Customer Service Data Entry
Resume:
VALVORIA CROSS
Portsmouth, Virginia 23701
***************@*****.***
OBJECTIVES
Management in Support Services
EDUCATION
Woodrow Wilson High School
June 12, 1982 High School Diploma
Norfolk State University
August 1982-1984 Office Administration (Medial) College Coursework Tidewater Community College
Administrative Support Technology, Associate's Degree - Graduation May 2018 Regent University
Psychology - Clinical/Counciling. Bachelor's Degree - Junior ACCOMPLISHMENTS
● Skilled in MS Word, Excel, Access, Power Point
● Skilled in Medical Transcription, Data Entry, Electronic Filing, Electronic Medical Billing and Coding
● Skilled in Customer Service
● Skilled in Human Resources (to include hiring, training, payroll and scheduling)
● Skilled in Complication of Statistical Data for Managerial Reports
● Skilled in Environmental Services Training
EXPERIENCE
HOLIDAY INN EXPRESS & SUITES 1157 N. MILITARY HIGHWAY NORFOLK, VIRGINIA 23502 757-***-**** Front Desk Clerk/Breakfast Attendant Duties: Greet all guests and assist them with check-ins and check-outs while maintaining a positive and friendly demeanor, respond to all guests questions, requests and complaints, screen, answer, and forward phone calls on a timely manner, manage guest bookings and reservations, maintain a safe and clean workspace, arrange for courier services as well as transportation, maintain, sort and distribute mail, arrange meetings in company boardrooms.
H.O.M SERVICE AND ARTS, LLC 3909 ATTERVURY STREET NORFOLK, VIRGINIA 23513 Executive Administrator
Duties:
● Collaborate with CEO and administration to identify, create, and implement strategic plans to accomplish the business objectives
● Recruit, train, and develop talented team of employees who can lead the critical departments with the business for functions.
● Monitor company operations and ensure employees and the business practices comply with regulatory and legal regulations.
● Maintain risk management.
● Identify potential sources of investments to n the video interest of the company.
● Organize fundraisers.
● Represent the company at social and company events
● Maintain the daily from n office operations to include handling company mailroom, payroll, human resources operations, handle orientation for new hires, record keeping, data entry, or inventory.
Healthcare Services Group 1017 George Washington Hwy., Chesapeake, VA 23323 757-***-**** (The Carrington Place)Assistant Manager (Environmental Services)
Duties: Included but not limited to assisting the Manager in training and managing the housekeeping, laundry and floor tech staff, represented the off-site manager in maintaining the cleanliness and upkeep of the sanitary aspects of the facility, assign duties to staff, attend managerial staff meetings, compiled managerial reports, maintain inventory of organizations supplies in monthly pars, handle hiring and training of staff as well as other human resource aspects to include scheduling and payroll. Sentara Norfolk General 600 Gresham Drive, Norfolk, VA 23507
Administrative Associate
Duties: Included but not limited transcription and data entry on physician and nursing orders, compilation of medical reports for nursing staff, transporting and retrieving patient’s medical reports and laboratory reports, receptionist to various units in the hospital, customer service to patients, visitors and hospital staff.
Children’s Hospital of The King’s Daughters 601 Children’s Lane, Norfolk, VA 23507
Pulmonay Secretary/Transcriptionist
Duties: Included but not limited to transcription of pulmonary reports to include sleep studies, clinical reports, and apnea studies from physician dictation. Receptionist duties to include typing, filing, answering phones, etc.
Portsmouth General Hospital 850 Crawford Parkway, Portsmouth, VA 23704 757-***-**** (Under Portsmouth Hospital Foundation) Pathology Secretary/Transcriptionist
Duties: Included but not limited to transcription (from dictation) of pathology reports to included pap smears, surgical gross reports, needle biopsy reports, hematology/oncology reports, supervised the clerical staff, laboratory billing, handle hospital physician accounts and courier services, assisted laboratory director with the support services to the computers, filing, scheduling, answering phones, etc.
REFERNCES
● Donyell White, 3425 Clover Meadow Road, Chesapeake, VA 23321, 757-***-****, Electrician, NNSY
● Benjamin F. Eley, 4453 Bonney Road, Virginia Beach, VA 23462, 757-***-****, Retired Plasterer
● Tiffany Wideman, 3909 Atterbury Street, Norfolk, VA 23513, 757-***-****
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