Customer Service Entry Level

Megan R Shrawder

adziz5@r.postjobfree.com • 443-***-**** • 335 Longhorn Circle Lusby, MD 20657

OBJECTIVE: To obtain an entry level position that will allow utilization of current skill set while allowing exposure to obtaining additional knowledge to assist in building an exciting and new career.

EDUCATION: Northern High School: Owings, MD June 2016

Career and Technology Academy (Academy of Health Professions II): Prince Frederick, MD May 2016

WORK EXPERIENCE:

MS. BEV’S PLACE: Dunkirk, MD

Daycare/Pre-School Teacher, November 2016 – June 2021

Controlled classroom environments with clearly outlined rules and positive reinforcement techniques. Made lunches and snacks each day respectively, created schedules to ensure that children have adequate physical activity, rest, food and intellectual stimulation. Implemented hands-on, play-based strategies such as games and crafts for experiential learning.

Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies. Tutored children in various subjects such as art, reading, writing and math.

Taught children foundational skills such as colors, shapes, letters, language skills and creative activities like art, music and dance. Monitored children’s play activities to identify additional learning opportunities and behavioral issues.

Communicated with children’s parents and guardians on a daily basis about activities, behaviors and problems.

Provided administrative assistance with tracking of tuition payments, as well as daycare expenses and expenses paid through various Xcel spreadsheets. Coordinated Customer tuition payments and logged them into Xcel tracker for record purposes. Calculated supplies budgets for purchasing classroom supplies and materials based on expenses and current enrollment.

Created various learning materials and visual aids for students through utilization of Power Point and Xcel functions.

SKILLS: Possess exceptional organizational, communication, management and customer service skills. Possess detailed knowledge of Microsoft Xcel, Word and PowerPoint. Possess knowledge of accurate record keeping and tracking through utilization of Microsoft Xcel. Over 4 years of early professional education experience involving coordination of activities to promote physical, social, emotional and intellectual growth. Well versed in positive reinforcement and behavior redirection. High ability to adapt to different environments, and open mindedness.

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