Customer Service Office Manager

Clara Capote

**** **** ** ****** #*** Hialeah, FL 33018 / 786-***-**** / adzj67@r.postjobfree.com

A very accomplished, results oriented, and highly organized professional who provides extensive experience working with staffing agencies, and businesses to ensure efficient operation of the office.

Excellent communication skills, verbally and in writing, with proven skills in multi-tasking and logistical coordination.

Proven track record in relationship building skills and customer service activities, handling confidential matters and high-profile activities professionally.

Proficiencies include MS Word, Excel, Power Point, Outlook

PROFESSIONAL EXPERIENCE

State Collection Service - Beloit, WI October 2021 - Present

EBO - Call Center Customer Service Representative

●Manage large amounts of inbound/outbound calls in timely manner

●Provide exceptional customer service to patients addressing concerns on accounts

●Maintain customer satisfaction and identifying patients needs

●Achieve goals established by client consistently

●Assist patients making payments on accounts and provided direction to better understand charges

●Provide excellent verbal communication in both english and spanish

●Record and track patient interactions for follow up calls

●Excellent attention to detail while multi-tasking and using best judgment to assist patients concern

●Part of a 30 plus team working with other colleagues to assist and cross reference patient accounts

●Oversee patient records and provide financial assistance to resolve accounts

Oroni, Inc- North Miami, FL November 2017 – May 2020

Office Manager / Administrative Assistant

●Assist the owner with all issues pertaining to the company.

●Maintain customer files and records current in QuickBooks.

●Collected and processed payments from customers.

●Processed required paperwork for new hires..

●Answer, screen, and forward calls providing information, and taking messages.

●Responsible calling inspection into the city.

●Ordering all office supplies, maintaining all filing up to date and sorting mail.

●Responsible for all accounts payables/receivables.

●Reconciling all bank accounts and company credit cards.

RPL International Group – Miami, FL October 2015 – October 2017

Customer Service Associate

●Attended any needs of CEO, Recruiting Managers, and Senior Recruiters.

●Pre-screened candidates over the phone or personally to determine technical ability and cultural fit.

●Processed payroll for internal and external employees.

●Responsible for contacting clients to collect payments.

●Collected timesheets on a weekly basis to process payroll

●Processed required paperwork for termination of employees, new hires, and temporary leave.

●Answer, screen, and forward calls providing information, and taking messages.

●Responsible for human resources responsibilities.

Segrera Associates – Miami, FL August 2013 – October 2015

Office Manager

●Supported CEO, Managers and employees through a variety of tasks related to organization and communication.

●Communicated via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner.

●Answered and directed phone calls

●Organized and scheduled meetings and appointments.

●Planned and organized office events

●Maintained and updated contact lists.

●Produced and distributed correspondence memos, letters, faxes and forms.

●Responsible for preparation and review of various weekly scheduled reports.

●Submitted and reconciled expense reports.

Stephen James/Aerotek – Miami, FL December 2006 – August 2013

Office Manager

●Provided administrative support to ensure efficient operation of the office.

●Supported CEO, Managers and employees through a variety of tasks related to organization and communication.

●Communicated via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner.

●Answered and directed phone calls

●Organized and scheduled meetings and appointments.

●Planned and organized office events.

●Maintained and updated contact lists.

●Produced and distributed correspondence memos, letters, faxes and forms.

●Responsible for preparation and review of various weekly scheduled reports.

●Ordered office supplies, provided general support to clients.

EDUCATION

High School Diploma – Hialeah High School June 1994

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