Customer Service Full Time
Resume:
SERVICE MANEGER
H B K KUMARARATHNE
SWEA MOTORS
S. LAKSHMAN ISURUNANDA
DE SILVA
CONTACT
PROFESSIONAL EXPERIENCE
SWEA MOTORS - Kurunegala, Sri Lanka
March 2018– Present
Dambulla, Sri Lanka
adzj09@r.postjobfree.com
Working as an Automotive Technical Assistant on a contract basis during afterhours and weekends.
Assist mechanics and technicians in diagnosing and repairing mechanical and electrical issues in various vehicle makes and models.
Perform routine maintenance tasks, including oil changes, filter replacements, tire rotations, and brake inspections.
Utilize diagnostic tools and computerized systems to identify and resolve technical problems efficiently.
Collaborate with the team to meet deadlines and provide exceptional customer service.
Communicate effectively with customers to explain repairs and maintenance procedures.
Participate in ongoing training to stay updated on the latest automotive technologies and industry trends.
Shadowed experienced professionals to learn about various automotive systems and repair techniques.
Maintain a clean and organized work area, ensuring all tools and equipment are properly stored and in good condition
Safety-conscious and compliant with industry regulations Identified and pursued new business opportunities through market research
PROFILE SUMMARY
Dedicated and skilled Automobile Technical Assistant with a passion for automotive technology and a proven track record of assisting mechanics and technicians in diagnosing and repairing vehicle issues. Seeking to contribute my expertise and hands-on skills to a dynamic automotive team
Sinhala- Native
English: Intermédiate
SKILLS
Excel
Word
PowerPoint
Problem-Solving
Team Leadership
©AZURIUS - My-resume-templates.com
LANGUAGES
Sri Lanka Insurance Co-op Ltd
Dabulla, Sri Lanka
Technical Executive June 2007 – present.
Conducted accident inspections, prepared necessary legal documentation, and managed paperwork for insurance claims.
Estimated damages and organized paperwork for insurance customers' claims.
Determined whether vehicles were eligible for repair or classified as write-offs.
Coordinated workshops and sourced spare parts based on customer preferences.
Oversaw repair work by visiting various workshops, ensuring quality and adherence to standards set by specific vehicle dealers
Supervised agricultural machinery and vehicle maintenance, coordinating manpower and assisting mechanics and laborers.
Managed periodic service schedules for various agricultural equipment, including tractors, backhoes, harvesters, lorries, two-wheel tractors, and vans.
Conducted repairs for body and mechanical issues on the mentioned units with the support of laborers.
Maintained and repaired water pumps, fertilizer spray equipment, and movers.
Handled maintenance, repairs, and periodic servicing of diesel generators and freezer rooms.
Successfully processed and managed a high volume of insurance claims, ensuring accurate estimation of damages and efficient processing.
Improved workshop efficiency by implementing streamlined repair processes and optimizing spare parts inventory.
Received recognition for maintaining high standards of quality control and exceeding customer satisfaction in repair and maintenance services.
Developed and executed a comprehensive maintenance schedule for various agricultural machinery, leading to increased equipment uptime and operational efficiency.
This revised version maintains the details of your experience while enhancing the presentation and readability. It also highlights your accomplishments and responsibilities more effectively. Make sure to tailor these changes to fit the overall format and style of your resume.
Technical Officer November 2003 – June 2007
TROPIFLOWRA - Ltd – Kurunegala, Sri Lanka
Automobile Mechanic
Ceylon German Technical Training Institute - Katubadda
NOV 1999 To NOV- 2003 Full Time Course Completed with 2nd Division.
COURSES
Skilled Craftsman National Apprentice and Industrial Training Authority Colombo
(NOV 1999 to NOV 2003)
Technical Engineering
National Certificate in Technology College - Rathmalana
2001 - 2003 Technical ( Part Time Course)
PERSONAL ATTRIBUTES:
-Highly motivated, well managed and self-disciplined - have a strong sense of responsibility
-Honest, reliable, cooperative and friendly - a loyal and positive team member,
-Lead by example - proactive, adaptable, enthusiastic and energetic,
-Maintains high standards of competency and efficiency - goes the extra mile.
REFEREES
GENARAL MANEGER
SHANTHILAL ANTHONY TROPIFLOWRA
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