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Customer Service Data Entry

Location:
West Monroe, LA
Posted:
September 06, 2023

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Resume:

Dawn Newton

West Monroe, LA *****

adziwc@r.postjobfree.com

+1-318-***-****

Hardworking retail professional with positive, upbeat nature and enthusiasm for improving guest experience. Energetic professional and multitasker with knack for engaging customers during transactions, quickly bagging merchandise, and help with special needs. Adaptable team player with flexible schedule and eagerness to meet demands of thriving retail business.

Authorized to work in the US for any employer

Work Experience

Manager

Checkers & Rally's Drive-In Restaurants - Monroe, LA November 2022 to Present

Manager on duty to assist team members

Back of the house job duties as such as opening the store, doing End of Day Reports. Production Worker

Neighbors Cookies - West Monroe, LA

September 2021 to Present

• Operating equipment in a factory and preparing items for distribution.

• Involve assembling and checking products, ensuring all machinery runs smoothly.

• Assisting in the packaging and shipment of items. Cashier

Super One - West Monroe, LA

April 2020 to November 2020

• Greeted all customers and provided prompt and friendly service.

• Assisted customers with locating items, answering questions and providing direction and service.

• Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

• Processed cash register transactions by inputting product costs and giving back change.

• Bagged and packaged customer orders and purchases. Housekeeping

Landmark Nursing Home - West Monroe, LA

October 2019 to July 2020

• Assigned a hall with 12 rooms with 2 residents in the room

• Daily I had to go into the residents room and clean the bathroom, empty the trash in the bathroom and also the room. Also sweep and mop.

• Kept the team safe and efficient by maintaining clean tools, equipment and work areas.

• Organized and stock my hall closet daily.

Caregiver

Unique Guidance - Monroe, LA

January 2017 to October 2019

• Provided physical and emotional support to patients and families, while delivering services to patients with terminal conditions.

• Maintained safe and clean patient environment

• Performed routine housekeeping, including making beds, doing dishes, and sweeping.

• Cooked meals based on nutritional requirements and special diets.

• Observed self-administration of medications to adhere to medication regimen.

• Provided companionship throughout day, engaging clients in conversation and activities.

• Transported clients to doctor's offices and grocery stores.

• Assisted clients with bathing and dressing to promote good personal hygiene. Lead Sales Associate

Dollar General

August 2015 to July 2017

• Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.

• Worked closely with store management to implement new policies, track incidents, and resolve employee concerns.

• Trained sales team members in policies, procedures, and strategies for maximizing store profits.

• Processed special customer requests such as backorder items, refunds, and exchanges.

• Set up clearance sections to move out older items and make way for seasonal products. Cashier/Customer Service Desk Associate

Walmart - West Monroe, LA

January 2015 to December 2016

• Greeted all customers and provided prompt and friendly service.

• Assisted customers with locating items, answering questions and providing direction and service

• Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.

• Bagged and packaged customer orders and purchases. Collected payment for customer purchases

• Processed cash register transactions by inputting product costs and giving back change.

• Returned non-purchased products to shelves and performed general merchandising functions.

• Maintained merchandise displays, including end caps, floor displays, and aisles.

• Advised customers on status of merchandise ordered and arranged for pickup and delivery.

• Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.

• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.

• Answered incoming calls and assisted customers with questions. Education

HIGH SCHOOL DIPLOMA

Wossman High School - Monroe, LA

May 2010

Skills

• Caregiving

• Store Management Experience

• Merchandising

• Cash Handling

• Customer Service

• Materials Handling Experience

• Data Entry

• Sales and marketing

• Multitasking

• Warehouse Experience

• Food Preparation

• Shipping & Receiving

Assessments

Front Desk Agent (Hotel) — Highly Proficient

January 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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