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Customer Service Representative

Location:
San Francisco, CA
Posted:
September 06, 2023

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Resume:

Raymond Arredondo

669-***-****

adzizl@r.postjobfree.com

Objective: To obtain a permanent position within your company so that I can utilize my diligent work experience and impeccable work ethics.

Qualifications

• 15+ years of Customer Service with Internal Customers and Direct Public contact.

• 10 + years of Warehouse Experience

• Fork Lift certified

• 5+ years in Shipping and Receiving

• Heavy Equipment Operation and Maintenance

• Extensive knowledge and experience with Radio-frequency tracking and Inventory Control Devices

• Material Handling

• Supervisory and Team Leader Experience

• Inventory Management

• Exceptional Training and Instructional skills

• Proficient in Microsoft Office Programs

• Safety Minded and adheres to all OSHA Standards and Regulatory Safety Guidelines

EMPLOYMENT HISTORY:

April 2019 -Febuary 2020 Machine Operator MASS Precision San Jose, Ca

Operates Amada brake machine, power notcher and roller, hand brake, Haeger machines, drill and kick presses, and SPH-13 machines, complete move tickets, cost overrun, and job routing system supplements. Ensure manufacturing drawings have the correct revision level, notes, tolerances, and dimension, safely loads any tools and dyes necessary for each individual job, meet production schedules for delivery requirements. Use of small power hand tools.

May 2010-August 2018, Warehouse Clerk/Rrt Driver, Aramark Refreshments Fremont,CA

Responsible for accurate location, palletizing, staging, order pulling, and material handling, receipt of products, accurate distribution with physical inventory and cycle. Full dexterity, lifting & loading up to 70lbs. Able to work in fast paced environment. Organizing and maintaining control of physical inventory by location unloading inbound trucks and loading outbound trucks. Knowledge of Basic computer skills with knowledge of UPS, FedEx and other common carriers' software systems& scanners. Efficient cleanliness and organization of warehouse and inventory rotation (materials and finished goods) and controls. Certified Forklift Operator and responsible for following all OSHA Warehouse safety standards. Route Sales Support / Driver. Management of supplies, and verification

of expiration. Counting. Effectively communicating as needed to facilities manager regarding

Product service updates and changes onsite.

July 2007-November 2009, Customer Service Representative, SaveMart Store Santa Clara, CA

Direct contact with the general public, Perform price checks, and assist with go backs returning items to correct location, with perishables being the first priority. Center Store/Front End – Operates the check stand according to company policy and procedures, memorizes PLU codes and keeps up to date with new products. Orders, receives, unloads, stocks and rotates product onto shelves and cases in all areas of center store operations. Merchandises product and performs Point-Of Sale (POS) and inventory activities. Cash handling, Operated Forklift and Pallet floor jack.

May 2006-June 2007 Shipping & Receiving Clerk, Noren Products, Menlo Park, CA

Training of warehouse staff in receiving and shipping processes and procedures. Responsible for

accurate receipt of materials with stock outs to support daily operational goals. Order picking,

packaging & shipping of daily shipments. Strength to paying attention to order details. Responsible for

receiving & restocking of inventory including loading and unloading of shipments as needed. Helped

maintain the warehouse & organize inventory areas as well as stock counts as needed. Negotiate and

Arrange for the transportation of products from our warehouse and remote warehouse locations. Work

with Planner and Manufacturing teams to ensure that all products and components are timely available

for shipping in the appropriate warehouses.

March 2001- August 2005 Warehouse Operator and Lead Forklift Associate Super Store Industries, Lathrop, CA

Responsible for maintaining a safe work environment and stable condition within the warehouse.

Coordination of maintenance tools and equipment for the warehouse staff. Responsible for help with

development for optimal packaging and shipping methods for better on-time delivery. Compute

amounts, such as space available, shipping, storage, and demurrage charges, using calculator or price

list. Deliver or route materials to departments, using work devices, such as hand truck, conveyor, or

sorting bins. Verify and keep records on incoming and outgoing shipments including quality control.

Maintaining positive feedback with delivery drivers and consumers.

October 1992-Febuarary 2000 Lead Machine Operator, Indolex Corp. Modesto, CA

Responsible for loading and unloading Machined Parts from milling machines. Worked as team member

to support all Inventory functions and documentation of all manufactured products and day to day

operations. Responsible for operating manual machines such as manual lathes, mills, surface grinder,

pedestal grinder, prototrak and saw to cut, debur, adjust, grind, and cut material and parts according

to setup instructions. Assistance in training new hire of day to day operations and safety control.

Education

Vocational

Vocational School - San Jose, CA

1988 to 1989

ANDREW HILL HIGH SCHOOL

1989

Skills

TRAINING, OPERATIONS, QUALITY CONTROL, CUSTOMER SERVICE, RECEPTIONIST

Additional Information

Customer Service Complaint Handling & Resolution Retail Operations Management

Customer / Vendor Satisfaction Fork Lift Certification Sales Referrals Teambuilding & Training Quality

Control Order Fulfillment



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