Customer Service Full Time
Resume:
PRASANJEET
SINGH
**********.**@*****.***
https://www.linkedin.com/in/prasanjeet-
singh-905a661b2
Holding a Bachelor's in Business Administration
and dual post-graduate certificates in Supply
Chain and Marketing Management, I am a
marketing enthusiast characterized by a strong
work ethic, commitment, and adaptability. With
over 2 years of diverse retail experience, I am
eager to support day-to-day management
activities, bringing forward innovative ideas,
unparalleled service, and specialized knowledge,
all delivered with a proactive and positive
approach.
SKILLS
MICROSOFT OFFICE
MS PowerPoint
MS Excel
MS Project
MS Access
MS Word
MS Teams
MS Outlook
MS OneNote
MS Power Bi
TOOLS AND SOFTWARE
SAP ERP Systems: Good understanding of
modules such as sales and distribution, the
production process, inventory and warehouse,
material planning, management processes,and the
procurement process.
Thoughtspot: Demonstrated good understanding
in creating and utilizing filters in ThoughtSpot to extract actionable insights and deliver valuable
metrics to senior management.
Knowledge of SQL
PLANNING AND ORGANIZATIONAL
SKILLS
Performed multiple activities at once, including
record-keeping, marketing, research, data
analysis, customer support, and reporting to
superiors.
Ability to effectively prioritize workload.
Ability to properly analyze information.
Exceptionally responsive to training and adept at
adjusting to new professional environments and
jobs.
I can either work independently or in a team.
Marketing Research and Analysis
Responsive to training
Pricing Tactics and Strategy
Project management
Strong presentation skills
TEAM MANAGEMENT, LEADERSHIP AND
OTHER SKILLS
A motivated team member who is keen to support
colleagues with their tasks and responsibilities
with a promising success rate of 90%.
Displayed leadership qualities by managing over
20 teams on multiple occasions throughout the
educational and work career.
Excellent written and verbal communication
skills.
Intellectually curious to learn new things.
Outstanding Note making and Report writing
skills
CERTIFICATIONS
HubSpot Academy: Inbound Sales & Marketing
Certification
Hootsuite Platform Certification
EDUCATION
Seneca College of Arts and Technology January 2023 to August 2023 Marketing Management 2023
Gained extensive knowledge of marketing fundaments, financial aspects of marketing, applied marketing research, customer relationship management, presenting complex material, strategic marketing management, integrated marketing communications, interactive B2B selling, interactive marketing and digital marketing.
Seneca College of Arts and Technology January 2022 to August 2022 Supply Chain Management - Global Logistics 2022
Gained extensive knowledge of the business process, SAP, supply chain operations, logistics, business analysis, financial and management accounting, demand analysis, scheduling and inventory management, international purchasing, cost reduction, project management, custom process, and sustainability, and relationship building with the best supply chain partners and distributors. Maharaja Surajmal Institute July 2017 to September 2020 Bachelor of Business Administration - Banking and Insurance Gained extensive knowledge of principles of management and finance, financial and management accounting, human resources, tax filing, business mathematics, purchasing, budget planning, financial processes, sales allowance, MS Office, marketing management, brand management, operations, and product, capital, cost, and material management. EMPLOYMENT
Loblaw Companies Limited Markham, Ontario
Asset Protection Representative (Contract Full-time) May 2023 to August 2023 Deter, detect, and apprehend retail theft and fraud, effectively enhancing store profitability. Identified potential shrink opportunities, showcasing a keen eye for detail and proactive approach to loss prevention. Conducted store-level audits, demonstrating a deep understanding of retail operations and asset management. Monitored transactions methodically, highlighting a detail-oriented approach. Managed a team of Uniformed Asset Protection Personnel (UAPP), emphasizing leadership abilities and effective team management. Nordstrom Inc. Toronto, Ontario
Security Ambassador (Temporary Full-time) January 2023 to May 2023 Collaborated closely with the asset protection team to ensure the safety and security of all employees, customers, and store assets. Acted as a crucial communication link between employees and the security team, ensuring prompt response and resolution to all security incidents and concerns. Conducted extensive monitoring and surveillance activities, always adhering to the highest standards of confidentiality. Managed alarm control panels effectively, contributing to the comprehensive security framework. Provided exceptional customer service, consistently prioritizing a positive experience for all, indirectly supporting the store's overall customer satisfaction and repeat business. Canadian Tire (Co-op) Toronto, Ontario
Automotive Marketing Coordinator Student (Full-time) September 2022 to December 2022 Executed and supported various activities including line reviews, planograms, data analysis, presenting the findings, and ad hoc administrative/organizational support. Performed comprehensive market research and analysis to identify trends, opportunities, and threats. Supported the line review process by overseeing the collection and accuracy of vendor quote forms and other important documents. Improved the digital presence of the Automotive-Oil section on the website by 30%. Collected market data such as consumers, competitors and supplier information for research purposes. Communicated regularly with domestic and international vendors like Castrol, Amsoil, Shell, etc. on daily basis to resolve multiple issues in day-to-day activities via in-person meetings, video calls, team meetings, and emails.
Supported the Category business manager in price changes to ensure competitiveness while maintaining profitability. As a result, developed strong communication and analytical abilities as well as knowledge of the automotive oil and retail industries and how various levers affect the success of the category. Amazon Distribution Center Noida, India
International Customer Service Associate (Full-time) October 2020 to November 2021 Provided exceptional customer service to North American customers on call and by email for over a year in a diverse environment Handled 80+ calls daily and maintained the average call duration of 6 mins. Was among the top 20% performers of 2021 with a customer satisfaction rate of 95%. Key Qualification and responsibilities: Signing up new customers, updating customer’s database, contacting shipping carriers and vendors, data input on excel, presenting accurate product information, reviewing supplier’s account status, filling feedback forms, and periodic report making. Tracxn Technologies Private Limited (Internship) Delhi, India Business Intern (3 months contract) November 2018 to January 2019 Performed market research and analysis, sales forecasting, and progress reports ensuring the success of 3 assigned projects. Worked closely with the sales and leadership team to create strategies and put them into practice to increase conversion and retention rates. 25 percent more overall sales were increased as a result. Enroute Entertainment Private Limited (Internship) Delhi, India Marketing Intern (3 months contract) June 2018 to August 2018 Supported the marketing manager in conducting market research and analysis with the focus to increase revenue by 20% in 3 months. Managed 3 Social media accounts, implemented new marketing strategies, and secured targeted clients with a success rate of over 90%. Solely Managed 6 events as a marketing coordinator and contributed to a 20% rise in the company's gross profit. AWARDS
Maharaja Surajmal Institute · Business Plan competition April 2018 Won the title in an intra-college business plan competition against 32 other participants. Guru Gobind Singh Indraprastha University · Product Innovation (Delhi) March 2018 Competed against 20 entrepreneurs in an inter-college product innovation competition in the Delhi region and secured 2nd rank.
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