Customer Service Real Estate

Bruna Melo

1-786-***-**** E: adzj4a@r.postjobfree.com

Miami, FL 32605

ACCOMPLISHMENTS Curriculum Implementation - Taught reading, language in Brazil for kids at CCAA.

I speak four languages English, Portuguese,Spanish and Italian.

MLS expert

Customer service

Property assessments

Flexible schedule

Marketing and promotions

Client oriented

Artistic

Love to learn new things

Charismatic

I am very outgoing I love to talk to people .

Easy going

Work well under press

WORK HISTORY LUFTHANSA AIRLINE 09/10/2021 - PRESENT

Accommodating VIP / First class passengers

Maintaining VIP sector

Promoting and selling air travel to the traveling public

Providing assistance with passenger check-in

Interpreting government rules and requirements for domestic and international travel

Providing assistance and guiding distressed passengers and customers

Ensuring safe travel

Applying organizational skills to perform multiple tasks within a limited time period

Self-motivated and require minimal supervision

Responding and assisting during security and emergency situations SWISSPORT / SAS AIRLINE 09/10/2021 - PRESENT

Promoting and selling air travel to the traveling public

Providing assistance with passenger check-in

Apply organizational skills to perform multiple tasks within a limited time period

Self-motivated and require minimal supervision

Responding and assisting during security and emergency situations

Providing assistance and guiding distressed passengers and customers

Ensuring safe travel

TEACHER

CCAA Araaju, Sergipe

Supported student teachers by mentoring on classroom management, lesson planning and activity organization.

Fostered team collaboration between students through group projects for foreigner kids learning English.

Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.

Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.

Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.

Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest of Children's Literature as avenue of study.

Met with administrators and department team members to work on curriculum planning and assessment methods.

Maintained required passing rate for years.

WAITRESS

Outback Steak House Miami, FL

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.

Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.

Used cash registers and credit card machines to cash out customers, handling average sale of per table.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Decreased customer wait times by enlisting coworkers assistance for multi- order delivery to avoid spilling or dropping food. REAL ESTATE OFFICE MANAGER

Miami Beach Invesments Miami, FL

Interpreted management directives to define and document administrative staff processes.

Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Organized meetings and coordinated availability of conference rooms for participants.

Organized international and domestic travel arrangements just for my boss, including all transportation and hotel stays.

Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Maintained accurate, current and compliant financial records by monitoring and addressing variances.

Managed CRM database, including troubleshooting, maintenance, updates and report generation.

Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Performed billing, collection and reporting functions for office.

Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

OWNER/OPERATOR OF DOGGIE DAYCARE

Mia's Doggie Daycare Miami, FL

Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Watched and walked dogs.

Watched dogs while owners would go out of town.

Doggie sleepover

Took dogs to the Vet

Organized doggie play dates

Rescued and found homes for homeless dogs.

Watched more than five dogs at a time all shapes,sizes andbreeds. PARALEGAL

Hodson Law Office Miami, FL

Managed billable hour tracking, payroll, client invoicing and schedules for

[Number]-attorney office.

Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.

Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.

Authored affidavits for use in law cases.

Developed and managed up to cases over .

Investigated causes and resolutions to personal injury cases, reviewing damages, losses and settlement formalities.

Eliminated workflow downtime by restructuring and maintaining client billing and case records.

Supervised appointment scheduling for 1 attorney and made adjustments and changes through drop box application.

Conducted detailed client intakes and entered information into company database.

Reviewed contracts and reported findings to support legal team in development of breach of contract defenses.

Took meticulous notes for my boss.

Mitigated legal team's workload by reviewing and evaluating legal documents, including discovery materials and contracts.

Researched state statutes, decisions, legal articles, codes and documents.

Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.

Communicated pertinent information to clients via phone, email and mail.

Answer client calls rapidly to respond to inquiries, using open-ended questioning skills to attain applicable information.

Contributed to, maintained and updated online data repositories for accessibility and to reflect firm standards.

Analyzed elements of civil litigation, including evidence gathering and presentation and client counseling, in addition to evaluating jury selection methods processes.

Investigated facts and laws to determine causes of action and to prepare cases.

Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.

Directed and coordinated law office activities, including service of subpoenas and scheduling of depositions.

Established law library database accuracy by maintaining legal records to regulate disparities and perform updates.

Conferred with clients and other involved parties to gather and track case information.

Prepared legal briefs, motions and pleadings.

Assisted counsel in preparing answers, providing documentation and information for discovery

FLORIDA NOTORAY

Florida Notary Association Inc. Miami, FL

EDUCATION Adiminstration

Miami Dade College, Miami, FL

International Business Minor Finance

Mast@Fiu, Miami, FL

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