Shanetta Dingle

Raleigh, NC

adzj6z@r.postjobfree.com

+1-910-***-****

Highly skilled and versatile professional with a diverse background in consulting, healthcare, technical writing, and customer service. Demonstrated ability to analyze complex data, provide solutions, and deliver exceptional customer experiences. Strong expertise in software support, project coordination, and compliance management. Excellent communication and leadership skills with a track record of success in managing teams and exceeding goals. Committed to continuous learning and professional development.

Work Experience

Independent Consultant/Contractor

Amazon Flex - Durham, NC

August 2022 to Present

- Deliver packages to customers and ensure timely and accurate service.

- Analyze organization operations and prepare reports with findings and solutions.

- Collect and analyze data for business projects and provide insights to clients.

- Maintain high standards of customer service and satisfaction.

- Proficient in using GSuite (Google Docs), MLS (Multiple Listing Service), and other computer programs. Research Interviewer

Community Care of North Carolina (CCNC) - Remote

September 2020 to September 2022

- Provided quality assurance in adherence to HIPAA guidelines.

- Conducted documentation and analysis of laboratory reports.

- Interviewed patients and provided training on COVID-19 prevention steps.

- Assisted in mental health resources and support. CNA - Certified Nursing Assistant/Med Tech

Duke Regional Hospital Medical - Durham, NC

April 2021 to April 2022

- Provided patient care for 15-20 patients, including ADLs, vitals, and assistance.

- Implemented EPIC data entry and medical device training.

- Ensured accurate documentation and quality assurance.

- Delivered medications to patients and assisted in scheduling daily activities. Compliance Manager

Affinity Living Group - Remote

January 2019 to July 2020

- Trained in EHR and migration for EMR Go-Live, setting up offline eMar systems.

- Performed audits for compliance and updated ADLs according to regulations.

- Researched and implemented objectives to minimize reporting errors.

- Managed content writing, strategy, and softlab integrations. Technical Writer

GlaxoSmithKline - Zebulon, NC

October 2017 to October 2018

- Authored and approved documentation for regulatory records.

- Utilized AWS and Confluence for team collaboration.

- Created operation manuals and SOPs for various processes.

- Ensured compliance with secure documentation practices. Customer Support/Technical Support Representative

Verizon Wireless/ Verizon Communications - Wilmington, NC/Cary, NC January 2012 to December 2017

- Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

- Effectively communicate with customers through various channels, including phone, email, and live chat.

- Troubleshoot and resolve technical issues, providing step-by-step guidance and solutions to customers.

- Maintain accurate and detailed records of customer interactions and transactions.

- Collaborate with cross-functional teams to resolve complex customer problems and escalations.

- Identify opportunities for process improvement and contribute to enhancing the customer service experience.

- Stay up-to-date with product knowledge and updates to provide accurate and relevant information to customers.

- Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction ratings.

- Maintain a positive and professional demeanor in all customer interactions.

- Ability to work in a remote environment with limited supervision. Education

Post Graduate Certificate in Health

North Carolina Central University - Durham, NC, US January 2017 to December 2017

Master of Science in Healthcare Informatics

Independence University - Salt Lake City, UT, US

January 2013 to February 2015

Bachelor of Science in Information Technology

University of Phoenix - Phoenix, AZ, US

August 2008 to September 2010

Skills

• EMR Implementation

• Data Analysis

• Visual Basic

• FTP

• Training & Development

• JavaScript

• Ability to work in a remote environment with limited supervision.

• Software Troubleshooting

• MAC OS

• Quality Assurance

• EHR Systems (EPIC)

• Account Management

• Microsoft SharePoint

• Live Chat Support

• Network Administration

• ICD-9/ICD-10

• Troubleshooting

• Python

• CRM software (Salesforce)

• Agile Methodology

• Linux

• Excel

• PowerPoint

• Communication Skills

• Java

• Proficiency using GSuite (Google Docs), MLS (Multiple Listing Service), and other computer programs.

• Help Desk Support

• Slack

• B2B Sales

• GIS

• Quality Management

• Technical Writing

• Medical Billing and Coding

• Care Plans

• Compliance Management

• Statistics

• Conflict Management

• Healthcare Informatics

• Windows

• Jira

• Documentation

• Clinical Trials

• Negotiation

• Clinical Documentation

• Excellent verbal, written, and interpersonal communication skills.

• Regression Analysis

• Confluence

• AWS

• Phone Etiquette

• Tableau

• Classroom Teaching

• Remote Access Software

• Supervision

• Systems Analysis

• Data Entry

• Sales

• SQL

• Word

• Team Management

• Medicare/Medicaid Documentation

• HIPAA Compliance

• Vendor Management

• Software Testing

• APIs

Certifications and Licenses

CNA

CPR Certification

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