SAMILLE STINSON

Winston, Salem, ***** NC adziqu@r.postjobfree.com

Consumer Credit Card Specialist

Career profile

Highly motivated Customer Relations Specialist with 10 years of working experience in providing support to consumers and business professionals. Experienced Member Advocate with a diverse background in consumer credit card services, technical support, and customer service. Skilled in providing exceptional care to customers and resolving inquiries efficiently. Dedicated to advocating for members and ensuring their needs are met with professionalism and attentiveness. Seeking a new opportunity to apply my skills and contribute to the success of a new organization.

Areas of Expertise

Customer Service

Technical Troubleshooting

Effective Communication

Interpersonal Skills

Problem-Solving

Exceptional Attention to Detail

Adaptive team player

Seasoned in conflict resolution

Self-Starter

Excellent Skills in Writing

Strong Relationship builder

Computer Skills

Excels in Team Leadership

Time management

Strong Teamwork

Analytical Thinking

Microsoft Office (Word, Excel, PowerPoint)

Professional Experience

CONSUMER CREDIT CARD SPECIALIST 2 REMOTE

Truist Bank Operations Centre 01/2023 – Present

Initiate credit card applications for new customers, determining credit limits and terms based on credit history and background.

Facilitate paperless account enrolment, enabling email invoicing and online payment options for customers.

Investigate and process fraud claims, maintaining comprehensive records for future reference and proactively detecting potential fraud patterns.

Assess credit card applications, scrutinize credit reports, and analyze financial documents to make well-informed credit decisions.

Identify process enhancement opportunities, offering valuable feedback on projects to optimize credit card operations.

Mentor and train new credit card department hires, ensuring a seamless transition to the department.

DIGITAL SUPPORT 2 SPECIALIST

Truist Bank Operations Centre 07/2022 - 01/2023

Diagnosed and troubleshoot technical issues, including account setup and network configuration using communications software.

Assisted internal staff via chat with Online Banking inquiries, including password resets, secure access code delivery/retrieval, basic system training, Mobile Deposit enrolment/check deposit, and overall troubleshooting to ensure excellent service to bank customers.

Submitted cases to a third-party company to address missing check payments for delinquent accounts.

Followed workflows documents to efficiently complete difficult or new tasks.

Maintained and processed mobile remote deposit transactions, made decisions, and generated reports.

Monitored for fraudulent check deposits, minimizing risk to the Bank and engaging Operational Risk when necessary.

WAREHOUSE ASSOCIATE INVENTORY SPECIALIST SEASONAL

Amazon Inc., 09/2021 - 12/2021

Facilitated the physical movement of products, loading and unloading trucks, picking, packing orders, and managing inventory within the warehouse.

Oversaw shipping and receiving operations, utilizing computing tools and handheld scanners to sort, scan, and prepare outgoing deliveries.

Maintained a clean, organized warehouse environment, arranging products on shelves and bins, and disposing of empty boxes and packaging materials.

Constructed and transported shipping builds, wraps, sorts, and pallets for outgoing packages.

Collaborated with warehouse associates and supervisors, ensuring timely and precise receipt, storage, and shipment of products, while maintaining proper care for diverse packages and equipment.

MEDICARE BENEFITS COORDINATOR

Blue Cross Blue Shield Operations Centre 09/2019 - 05/2020

Delivered exceptional customer service to Medicare beneficiaries, resolving inquiries on benefits, eligibility, and claims.

Managed 70-100 daily calls on Medicare enrolment while efficiently navigating internal systems.

Attained performance targets for customer satisfaction, call handling time, quality, and productivity.

Initiated medical claims for members, collaborating with medical professionals and Medicare members.

Expertly navigated complex benefit and RX plans, including Medicare Advantage and Part D prescription drug plans, ensuring accurate and comprehensive customer support.

HUMAN RESOURCES ONBOARDER

Culp Fabrics 12/2018 - 09/2019

Orchestrated seamless on boarding for new employees, including pre-employment screening, document verification, and orientation coordination.

Efficiently enrolled new hires into the payroll system, addressing compensation, benefits, and documentation requirements post background checks.

Proactively monitored and improved the on boarding process, optimizing efficiency and effectiveness.

Acted as a responsive point of contact for new employees, resolving inquiries promptly and offering accurate information.

Skillfully maintained databases and spreadsheets of current employees and potential applicants.

TREASURY SERVICE REPRESENTATIVE

Wells Fargo Operations Centre 06/2018 - 11/2018

Delivered exceptional customer service to commercial clients, addressing inquiries and concerns about treasury services, including cash management, wire transfers, and ACH transactions.

Supervised a team of service representatives, adeptly handling inbound calls and resolving account issues through tailored communication.

Collaborated with clients, identifying opportunities for process improvements and efficiency gains in treasury services.

Demonstrated courteous and professional call handling, ensuring accurate and efficient client support.

Engaged in continuous training and development to enhance expertise in treasury services, banking products, and regulatory compliance.

CLIENT SERVICE EXPERT

Time Warner Cable Operations Centre 08/2014 - 11/2016

Delivered exceptional customer service, addressing inquiries and concerns promptly.

Mastered various programs (Excel, Google Sheets, and Word) with proficiency in internal systems.

Resolved customer complaints effectively, escalating when necessary.

Collaborated cross-functionally with sales, operations, and marketing for seamless customer experiences.

Handled 70-150 inbound calls daily with warmth and courtesy for billing, payments, and technical assistance.

COMMUNITY SERVICE

Reading Connection, Lead Tutor and Educator

Jun 2019 - Jun 2021

Acted as a lead tutor overseeing the daily activities of over 10 clients at an adult tutoring centre for reading progression.

Education

Kaplan University - Political Science

Criminal Justice and Corrections Aug 2013 - Jun 2015

Lindenwood Uni. - Business School

Business Administration Aug 2010 - Jun 2013

St. Elizabeth Academy - High School

High School Diploma Received Aug 1999 – May 2004

Reference

Available upon request

Contact this candidate