CAREER SUMMARY

• Seasoned Inventory Control Professional with comprehensive expertise in inventory

management, quality control, customer service, logistics, claims processing, and sales with a proven record in identifying and resolving discrepancies, implementing and managing streamlined workflows, and driving operational efficiency

• Instituted a comprehensive scrapping process for expired or damaged parts, both systemically and physically in the warehouse, ensuring optimal quality control and recycling practices, leading to recovering millions in lost revenue and additional income through a recycling partnership

• Developed and manages an SAP workflow process for grievance notifications, utilizing cross-functional collaboration, resulting in efficient investigation, documentation, and resolution of discrepancies, optimized logistics, and accurate inventory maintenance for certified parts, enhancing customer service and vendor relations

• Administered daily detailed inventory analysis, managed special service desk returns, led contract negotiations, and ensured consistent client care, resulting in efficient operations, improved customer satisfaction, and monthly sales of 30-40K

• Leverages SAP EWM expertise to lead meticulous investigations as a Subject Matter Expert, successfully correcting discrepant PO/MRA receipts, ensuring seamless 3PL processing, accurate batch management, proper valuation, and correction of storage locations, significantly enhancing operational efficiency PROFESSIONAL WORK EXPERIENCE

BOMBARDIER KUEHNE & NAGEL LOGISTICS – DES PLAINES, IL Inventory Control 2015 - Present

• Leads comprehensive investigations to identify root causes of inventory discrepancies, streamlining inbound quality control for parts certification and documentation, resulting in effective reconciliation of issues and significant enhancement in blocked stock management

• Developed and manages an SAP workflow process for grievance notifications, utilizing cross-functional collaboration, resulting in efficient investigation, documentation, and resolution of discrepancies, optimized logistics, and accurate inventory maintenance for certified parts, enhancing customer service and vendor relations

• Enhances quality control practices by integrating engineering expertise and collaboration with the Engineering Team, leading to improved precision for airplane parts, significantly reducing customer claims, and driving an overall improvement in system effectiveness

• Deliver robust cross-functional support for inventory management, expertly addressing challenges such as pick exceptions, grief notifications, return-to-stock processes, QC2 movements, and material return authorizations, leading to smoother operations and increased efficiency

• Leverages SAP EWM expertise to lead meticulous investigations as a Subject Matter Expert, successfully correcting discrepant PO/MRA receipts, ensuring seamless 3PL processing, accurate batch management, proper valuation, and correction of storage locations, significantly enhancing operational efficiency

• Oversee the accurate entry of work issues into relevant databases, ensuring data integrity for the formulation of key metrics, enabling precise group reporting and informed decision-making

• Initiated and manage the effective scrapping of untraceable WESCO/Global inventory parts, leading to optimized inventory, cost-effectiveness, and system accuracy, significantly contributing to business efficiency and leading to a promotion

• Instituted a comprehensive scrapping process for expired or damaged parts, both systemically and physically in the warehouse, ensuring optimal quality control and recycling practices, leading to recovering millions in lost revenue and additional income through a recycling partnership

• Designed and implemented a standardized SOP process for scrapping, delivering operational optimization and increased efficiency, leading to a streamlined workflow and enhanced overall process effectiveness

• Develop and execute cycle counting procedures, ensuring accurate inventory matching, while also completing specialized Hazmat training to enhance outbound shipment safety and compliance, thereby improving overall operational efficiency and risk management

Gina R. Tokarski

7 7 3 . 758. 9 6 4 2 g i n a rto k a r s k i @ g m a i l . c o m l i n k e d i n . c o m / in/ g i n a - t o k a r s k i

• Inventory Control

• Logistics & Distribution

• Data Analysis & Verification

• Reporting

• Accounts Payable/ Invoicing

• Quality Assurance

• SOP Creation

• Operations Management

• Customer Management

• Change Management

• Process Improvement

• Internal & External Communications

• P.O.S Management

• Security Management

• Account Management

• SAP ERP/EWM

• MSIE, Outlook, Windows, Access,

Microsoft Office Suite

CORE COMPETENCIES

CRAFTWOOD LUMBER & HARDWARE – HIGHLAND PARK, IL

Assistant Supervisor – Outbound Delivery 2014 – 2015

• Drove efficient inventory management as delivery dispatcher, ensuring timely and accurate delivery of products, enhancing operational efficiency, championing safety regulations and procedures, coordinating distribution and transportation activities, leading to streamlined procedures and improved safety

• Delivered exceptional customer care, fostering positive relationships and contributing to increased customer retention and loyalty while conducting thorough examinations of merchandiser to ensure quality control and enhance product integrity DHL– FRANKLIN PARK, IL

Import/ Export Agent 2012 – 2013

• Assisted in revolutionizing the billing and coding process by scanning documents into new paperless system, significantly enhancing data accuracy, accessibility, and office efficiency

• Managed invoicing system, ensuring accurate billing, seamless account transactions, and accounts payable processing

• Exemplified superior organizational skills in maintaining records, balancing accounts, and verifying the accuracy of data, records, and contracts, leading to improved operational accuracy and efficiency

• Oversaw procurement of materials, supplies, and equipment, prepared incoming and outgoing mail, received and distributed messages, and ensured accurate maintenance of documents, significantly enhancing overall operational efficiency CRAFTY BEAVER LUMBERYARD & HOME IMPROVEMENT CENTER – SKOKIE, IL Assistant Manager - Delivery Coordinator Dispatcher, Sales & Inventory 2008 – 2010

• Managed logistics of deliveries, including pulling shipments and loading trucks, coordinating and optimizing driver routes to improve delivery time to ensure timely and accurate deliveries to enhance customer satisfaction

• Implemented meticulous inventory management, maintained accurate records, and implemented quality control procedures, ensuring product integrity and accurate and efficient stock management both in-store and on delivery trucks

• Served as dispatcher, facilitating seamless communication with truck drivers, optimizing delivery routes and ensuring timely deliveries, managing shipping and receiving operations, optimizing logistics and ensuring accurate and timely processing of inbound and outbound orders

• Directed yard workers to assemble orders in preparation for delivery, conducting weekly routine checks, ensuring compliance with regulatory standards, enhancing operational efficiency, order accuracy, and compliance with regulatory standards HOME DEPOT – NILES, IL 2001-2007

Inventory Manager Contractor Desk Sales Manager 2001 – 2007

• Administered daily detailed inventory analysis, managed special service desk returns, led contract negotiations, and ensured consistent client care, resulting in efficient operations, improved customer satisfaction, and monthly sales of 30-40K

• Steered dealer and distributor policy advisement, workforce scheduling, interdepartmental coordination, sales operations for manufactured goods, establishment of sales goals, and personnel management including recruitment, supervision, and performance evaluation, resulting in streamlined operations, enhanced customer service, and optimized sales performance

• Guided sales staff in managing complex transactions, enforced safety regulations, set work standards, ensured accurate pricing, monitored inventory, and resolved customer inquiries, while developing innovative methods and coordinating sales promotions, leading to improved sales performance, customer satisfaction, and operational efficiency in the retail setting

• Oversaw inventory management and control for paint and flooring departments, ensuring optimal stock levels and timely reordering, while serving as a prepping supervisor and handling kitchen and bath returns, resolving customer issues, and enhancing overall customer service

• Garnered multiple promotions to roles including Delivery and Will Call Supervisor, Contractor Sales Associate, and Contractor Desk Sales Manager, recognized for exceptional organizational, negotiation, customer resolution skills, and the ability to exceed sales quotas, coordinate promotions, and assist in complex sales processes ADDITIONAL EXPERIENCE

HOME DEPOT – SALES ASSOCIATE DELIVERY & WILL CALL SUPERVISORY EDUCATION

OAKTON COMMUNITY COLLEGE

MAJOR, COMPUTER BUSINESS

MINOR, REGISTERED HEALTH INFORMATION TECHNICIAN

CERTIFICATES

MEDICAL BILLING CERTIFICATE

CODING SPECIALIST FOR PHYSICIANS’ OFFICE (CCS-P)

ASEPTIC PHARMACEUTICAL PREPARATION COURSE CERTIFICATE PROFESSIONAL PHARMACY TECHNICIAN COURSE CERTIFICATE (PHT)

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