IT Application

Support Specialist

Shahab

Ahmed

Profile

Objective

Seeking an opportunity in an organization where I can utilize my acquired skills and training to help the company and my future peers to grow. Being a quick learner, I want my efforts to make a considerable difference to the company and help in their consequent success.

Personal & knowledgeable IT Support Engineer with over all 2 years of experience in assisting clients and users with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 Level and Application Support. Maintaining application availability and security standards. Effective identification of problems using advanced troubleshooting and probing skills. Eager to learn new technologies or extend knowledge.

Experience

Service Engineer June 2022 - Till now

NEC Corporation, Bangalore Client Name- 7 Eleven Stores

Support end user hardware devices and software for 7-Eleven stores

Familiar with service now tool and twilio and incident management to meet the requirement for SLA

Familiar with citrix and RDC server to take the remote access and check network stability and IP for the active devices

Troubleshoot the RIS devices by running check tools and test from remote server for Pinpad POS, ISP, 7MD handheld sacnners, Gilbarco pump and gas, 7NOW Ipad and Iphone and printers

Troubleshoot the Lexmark, cognitive and Epson printer and installation of the driver by taking remote access of user

Help the store with cash summary report from the remote server and active directory tools

Engage to troubleshoot with NOC and L1 Network Support Engineers to perform P&E on the router and switch to restore the network stability at the store when there is data packet loss Tech Support Associate SW/APP/Cloud March 2021 – May 2022 Accenture Pvt Limited Bangalore Client Name- Marriott International

Support end users with Peoplesoft Oracle application access related issues.

Run various queries in peoplesoft application to check feeder files status, error and extract various reports.

Familiar with Identity center Tool for raising peoplesoft access requests for end users.

Using ITIL Frame work in incident management, Change & Release.

Familiar with Darwin Tool to check user’s peoplesoft access attributes.

Familiar with security Matrix Tool for checking access based on user’s locations and business roles

Provides users access list reports based on different locations by using Active directory services portal(ADSP)

Technical Skills

Core Java Programming Language by ARDENT COMPUTECH PVT LTD.

Familiar with troubleshooting on hardware and software applications.

Active Directory for maintaining and providing the access to the users and maintaining and unlocking the user accounts.

ITIL Frame work.

Knowledge on Service Now and RDC SERVER.

Troubleshooting user issue by taking remote access. Internships Projects

Worked on a Banking System Application Model Project under ARDENT COMPUTECH PVT LTD

It is a solution based APP specifically focuses towards Banking Operations

It is made by using Java Framework Swing

It uses MY SQL for Data Base Management

It is a web based APP which runs on all version Microsoft Windows Worked as an Intern in KOLKATA PORT TRUST

Assist in setting up the LAN CONNECTION and MINI SERVER onboard ships

Assist in installation and calibration of LOADICATOR software

Assist in setting up OFFSHORE PLANNED MAINTAINENANCE SYSTEM

Assist in operations of Electrical workshops, Generators and Power Distribution circuit

Adhere to safety standards of the company all the time Worked as an Intern Automation Technician in MACHINO TECHNO SALES LTD certified MARUTI SUZUKI

Assist in performing the analysis of the damage part of the design by 3D Modeling and simulation

Provide technical assistance and support in Installation and repairs of the products

Assist in troubleshooting and repair of electrical equipment and sensors

Assist in calibrating Alignment machine, Pressure Testing machine

Support and work with the production engineers to ensure effective transfer of information and knowledge

Educational Qualificaton

B-Tech in Mechanical Engineering Secom Engineering College 2019 West Bengal University of Technology 8.15 DGPA

I.S.C XII Saifee Golden Jubilee English Public School 2015 70.5 % I.C.S.E X Saifee Golden Jubilee English Public School 2012 68 % Interest & Hobbies Contact Details

Cricket

Watching Movies

Travelling

Listening to Music

EAGER TO JOIN, LEARN & GROW

THANK YOU

Phone – 974-***-****

Email – adzj1i@r.postjobfree.com

Contact this candidate