KARLA S

MUNIZ

PORT RICHEY, FL *****

813-***-****

adzivr@r.postjobfree.com

PROFESSIONAL SUMMARY

Hardworking customer service representative with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.

SKILLS

Time Management

Call management

Problem resolution

Positive and professional

Appointment scheduling

Strong communication

Calm demeanor

Account updating

EXPERIENCE

Customer Service Representative

LKQ pick Your part Remote, Florida

July 2020 - Current

Resolved customer concerns related to order inquiries and delivery tracking.

Maximized satisfaction by anticipating needs and consistently offering expert support.

Enhanced customer satisfaction with fast, knowledgeable service.

Managed customer calls efficiently in fast-paced call center environment.

Navigated multiple computer systems and utilized search tools to find information.

Documented all call information according to standard operating policies and procedures.

Anticipated needs and resolved problems to keep customers happy.

Delivered fast and friendly service to handle questions and service complaints.

Built trusting relationship with customers to better understand needs.

Data Entry Clerk

Self employed Land o lakes, FL

January 2012 - April 2020

Achieved daily production quotas through consistent workflow prioritization.

Remained accurate while entering high-volume data into designated fields.

Verified data accuracy by consistently reconciling work with documentation.

Identified and corrected data entry errors using established quality control methods.

Compared data entered to source documentation for accuracy and completeness.

Minimized errors by contacting document owners to resolve questions, inconsistencies and missing data.

Kept upload errors low by carefully checking source data for errors.

Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision.

EDUCATION

High School

D.W Waters Career Center, Tampa, FL

November 2011

in progress

University of Arizona, Online, Az

May 2026

LANGUAGE

Spanishaspose_nerdinfographic_0_4.5

Native

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