Customer Service Business Development
Resume:
Marland B Knuth
Contact
77859
************@*****.***
Objective
Encouraging manager and analytical problem-solving person with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company success. Dedicated to applying training, monitoring, and moral building albitites to enhance employee engagement and boost performance
Education
High School Diploma-Billings
High school-1987
College of the Mainland-Tc, Tx
Basic Petrochemical Degree-
1992
Experience
1995-2020- Elite Pools and Spas-League City, Tx
Owner/Manager/Service work Tech
-Performed statistical analyses to gather data for operational team needs
-Interacted well with customers to build connections with strong relationships
-Negotiated price and service with customers and vendors to decrease expenses and increase profit
-Tracked employee attendance and punctuality, addressing problems quickly and prevent long-term unhealthy habits 1993-1995-Warehouse Pool Supply-Webster, Tx
Sales associate
-Managed day to day customer needs via telephone and email
-Learned and used expertise for customer service skills and nature to resolve customer concerns and promote loyalty
-Recruited, interviewed, and hired employees. Implemented mentoring program to promote positive feedback and engagement.
-Trusted to open and close location, monitor shift changes, and uphold successful operations with customers and employees Key Skills
Staff Management
Cost Analysis and Savings
Task Delegation
Issue Resolution
New Business Development
References
Upon request
Contact this candidate