Customer Service Data Entry

Antonette Renteria

**** ***** ******** ******* ** 60651 708-***-**** *****************@*****.***

Education

DIPLOMA JUNE 1991 ROBERTO CLEMENTE HIGH SCHOOL

Experience

ILLINOIS HOUSING DEVELOPMENT AUTHORITY

MAY 2019- FEBRUARY 2020

NOVEMBER 2021 – AUGUST 2023

· In my current temp position at the Illinois Housing Development Authority (IHDA), I provide assistant paralegal support to the lead paralegal working on and closing the Community Affairs transactions. Although I am under the supervision of the lead paralegal, I have worked independently on many of the assignments I assist with. This includes the collection and organization of documentation during the due diligence/closing process and updating checklists when asked.

· I have also sat in with the lead paralegal on Community Affairs program meetings with the grantees.

· I work well under pressure, adapt quickly, and juggle multiple assignments and deadlines.

· I have prepared files for closing binders. I have organized, scanned, and filed legal documents for offsite storage.

· I am also currently working as assistant to the senior paralegal on the HJIIP – (Housing for Justice Involved Individuals Program).

CHILD CAREGIVER

OCTOBER 2018- MAY 2019

· Planned and implemented activities based on children's developmental milestones.

· Monitored children while their parents were away.

· Met children's nutritional needs by preparing nutritious snacks.

· Supervised hygiene by changing diapers and assisting in washing hands and bathing.

RECEPTIONIST DCFS DIVISON OF CHILD PROTECTION

JUNE 2018-OCTOBER 2018

· Greeted incoming clients, distribute parking permits, answer, and direct phone calls.

· Schedule conference rooms for parent and child visits and investigator meetings.

· Create investigative packets and translate correspondence for Spanish speaking clients.

OFFICE ASSOCIATE DCFS ADMINISTRATIVE HEARING UNIT

MAY 2017-JUNE 2018

· Answered and directed mainline calls especially for Spanish speaking appellants.

· Opened and distributed incoming mail and faxes.

· Supported Administrative law judges with clerical duties.

ASSEMBLER LBP MANUFACTURING

JULY 2016-MARCH 2017

· Completed specific tasks for the assembly of each product.

· Stacked and compiled goods into appropriate containers.

· Maintained safe and clean working environment.

Skills & Abilities

OFFICE EXPERIENCE

· Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook

· Data Entry

· Appointment Scheduling

· Filing

· Multitasking

· Time management

· Attentive to detail

· Customer service

· Organized

· Team orientated

COMMUNICATION

· Ensure that each need or demand is met when working with clients by paying close attention, asking questions, and summarizing request.

BILINGUAL

· Fluent in English and Spanish.

REFERENCES AVAILABLE UPON REQUEST.

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