Customer Service Early Childhood
Resume:
Marques Lemons
Hardworking...Disciplined Manager
Hillsborough, NJ 08844
*********@*****.***
• 8 years in U.S. Army as an Administrative Specialist
• Over 5 years of experience as a Service Manager for pest control company and cross trainer for personnel.
• Supervised the daily duties of over 20 technicians.
• Received over 250 hours of hands-on technical and basic computer training to include product functions/usage, computer literacy, public speaking and customer service
• Experienced public speaker and trainer
• Maintained financial records in electronic files and Microsoft Excel spreadsheets on purchasing funds utilization, obligations and expenditures for company and vendor contract accounts
• Trained on use of FOODTRAK and Stratton Warren purchasing systems
• Over three years experience as a personnel management clerk -maintaining clients' records and processing daily status reports for over 15,000 clients
• Fast learner, able to adapt to changing environment
• Possess patience and enthusiasm required to inter-relate with children of all ages
• Team player who can work well alongside others or function independently as required
• Strong organizational, clerical and office management skills
• Able to meet and effectively communicate with internal and external customers - Excellent customer service skills
• Possess exceptional analytical, research and reference and resolution skills
• Possess ability to comprehend and apply general orders, to work independently or as a group to achieve day to day missions
• Certified by Health Department training course
• Fire Safety Training Course completed for Norwegian Cruise Line, America - 08/2005 - certificate received
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Parts Specialist
Best Line Equipment - Keyport, NJ
January 2021 to Present
Efficiently uses CDK(Intellidealer), DIVAC and Doosan(Develon) Portable Power databases to receive, invoice and the inter transfer of parts. Also uses multiple vendor databases for parts ordering and obtaining invoices. Inbound/outbound calling for customer support/purchases or to place orders with vendor. Works closely with technicians to ensure correct part is requisitioned. Orders parts from selected vendors or created new relationships when new equipment is acquired. Performs quarterly cycle counts of entire inventory. Operates fork lift to off load incoming freight. Receives all incoming mail and parts, which are entered into database and distributed to correct personnel or placed into inventory. Manages and oversees an extensive inventory and placement of said inventory. Maintained safety standards under OSHA practices.
Service Manager/Technician
Aptive Environmental - Hillsborough, NJ
May 2016 to November 2020
Meet and greet new customers on initial treatments. Supervised/organized the daily duties and routes of over 20 technicians. Managed an active daily fleet of 25+ trucks.
Sole repairer of all mechanical equipment used by technicians. Thoroughly explain the process of exactly what i will be treating around the home. Inspected and treated over 10,000 homes with awesome ratings. Great ability to relate and communicate with all customers and potential customers. Customer reviews available online
Ability to defuse and calm an upset or angry customer. Delivery Driver
FedEx Ground - Schertz, TX
November 2015 to April 2016
deliver packages to home and businesses within san antonio city limits. company driver
Rodrill, Inc / Parts Room, Warehouse - Converse, TX July 2014 to November 2015
Converse, TX
• Maintains parts room which consists of a variety of nuts and bolts to hundreds of hydraulic fittings.
• Receives/ prepares all incoming/outgoing mail and freight.
• Trained on the preparing and cutting of assorted sized hydraulic hoses/ fittings.
• Conducts a monthly inventory count on all parts room/warehouse parts
• Acting as company driver for past 8 months.
• Operates fork lifts daily.
• OSHA trained / Fork lift certified
Data Entry (Warehouse)
Aerotek Staffing - San Antonio, TX
October 2012 to March 2014
Enters all billable time for workers, through company system.
• Performed daily inventories on assigned warehouse area
• Utilized handheld device to search/pick requisitioned items on AS400
• Put away picked items within designated area/department
• Off loaded freight using automatic/manual pallet jack
• Fork lift certified.
Account Manager
MRG Solutions
September 2011 to October 2012
Solely responsible for the Sports & Outdoors Department.
• Attended Sports & Outdoor events and rigorously searched the internet to obtain clientele and their products.
• Maintained all future and current client information in Excel database.
• Personally made all calls to potential clients with a 75-80 closing percentage.
• Praised by senior account manager on several occasions for the high dollar value of products.
• Dedicated many personal hours to find that different and unique product.
• Letter of Recommendation available.
Classroom Integration Consultant (CIC)
HATCH, Early Childhood Education / CIC - San Antonio, TX May 2010 to July 2011
San Antonio, TX
POSITION OVERVIEW: Hatch is a service-oriented company that performs on-site installation of all of their Technology products as well as Instant Classrooms. Additionally, they perform extensive hands- on training with teachers in their classrooms including how-to details about the products as well as integration of the product into a best practice early childhood environment. I am a member of their nationwide network of CIC's performing these services. Classroom Integration Consultant (CIC)
• Acts as the San Antonio Texas liaison and Classroom Integration Consultant (CIC) for HATCH, Early Childhood Education
• Have professionally installed approximately 1,000 pre-k computers and Touch screen Smart boards at various SATX educational facilities
• Provides on-site and follow-on literacy training for required educational personnel at all install assignments
• Constructs and arrange HATCH Early Childhood Educational pre-k classroom furniture to ensure environments conducive for learning
• Works closely with a variety of San Antonio elementary, child care & head start educational program professionals as the local HATCH, Early Childhood Education CIC
• Received over 250 hours of hands-on technical and basic training to include product functions/usage, computer literacy, public speaking and customer service Warehouse Worker
Shuffle Master, Inc / Warehouse - Las Vegas, NV
November 2008 to October 2009
Coordinated, packaged and facilitated all shipping requisitions
* Inspected and packaged gaming tables for overseas use
* Shipped items using Fed Ex or other freight carriers
* Operated fork lift on a daily basis
Warehouse Associate
Palms Casino & Hotel / Warehouse - Las Vegas, NV
January 2007 to April 2008
Received and inspected all delivered food and beverage items per invoice
* Packaged and expedited required food requisitioned items to individual restaurants
* Responsible for all incoming/outgoing Fed Ex/UPS parcels
* Delivered all inter-office mail
* Responsible for the daily clean up and maintenance of employing facility and specific duty areas
* Operated the stand up fork lift in freezer environment to reach highly stacked frozen goods. customer service liaison to hotel guests
Palms Casino - Las Vegas, NV
January 2006 to January 2007
Assisted hotel guests with computer/shipping issues while guests of our facility
* Assisted with hotel special projects & functions
* Responsible for all incoming/outgoing Fed Ex parcels
* Prepared packages using the Fed Ex Shipping system Warehouse Associate
Provisions - Honolulu, HI
August 2005 to November 2005
Filled and expedited daily restaurants requisitions
* Maintained meat and frozen vegetable freezer for daily inventory
* Performed daily walk-thru inventories with provisions manager
* Responsible for the daily clean up and maintenance of employing facility and specific duty areas Education
High school diploma
Kadena High School
1993
Skills
• Administrative specialist- U.S. Army (5 years)
• Pest Control
• Vehicle Maintenance
• Lawn Care
• Procurement
• Computer Literacy
• Service Technician Experience
• Purchasing
• Forklift
• Order Picking
• Landscape Maintenance
• Mechanical Knowledge
• Leadership
• Box truck
• Supervising experience
• Inventory control
• Warehouse distribution
• Order fulfillment
• Pallet Jack
• Oil Change
• Shipping & Receiving
• Logistics
• Office Management
• Management
• Cost control
• Industrial equipment
• Warehouse management
• Manufacturing
• Procurement management
Military Service
Branch: US Army
Service Country: United States
Rank: SPC
February 1994 to February 1998
Administrative Specialist
Certifications and Licenses
Driver's License: Class: A, State: TX, Expires: September 2016 Forklift Certified
Present
Non-CDL Class C
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