Customer Service Representative, Social Service Specialist, Phlebotomi
Resume:
LISA ALLEN EVANS
**********@*****.*** • 706-***-**** • Columbus, GA 31907
Professional Objective:
An Experienced, Skillful, Highly-Educated, Team Oriented, Solution Focused, Dedicated Professional, seeking a position, in order to utilize Educational Achievements and Employment Experience. I have an internal drive to deliver excellence with experience in Substance Abuse, HIV+, Case Management, Domestic Violence, Crisis Intervention & Mental Health, in the fields of Healthcare, Social Service and Customer Service.
Skills:
Medical Terminology
Physician Orders Transcribed
Supervisor Experience
Computer Skills
Management of Incoming and Outgoing Calls
Customer Service/Communication Skills
Attention to Detail
Conflict Resolution
Empathy Expressed/Relationship Building
Appointment Scheduling & Insurance Verification
Patient Authorizations & Pre-Certifications
Electronic Medical Record (Epic)
Documentation Review
Chart Assembly & Maintenance
Phlebotomy/Venipuncture
Electrocardiograms (EKG's)
Vital Signs/Triage
Telemetry Monitoring
Medication Administration
Case Management
Psychosocial Assessments
Individual Service Plans (ISP)
Individual Education Plans (IEP)
HIV+/AIDS
Substance Abuse & Mental Health
Domestic Violence & Crisis Intervention
SSI & SSDI
Supplies & Equipment Management
Education:
Bachelor Of Arts (May 2005)
Liberal Studies & Social Work
Jacksonville State University
Jacksonville, AL
Technical Diploma (September 1986)
Clinical & Administrative Medical Assisting
Birmingham College of Allied Health•Birmingham, AL
Employment Experience:
Customer Service Rep/Social Service Specialist (12/2009-01/2011)
The Lovelady Center Rehab-Birmingham, AL
Received clients from the Criminal Justice System for Substance Abuse Treatment through the Corrections & Offender Re-Entry Program.
Management of charts utilizing EMR (Epic)
Determined SNAP eligibility, processed applications & swiped EBT cards twice monthly.
Assisted clients with State ID, WIC, Medicaid, SSI & SSDI applications.
Weekly appointment with DHR SNAP Supervisor for new applications.
Customer Service Rep/Residential Coordinator Supervisor (01/2005-06/2008)
Charley Angels Ministry-Pell City, AL
Directly supervised group home staff & scheduled staff working hours.
Managed incoming & outgoing calls, and provided superior customer service.
Assembled & Managed Charts.
Performed Psychosocial Assessments
Developed Individual Service Plans(ISP) & Individual Education Plans(IEP).
Performed Documentation Review.
Dispensed medications & documented medication administration in the medication log.
Evaluated Medication Log daily & monitored new psychotropic medications for two weeks.
Admitted new clients & verified insurance.
Completed patient authorizations and pre-certifications.
Scheduled physician appointments & diagnostic tests for clients.
Social Work Externship (08/2004-01/2005)
Health Services Center-Hobson City, AL
Case Management for HIV/AIDS Infected Clients.
Performed Psychosocial Assessments.
Developed Individual Service Plans and Individual Education Plans.
Provided Housing, Utility, Food &
Clothing Vouchers to clients who qualified.
Provided Medication Assistance through Pharmaceutical Companies.
Performed Patient Authorizations
and Pre-Certifications
Substance Abuse Treatment provided for clients recently discharged from the Criminal Justice System through the Corrections & Offender Re-Entry (CORE) Program.
Provided Mental Health Services which included psychiatric evaluations, individual treatment, family counseling & group therapy.
Call Center Rep/Phlebotomy Tech (10/1993-11/1996)
LabCorp-Birmingham, AL
Managed & documented high volume of inbound calls & resolved issues.
Provided superior customer service.
Acted as a liaison between LabCorp, the customer & patients.
Reviewed test forms for accuracy and reported discrepancies.
Phlebotomist Technician for Patient Service Centers & Physician Offices.
Performed blood collections by venipuncture, capillary & fingerstick techniques.
Collected specimens for drug screens, paternity & alcohol tests.
Performed data entry of patient's demographics, processed billing info & collected copays.
Maintained patient and specimen information logs.
Phlebotomy Technician (01/2000-03/2002)
Coosa Valley & Citizens Baptist Medical Center-Sylacauga, AL
Collected specimens according to physician orders & labeled specimens with patient information.
Collected Glucose for diabetic patients by fingerstick technique twice per shift.
EKG (Electrocardiograms) performed at Citizens Baptist Medical Center.
Notified physician of test results & faxed reports.
Data entry of patient demographics, test results & notified physicians of results & faxed reports.
Verified insurance & processed billing information.
Maintained logs of patient & specimen information.
Unit Secretary (05/1987-12/1990)
UAB Hospital-Birmingham, AL
Transcribed physician orders & ordered patient care according to physician orders.
Answered, screened & routed calls to appropriate personnel.
Provided requisitions to appropriate dept. for upcoming scheduled tests.
Ordered, maintained & stocked supplies & equipment.
Assembled & maintained patient charts.
Scheduled appointments, diagnostic tests & verified insurance.
Unit Secretary (01/1985-05/1987
St. Clair Regional Hospital(St. Vincent's St. Clair Hospital)-Pell City, AL
Transcribed Physician Orders.
Incoming Call Management.
Ordered laboratory & diagnostic test & provided appropriate department with a requisition.
Performed & Charted vital signs, intake & output twice per shift.
Monitored cardiac patients on the telemetry monitor & printed reports as needed.
Assembled & maintained charts.
References:
Mrs. Marion Frazier
Teacher for Pell City School District
P.O. Box 96
Pell City, AL 35125
Mr. Delon Charley
Executive Assistant for Charley Angels Ministry
P.O. Box 1715
Cropwell, AL 35054
Elder Rodney Feagins
Founder & Pastor of The Sanctuary Church Of God In Christ
601 23rd Avenue NW
Center Point, AL 35215
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