Markia Bennett 937-***-****

Springfield, Ohio

adziqk@r.postjobfree.com

Certified Medical Assistant with extensive customer service experience. I have the ability to meet daily production quotas and the ability to work effectively in any location. People-oriented and dependable professional with many years of experience in customer service. Able to build meaningful relationships with consumers while speaking with them over the phone. I am A hard-working member of the health care team with a lot of customer service skills as well. Very reliable, dependable, trustworthy, accurate, and adaptable. Enthusiastic learner who strives to do things right the first time, but also accepts critique as an opportunity to grow in my skills and abilities to contribute to exceptional patient care and customer service.

PROFESSIONAL OBJECTIVE

WORK EXPERIENCE

Clean and sterilize instruments and dispose of contaminated supplies.

Interview patients to obtain medial information and measure their vital signs, weight, and height.

Record patients’ medical history, vital statistics, and information such as test results in medical records.

Explain treatment procedures, medications, diets, and physicians’ instructions to patients.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

CMA (Certified Medical Assistant) ESIM Mercy Health March 2018 - Current

Caregiver Private Patient July 2017 - August 2017

Administered bedside and personal care, such as ambulation and personal hygiene assistance.

Prepared healthcare-related tasks, such as monitored vital signs and medication.

Customer Service Rep Speedway June 2013 - March 2016

Conferred with customers by telephone and in person to provide information about products and services,

take and entered orders, canceled accounts, and obtained details of complaints.

Kept records of customer interactions and transactions, recorded details of inquiries, services, complaints,

comments, and actions taken.

Checked to ensure that appropriate changes were made to resolve customer problems.

EDUCATION

Medical Assistant - Diploma

Brightwood College - Dayton, Ohio

Springfield High School - Diploma

Springfield, Ohio

Excellent Customer Service

Inbound/Outbound Call Handling

Organizational Skills

Charting/ Data Entry

Scheduling and Confirming

Computer Skills

Time Management

Interpersonal Skills

Attention to Detail

Adaptable

Complex Problem Solver

HIPPA Compliant

Communication

Patience

Adaptability

Teamwork

Faxing

Understanding

Public speaking

Self -control

Active Listening skills

Positive Attitude

Microsoft office skills

Epic trained

QUALIFYING SKILLS

CERTIFICATIONS

Certified Medical Assistant

CPR/AED & First Aid Certification

HIPPA Certification & OSHA Certification

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