Raniveah Moore

Cashier/Customer Service Representative

Greensboro, NC 27409

adziy8@r.postjobfree.com

+1-336-***-****

Seeking to acquire a position that bestows extensive experience, working in active environment that is requiring strong organizational and analytical skills. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

AdaptHealth - High Point, NC

September 2021 to February 2022

• Answered calls from customers and clients

• Managed client records

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

• Responsible for tracking and maintaining inventory

• Handled online orders and credit card transactions Alorica Customer Service Representative

Alorica - Greensboro, NC

October 2019 to August 2021

• Managed customer accounts

• Resolved customer issues

• Worked in the inbound call center

• Responded to inquiries and issues

• Responsible for troubleshooting applications

Cashier/Customer Service Representative

Staples - Livingston, NJ

August 2014 to November 2018

Knowledge of principles and processes for providing customer and personal services. This includes customer needs, assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, or refunding money.

Checked to ensure that appropriate changes were made to resolve customers' problems. Answered phone calls and direct calls to appropriate parties or take messages. Actively listened what other people were saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Assessed what the consumer needs were.

Looked for ways to assist people with any and all inquiries. Conveyed information effectively.

Performed general office duties, such as ordering supplies, and maintaining records. Server

Olive Garden - Livingston, NJ

April 2013 to September 2013

Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.

Collected payments from customers.

Wrote patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Prepared checks that itemize and total meal costs and sales taxes. Cashier

Dollar General - Irvington, NJ

June 2012 to September 2012

Received payment by cash, check, credit cards, vouchers, or automatic debits. Issued receipts, refunds, credits, or change due to customers. Assisted customers by providing information and resolving their complaints. Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greeted customers entering establishments.

Sales Associate

Century 21 - Morristown, NJ

November 2011 to April 2012

Answered customers' questions about merchandise and advised customers on merchandise selection. Checked to ensure that appropriate changes were made to resolve the customer's issues. Stamped, attached, or changed price tags on merchandise, referring to price list. Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise. Compared merchandise invoices to items actually received to ensure that shipments are correct. Itemized and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

Possess ability to speak clearly so others can understand you. Cashier/Assistant Manager (Transferred from East Orange NJ and Promoted) Family Dollar - Greensboro, NC

June 2009 to July 2010

Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.

Instructed staff on how to handle difficult and complicated sales and customers. Inventory stock and reorder when inventory drops to a specified level. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Assisted with the hiring process.

Sales Associate

Sam's Club - Linden, NJ

October 2008 to February 2009

Answered customers' questions about products, prices, or availability of products. Assured customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Talked to others to convey information effectively. Processed sales or other transactions.

Greeted customers, patrons, or visitors.

Education

Associates Degree in Business Administration in Business Administration Essex County College - Newark, NJ

September 2008 to June 2016

High School Diploma

East Orange Campus High School

2008

Skills

• Data Entry

• Scheduling

• Cashier

• Excel

• Outlook

• Organizational Skills

• Filing

• Receptionist

• Time Management

• Analysis Skills

• Account Management

• Typing (10+ years)

• Assistant Manager Experience

• Accounts Payable

• General Ledger Accounting

• Bookkeeping

Assessments

Data Entry — Expert

August 2019

Entering data quickly and accurately.

Full results: Expert

Basic attention to detail — Expert

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Expert

Sales skills — Proficient

July 2021

Influencing and negotiating with customers

Full results: Proficient

Customer service — Familiar

July 2021

Identifying and resolving common customer issues

Full results: Familiar

Work style: Reliability — Expert

July 2021

Tendency to be dependable and come to work

Full results: Expert

Verbal communication — Proficient

July 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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