Anne L.McCoy

Address: *** **** ******

Apt A

Kingston, Pa 18704

Phone: 484-***-****

Profile:

Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations.

Employment History:

12/20-06/23 Collabera/Accentuate Basking Ridge NJ/ Raleigh, NC

Case Investigator

Conducted interviews with Covid-19 patients gathered information including symptom history, source of illness, list of close contacts. Maintained patient confidentiality.

Document detailed investigation forms into health department data/surveillance systems.

Also, documenting contact tracing forms while adhering to protocols for completeness, timeliness, and frequency.

Participated in trainings, regular program, meetings, and quality monitoring improvement activities to ensure and enhance quality.

Provided necessary supportive services during isolation, and close contacts of exposure to Covid-19.

Elevated complex situations to supervisor for further guidance.

01/20-06/20 Lincoln Heath Care Philadelphia, PA

Direct Care Worker

Assists individuals in dressing, bathing, and completing basic hygiene tasks.

Runs errands to the grocery store, laundromat, cleaners, drugstore, and other necessary locations.

Ensures that individuals take their prescribed medications

Prepares meals that adhere to special dietary considerations.

12/18-03-19 Fresenius Medical Care East Norriton, PA

Patient Care Technician

Keeping patient areas tidy and sanitized

Assisting patient with everyday needs

Monitoring vital signs or EKG signals and patient condition

Cannulating fistulas, graphs, in addition to assisting with phlebotomy functions when necessary

01/18-12/18 Geisinger Hospital Wilkes Barre, PA

Phlebotomist

Collect and tag specimen exactly as outlined in each medical requisition

Develop effective collection techniques as they relate to groups such as pediatric and geriatric patients

Maintain an organized and clean work areas based on state health laws and guidelines

Properly package each specimen and ensure that every specimen is delivered to the laboratory on time

Answer patient questions regarding collection techniques and offer additional resources on the collection process if a patient request them

Use of the collection manager tool in a hospital setting

12/15-12/16 Aramark/Cierra Staffing Charlotte, NC

Accounts Receivable Research Assistant

Record keeping for clients purchases for hospital medical equipment

Helping the accounts receivable department by collecting data needed for purchasers bills to be processed and paid

Assists with the departments daily needs to provide exceptional customer service to clients

Placing calls to vendors for follow-up regarding bills not paid

10/14-05/15

Aerotek/Maximus

Pittston, Pa

Appeals Specialist

Handled inbound calls to clients inquiring information on appeals

Provided instructions on how to file an appeal per federal guidelines and offered options for insurance coverages

Provided exceptional customer service while multitasking through a daily workflow

04/12-08/14

Nutri-system Ft. Washington,

Customer Service Representative

Handled inbound calls from clients regarding their weight loss products

Assisted clients with food orders, replacements, customer complaints and delivery options

Tracked clients order via Fed-Ex, DHL, and USP to confirm accurate delivery times

Offered promotional sales while providing exceptional customer service to clients

06/06-02/09 Executive Health Resources Broomall, Pa

Non-Clinical Support

Accurately maintained reports for more than several hundred hospitals

Maintained excel spreadsheets using macros for five teams daily, weekly, monthly, and yearly ROI reports

Corresponded via email, phone, and fax regarding spreadsheet updates

Proficiently processed physician’s notes for patients’ medical determinations

Assisted with company after hour’s program batching letters from home via company computer.

Education:

Diploma 01/18-04/18 Geisinger Medical Laboratories School of Phlebotomy

Wilkes Barre, PA

GPA 3.2 09-18-05/20 Luzerne County Community College Nanticoke, PA

HS Diploma 09/93-04/94 Community College of Philadelphia Philadelphia, PA

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