Customer Service Representative

Charday Elizabeth Shelton

St. Louis, MO *****

adzirc@r.postjobfree.com

Professional Summary:

Dedicated customer service professional with over 4 years’ experience in claims questions, policy changes and innovative conflict resolutions aiming to leverage my expertise in healthcare, banking and insurance firms aspiring to grow my forte with challenging works.

Customer Service Representative with over 2 years of remote experience customer service, including sales, tech support, and customer care.

Familiar with major customer service software and conflict resolution, possess a positive attitude.

Education:

High School Diploma in Business Management and Administration, Clyde C. Miller Career Academy - St. Louis, MO September 2012 to May 2016

Skills:

•Time Management

•Problem Resolution

•Customer Service

•Accounting

•Business Management

•Accounts Payable

•Administrative Experience

•Bookkeeping

•Business Development

•Human Resources

Professional Experience:

Nelnet - Saint Louis County, MO Nov 2021 to Dec 2023

Customer Service Representative (Remote)

•Performed data entry for customer information

•Provided policy and service information

•Answered general questions

•Assisted customers with a warm and professional attitude

•Performed customer service surveys

•Managed client records

•Resolved customer information and complaints

•Responded to claim inquiries

•Handled online orders and credit card transactions

•Created loan applications

Staffing Solutions - US Bank - St. Louis, MO Jan 2021 to Oct 2021

Call Center Customer Service Representative (Remote)

•Answering calls

•Input Info Verify Cardholder

•Seek Issue or Questions

•Find Resolution. Take Action

•Ending Greetings

LogistiCare - St. Louis, MO Mar 2020 to Dec 2020

Call Center Customer Service Representative

•Take Calls

•Provide Customer Service Speak with Healthcare Members

•Create - Cancel - Deny Healthcare Transportation Reservations Monitored & Evaluated

Convergys - St. Louis, MO Jan 2018 to Jan 2020

Call Center Customer Service Representative

•Take Calls

•Verify & Gather Information from Client Listen, Empathize & Understand the Situation Troubleshoot Issue & Dispatch Suppliers

•Create Request within a Certain amount of time for AHT

•Use Good Communication Skills and Represent Good Customer Service

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