement

Quality Standards

Cross-Functional

Safety

CPR

First Aid



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