TONY SMITH

SKILLS

• Customer targeting

• Operations management

• Prospecting

• Natural leader

• Strategic partnership building

• Business recovery and sustainability

• Conflict resolution techniques

• Inventory control and management

• Bank and statements reconciliation

• Debt collections

• Strong work ethic

• Talented negotiator

• Customer service relations

Self-motivated operation manager effective in marketing both tangible and intangible products and services. Expert in operations analysis and management. Persuasive speaker and negotiator. Highly motivated owner who excelled in business recovery and sustainability. Skillfully reversed the direction of declining business through careful analysis and strategic planning. Dedicated to continuous process improvement in the face of rapidly evolving and changing conditions. Extremely results-oriented and proactive in addressing and resolving problems. Talented manager focused on process improvement and on-time project delivery. Budgeting and forecasting experience, with advanced knowledge of Wizard programming. Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Meticulous and resilient tasker, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Tech, Retail and Financial.

WORK HISTORY

April 2016 - Current

PERMANENT CAREGIVER PARENTS, Chicago, IL

November 2005 - January 2016

Small Business Owner Operator AVISBUDGET Chicago Ridge Assisted with dressing guidance, grooming, meal preparation and medication reminders.

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Assisted parents with daily living needs to maintain self-esteem and general wellness.

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• Emotional support and companionship.

Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

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Solicited and developed new business accounts by cold calling and networking.

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• Prepared several month-end reports and processed .

• Maintained exceptional customer service ratings for company . Reviewed sales and activity reports to measure productivity and meet company performance targets.

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Researched public perception of products and services and used information gathered to guide strategy development.

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Increased volume of business by 270% by following up on leads, cold calling and networking.

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CONTACT

9724 Austin Avenue, Oak Lawn, IL

60453

1-800-***-****

adzj61@r.postjobfree.com

January 2000 - September 2004

Collision Estimating Software Technician CCC Information Services Inc April 1990 - January 2000

Quality Assurance Specialist Cole-Parmer, Vernon Hills, IL Directed targeted marketing efforts that introduced new products and promoted product visibility.

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Developed new process for employee evaluation which resulted in marked performance improvements.

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Worked directly with HR to achieve to create employee incentive program which boosted tech floor service production significantly and boosted employee morale.

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Performed initial client assessment and analysis to begin research and software support/repair process remotely.

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Worked with Nation-wide auto repair facilities to integrate maintain and repair collision estimating software.

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Liason for Insurance adjuster support group for Insurer version of software.

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Educated employees on specific QA standards and confirmed maintenance of standards.

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Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

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• Monitored product standards and quality-control programs. Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.

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Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.

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• Kept inspection journals and daily summary logs as required.

• Fixed identified issues to increase productivity and boost workflows. Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.

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Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

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Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.

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Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.

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Routinely tested products to align temperature, specifications and ingredient levels with best practices and quality standards.

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Served as information systems liaison with vendors, information services and end-users to make recommendations for optimization of systems.

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Implemented use of ISO900 and ISO9001 protocols for manufacturing and distribution to maintain plant and project compliance requirements.

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EDUCATION

NA Course credit continuing education Electronic Theory Harry S Truman College, Chicago, IL

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