Ms. Donna T. Besquillo

Address: Block ** Lot * Village 2 Deca Homes Subd., Pandac Pavia

Mobile No.: 095********

E-mail Address: adzj8c@r.postjobfree.com

QUALIFICATIONS

Excellent in Oral and Written English Skills.

University Degree with Relevant in Journalism, Advertising, Communication, Public Relation and Customer Service.

Computer literate in Microsoft Word, Excel and PowerPoint.

Self-driven personality and able to perform under pressure.

Hard working, honest, responsible, a good team player and trustworthy.

Able to communicate independently, effectively and confidently across all levels in an international environment.

Able to prioritize and organize workflow.

Detailed oriented, yet flexible in approach.

Ability to work with minimum supervision with efficiency, competence with people of different national background.

WORK EXPERIENCES

Holy Mary Women and Children’s Hospital

Felix Gorriceta Avenue

Brgy. Balabag, Pavia Iloilo

Position: Human Resource Manager

Date: August 26, 2022 to April 30, 2023

Preparing Job Description, Posting / Advertising vacant position and managing the employment process.

Recruiting, interviewing, screening and placing workers or employees.

Orienting and training employees and at the same time coaching, counseling and disciplining employees.

Monitor Employees daily attendance.

Monitor Employees Performance.

Report form and Incident Report Preparation.

Handle discipline and termination of employees in accordance with the company policy

Handle employees concerns.

Handle employee relations, payroll, benefits and trainings.

Manages all manpower alignment.

Documenting grievances, terminations, absences, performance report.

Implementing Disciplinary Measure; Penalty Scheme on Pilferage and Theft.

Coordinate the administrative functions of an organization.

LiBCAP Group

Quintin Salas Jaro Iloilo

Position: Deputy Human Resources Manager

Date: April 15, 2021 - August 15, 2022

Specific Task:

.

Maintains store staff by recruiting, selecting, orienting and training employees and at the same time coaching, counseling and disciplining employees; Planning, Monitoring and Appraising job results.

Also, monitors employee daily attendance / timekeeping in both Gaisano Staff and agency based employees.

Customer Service and Incident Report Preparation.

Handle employees concerns.

Handle employee relations, payroll, benefits and trainings.

Manages all manpower alignment.

Documenting grievances, terminations, absences, performance report.

Implementing Disciplinary Measure; Penalty Scheme on Pilferage and Theft.

Coordinate the administrative functions of an organization.

The Grand Hotels Corporation

(Grand Xing Imperial Hotel, The Grand Tower Suites, Iloilo Grand Hotel & Madison Hotel Ph.)

H. Montinola Corner Muelle

Loney Street.

Iloilo City

Position: Human Resource Manager

Date: February 12, 2019 – July 30, 2020

Specific Task:

Recruiting, interviewing, screening and placing workers or employees.

Doing and maintains store staff by recruiting, selecting, orienting and training employees and at the same time coaching, counseling and disciplining employees; Planning, Monitoring and Appraising job results.

Monitors employee daily attendance Staff and On-call employees.

Report form and Incident Report Preparation.

Handle employees concerns.

Handle employee relations, payroll, benefits and trainings.

Manages all manpower alignment.

Documenting grievances, terminations, absences, performance report.

Implementing Disciplinary Measure; Penalty Scheme on Pilferage and Theft.

Coordinate the administrative functions of an organization.

Gaisano Capital Iloilo City Center

Sen. Benigno Jr., San Rafael Mandurriao, Iloilo City

Position: Human Resource Manager

Date: December 2017 – February 2019

Specific Task:

Responsible for recruiting, screening, interviewing and placing workers or employees.

Doing and maintains store staff by recruiting, selecting, orienting and training employees and at the same time coaching, counseling and disciplining employees; Planning, Monitoring and Appraising job results.

Also, monitors employee daily attendance / timekeeping in both Gaisano Staff and agency based employees.

Customer Service and Incident Report Preparation.

Handle employees concerns.

Handle employee relations, payroll, benefits and trainings.

Manages all manpower alignment.

Documenting grievances, terminations, absences, performance report.

Implementing Disciplinary Measure; Penalty Scheme on Pilferage and Theft.

Coordinate the administrative functions of an organization.

Gaisano Capital City

Luna Street Lapaz

Iloilo City

Position: Management Trainee (Operations Manager)

Date: April 2016 – November 2017

Specific Task:

Doing and maintains store staff by recruiting, selecting, orienting and training employees and at the same time coaching, counseling and disciplining employees; Planning, Monitoring and Appraising job results.

Completes store operational requirements by scheduling and assigning employees in each different Departments;

Follow up and making sure that employees are doing their everyday duties and responsibilities.

Also, monitors employee daily attendance / timekeeping in both Gaisano Staff and agency based employees.

Customer Service and Incident Report Preparation

Implementing Disciplinary Measure; Penalty Scheme on Pilferage and Theft.

Achieves financial objectives by preparing an annual budget, scheduling expenditures; analyzing and initiating corrective actions.

Identifies current and future customer requirements by establishing good rapport with potential and actual customers and other persons in a position to understand service requirements.

Ensure availability of merchandise and services by approving contracts; maintaining inventories.

Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

Maintains operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures.

Studying, planning and budgeting advertising, sales promotion and display plans; at the same analyzing operating and financial statements for profitability ratios.

Setting and reviewing budgets and managing cost.

Protects employees and customers by providing a safe and clean store environment.

Maintains the stability and reputation of the store by complying with legal requirements.

Contributes to team effort by accomplishing related results as needed.

Planning and controlling change; Managing quality assurance of products.

Overseeing inventory, distribution of goods and facility layout.

Making sure the availability of stocks are complete and are in good condition.

Super K Drug Corp. (grocery and drug store)

1552 Isidra Molino Road

Fuentes Drive

Roxas City

Position: Purchaser and Warehouse Supervisor

Date: April 2012 – December 2015

Specific Task:

Checks, receives and coordinates purchase orders from suppliers.

Monitor stocks that includes expiry and that are salable.

In-charge and monitors warehouse inventory.

1.Out of stocks items.

2.Overstock items.

3.Near expiry/expired products.

4.Damaged items.

Supervise receipt or faltas of all shipment.

Schedules and dispatches regular and emergency deliveries for branches.

Checks number of boxes released from warehouse.

Process receiving, discrepancy and damage report as needed.

Evaluate complaints received on shipments of stocks and supplies and take appropriate action.

Initiate all purchase requests to keep stock item available at all times.

Supervises and coordinates activities of workers engaged in receiving, transporting, stacking, order filling, shipping, and maintaining stock records in warehouse.

Manage inventory accuracy through monitoring of daily warehouse activities, cycle counts, stock takes and audit of same to verify results.

Establish, maintain and promote high standards of customer service.

Organize all activities & assign jobs accordingly for staff.

Monitors warehouse personnel and making sure that warehouse is clean and safe at all times.

Manage stock control: the self-assured receipt, storage, retrieval and timely delivery of goods; shipment loading & transferring; document recording and data entry into system.

Monitoring and follow up purchase orders on expected delivery date.

Monitoring price increases and communicating changes as necessary.

Lotus Desaru Beach Resort

Lot 1854, Jalan Desaru

Bandar Penawar, 81930 Kota Tinggi

Johor darul Ta’azim, Malaysia

Position: Reservation Supervisor

Date: August 2010 – March 2012

Specific Tasks:

Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.

Offer friendly, knowledgeable, helpful and efficient assistance in making reservations while maximizing revenues and ensuring accuracy of information.

Handle all calls sincerely, professionally, accurately and politely.

Attend to guests’ concerns and complaints if necessary.

Making the arriving and departing guests feel comfortable and welcome.

Coordinate with the other operating department such as front desk and housekeeping department.

Manage incoming and outgoing mails and faxes.

Post charges to customers and handle card and cash transactions.

Supervise associates in their assigned job duties.

Prepare operational and financial records for Manager to review.

Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.

Maintain of all bookings and accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe.

Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees.

Ensure associates follow company policies and operational procedures.

Schedule regular meetings to discuss about issues and updates.

Educate associates on safety, emergency and security procedures.

China Times Restaurant (Fine Dining)

Jumeirah Mall

Al Wasl Road

Dubai, UAE

Position: Restaurant Supervisor

Date: February 2006 – July 2009

Specific Tasks:

Perform daily routine, monitors the necessary preparation before the start of operations and sees to it that all needed supplies are available and good condition.

Coordinate with the chefs and kitchen staff regarding the availability of the product.

Preparing and cleaning each table for service, prepare table settings, do quality check for the food and ensure for the standard presentation of the item.

Receiving and seating the guests, do order taking and serves food and beverages to the guest in a hospitable manner and with a smile and introduce promos and chef's specialty of the day.

Perform suggestive selling for the marketing strategies to increase daily sales.

Received calls, inquiries and delivery orders, attend guest request and complain if necessary.

Responsible in cleaning the tables, collect used dishes and prepare for the next guests if necessary.

Handling cash sales.

Attend the purchase order slip and handling cashiering duties.

Reporting receipt register, receipt exception and monthly sale

Safi Airways Ltd. (Short Flights-Boeing 767-200ER)

P.O. Box 184082

Deira Dubai, U.A.E.

Position: Cabin Crew / Flight Attendant

Date: September 2003 – December 2005

Specific Tasks:

Checking the safety equipment, ensuring the aircraft is clean and tidy.

Informing the passengers of the aircraft safety procedures and taking then through the procedure in the event of an emergency.

Ensuring that all hand luggage is securely stored away safely.

Giving first aid to passengers if necessary.

Securing aircraft cabin, lavatory and galley.

Securing the passengers and checking their needs.

Serving meals and drinks to the passengers and cockpit crew.

Making sure that the passenger is comfortable throughout the flight.

ABS-CBN Network

26th Lacson Street

Bacolod City

Position: News Writer / Editor

Date: April 25, 1999 to March 24, 2002

Specific Tasks:

Do and perform the Research

Gather latest information

Review the story Headline / Ideas

Revise, Rewrite / Edit the scripts

Coordinate with the Newscaster

PERSONAL INFORMATION

Nickname: Jing-jing

Born: July 28, 1978

Place of Birth: Balasan, Iloilo, Philippines

Nationality: Filipino

Sex: Female

Age: 45

Civil Status: Single

Height: 5’4

Weight: 63 kg.

Religion: Adventist

EDUCATION

Bachelor of Science in Mass Communication

University of Negros Occidental - Recoletos

Bacolod City, Philippines

(Batch 1999)

Contact this candidate