Mamta Devi

Pembroke Pines, FL *****

adzisn@r.postjobfree.com

+1-786-***-****

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

I want to utilize my computer and business management skills to apply for Banking Service Rep to further pursue my career.

Authorized to work in the US for any employer

Work Experience

Assistant Manager

Domino's Pizza - Pembroke Pines, FL

January 2022 to Present

• Performing various duties of managing the store employees. I resolve customer concerns related to the orders.

• Handling cash and inventory management

• Handle Employees clock-in and clock-out management and entering store opening and closing details in Pulse Management software.

• End of the day credit card payment processing

Customer Service Representative

Mc. Donald’s - Pembroke Pines, FL

March 2021 to January 2022

· Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

· Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

· Remained calm and professional in stressful circumstances and effectively diffused tense situations.

· Answered inbound calls, chats and emails to facilitate customer service. Customer Service Rep

Domino's Pizza - Pembroke Pines, FL

October 2019 to August 2020

· Taking calls of Customers and updating queries about their orders, working as cashier and front desk customer Service.

Education

MBA in Human Resource Management, Recruiting, Marketing A & M Institute of Management and Technology - Pathankot, Punjab June 2008 to June 2010

Post Graduate Diploma in Computer Applications

SDAM College - Dinanagar, IN

May 2006

Skills

• Order and Refund Processing (3

• Customer Account

• Oral communication skills

• Testing Best Practices

• Report Creation

• Data Entry and Maintenance

• Knowledge of tools like Microsoft word, Excel, software testing tools QTP and selenium

• Apply ideas and solution

• Quality Control

• SQL English: Full Professional : Punjabi: Native/ Bilingual :

• Report Generation

• Great at problem solving (3 years)

• Business Management

• Accounting

• Order Entry (3 years)

• XML

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