Zerah Ybarra

San Antonio, TX

adzirk@r.postjobfree.com

+1-830-***-****

Motivated Customer Service Professional with over 10 years of Customer Service experience in fast

-paced, team based environment Passion for success at achieving established target goals. Personable and excellent communicator with fluency in Spanish. Seeking an employer where my extensive background will bring value and accomplishments to work with a company such as yours.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Center Of Advanced Wellness - San Antonio, TX

March 2021 to Present

Responsible for performing clerical tasks within the office setting to support daily operations. Answering and transferring phone calls to employees, sorting and delivering mail and greeting visitors when they arrive for meetings with management.

Customer Service Representative

Accenture - Austin, TX

February 2020 to March 2021

Administers Texas Medicaid health care programs on behalf of HHSC Claim status call center

Housing Assistance Specialist

SAHA - San Antonio, TX

August 2019 to February 2020

Explained rental and housing regulations to clients and helped each discover best options for housing Assisted applicants in filling out housing applications and verifying assets Scheduled appointments with applicants to gather information and explain benefits processes Referred clients to appropriate team members, community agencies and organizations to meet treatment needs

Wrote and negotiated lease contracts

Customer Service Representative

The Center For Heathcare Services - San Antonio, TX August 2018 to July 2019

Provided primary customer support to internal and external customers in fast-paced environment Offered advice and assistance to customers, paying attention to special needs or wants Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

Screen clients upon entry to mental services and annually for eligibility for Social Security Disability

Program Coordinator

Bluebonnet Trails Community MHMR Center - Seguin, TX May 2012 to July 2018

Coordinated daily tasks including recruitment, office upkeep and inventory maintenance Collected and arranged financial information and entered details into Anasazi financial system Set up and updated customer accounts with interactions, payments and personal information Education

High School Diploma

Canyon High School - New Braunfels, TX

May 1989

Skills

• Customer Service Oriented (10+ years)

• Exceptional interpersonal skills (10+ years)

• MS Office Software (8 years)

• People management skills (6 years)

• Receptionist/Clerical (9 years)

• Computer skills(Word, Excel, Outlook) (10+ years)

• Organizational Skills (7 years)

• Outlook (10+ years)

• Customer Service (10+ years)

• Microsoft Excel (4 years)

• Filing (10+ years)

• Data Entry (8 years)

• Excel (4 years)

• Documentation (3 years)

• Customer Service Skills (10+ years)

• Section 8 (1 year)

• Spanish (10+ years)

• English (10+ years)

• Payroll (3 years)

• Microsoft Office (10+ years)

• Insurance verification

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