Customer Service Representative
Resume:
Timothy Lorenzo
Customer Service Representative Store Associate Remote Exp
Spartanburg, SC 29307
adzj4m@r.postjobfree.com
Highly versatile and energetic customer service representative with experience driving brand loyalty, resolving complex customer queries and increasing customer engagement for various retail and banking corporations. Well- versed in building and maintaining strong customer relationships. Work Experience
Licensed Insurance Agent
Symmetry Financial Group - Spartanburg, SC
May 2023 to Present
Insurance Agent
American Income Life Insurance Company - Spartanburg, SC April 2023 to Present
Usaa Banking Representative (Remote)
SITEL GROUP - Spartanburg, SC
July 2022 to April 2023
Proactively engage with banking clients through various communication channels to deliver outstanding customer service experience. Educate and assist clients with utilization of bank digital capabilities. Monitor, measure, and resolve client issues as first point of contact. Manage risks by adhering to compliance issues, processes, and controls to protect client and shareholder interests. Collaborate with team to make every client interaction exceptional.
# Expedited processes for victims of fraud, and members with locked accounts and debit cards, improving retention of customers.
# Receive 90% customer satisfaction ratings over majority of member service calls, numbering more than
100 daily.
Produce Clerk
HARRIS TEETER - Greenville, SC
September 2021 to July 2022
Maintained produce through stocking, rotating, and facing, while adhering to merchandising standards. Conducted daily inventory, tracked movement, and ensured accurate production to increase sales and minimize shrink. Engaged customers sharing product knowledge and assisting with product selection, based on customer needs. Adapted service to navigate difficult customer situations, notifying department manager or Manager On Duty of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.
# Moved products efficiently on busiest days, acquiring commendation from higher management.
# Trained new hires to become familiar with duties such as customer service and cleanliness. Direct Support Professional
THRIVE UPSTATE - Greenville, SC
August 2020 to September 2021
Store Associate
LIDL US - Spartanburg, SC
December 2019 to August 2020
Met sales goals and expectations while building customer base through engagement, solving problems, recommending products, and sales conversions. Expedite product replenishment activities to maintain sales.
Contribute proactively to floorset execution, visual presentation, and marketing placements when required.
# Obtained high customer satisfaction ratings for speed and efficient processing at checkout desk. Assistant Pre-Kindergarten Teacher
KINDERCARE LEARNING CENTERS - Greer, SC
November 2018 to December 2019
Life Guide
COMPASS SLS & ILS - Redding, CA
October 2016 to October 2018
Teaching Assistant
GRIN AND GROW DAYCARE - Waterloo, IA
March 2016 to August 2016
After School Counselor
YMCA - Waterloo, IA
September 2015 to June 2016
Produce Clerk
HARRIS TEETER/KROGER - Mooresville, NC
January 2013 to December 2014
Provided exceptional customer service by ensuring continually stocked store shelves, while maintaining product displays in accordance with company standards. Facilitated clean environment to meet health and safety specifications. Set up company-directed promotions and programs.
# Sustained atmosphere of enthusiastic customer awareness with emphasis on providing fast and friendly customer service.
Teacher’s Assistant
TREASURE HARBOR PRESCHOOL - Saint Augustine, FL
January 2010 to April 2011
School Counselor
YMCA - Magnolia, TX
March 2007 to September 2007
Education
High School Diploma
Penn Foster High School - PA
January 2019 to December 2019
Skills
• Banking
• 10 key typing
Languages
• English - Fluent
Links
http://linkedin.com/in/timothy-lorenzo-280011267
Contact this candidate