Norja Tomlinson

Experienced customer service professional with over 8 years experience, committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolutions. Skilled at using consumer feedback to improve customer service processes. 2835 Hudson Blvd Apt 322 The Colony, TX 75056 347-***-**** adziz2@r.postjobfree.com https://www.linkedin.com/in/norja-t-0a6a6a119

WORK EXPERIENCE

Billingsley Company — Leasing Professional

Greystar — Leasing Professional

Spirit Airlines — Flight Attendant

09/2022 to Present, Dallas, TX

Showed and leased apartment homes to prospective residents Explained details of the different apartment unit options and variations Provided exemplary customer service to both current and prospective residents Greeted visitors in a warm, courteous, professional and welcoming manner Maintained thorough knowledge of the property

Utilized sales and marketing strategies to help increase property traf c Assisted with planning and participation of resident events 01/2022 to 09/2022, Dallas, TX

Met potential renters and guided them on tours of available units. Followed up on leads for Performed background checks, credit screenings and other responsibilites to make sure prospective renters were quali ed.

Prepared leasing documents for potential renters using propert standards and regulations. Built a rapport with current tenants to give personalized service. 05/2016 to 05/2022, Fort Lauderdale, FL

Provided exceptional customer service working with people from around the world, providing them with a sense of feeling safe and welcome.

Followed all take-off and landing procedures with an exceptional eye to detail. Sucessfully calmed nervous yers and children during turbulent ights.

Resolved passenger disputes and effectively managed medical concerns while in the air. Assisted passengers to stow carry-on luggage, with the ability to increase luggage space by 15% through ef cient stowing techniques.

Starbucks — Shift Supervisor

EDUCATION

Borough of Manhattan Community College — Business Management Served refreshments and provided exceptional service to passengers, consisteltly earning recognition from ight crew and recieving 93% positive feedback from passenger surveys. 05/2012 to 05/2016, Fort Lauderdale, FL

Worked with other team members to provide customer service to every customer that enetered the store. Managed other baristas and assisted with scheduling and training. Prepared and served drinks and food following health codes and cafe standards. Performed all support tasks such as checking cases and equipment, and restocking display cases. Opened/closed the store and maintained cleanliness. Greeted customers, provided information for specials and promotions, and set up advertisement displays for new upcoming merchandise, beverages and bakery items. 11/2012 to 02/2015