Customer Service Medical Assistant
Resume:
Mikayla Clark
Newark, DE, ****1
************.***@*****.***
SKILLS
Demonstrated intermediate MS Office: Word, Excel, and Powerpoint.
Various POS systems
Demonstrated intermediate EMR/EHR systems: ECW and All Health
EXPERIENCE
ChristianaCare GoHealth Urgent Care, Newark, DE - Medical Assistant
June 2023 - Present
●Provides outstanding customer service ensuring that orders are accurate and professional and friendly interactions are priority.
●Assists customers with delivering menu item information, answers questions and addresses concerns.
●Answers phones to assist customers with new orders, addresses issues and complaints
ScribeAmerica - Medical Scribe for ENT and Allergy of Delaware
February 2023 - May 2023
●Accompany providers during patient visits to assist in documenting the provider assessment and exam.
●Become an expert in how to appropriately document patient history, physical exams, assessments, diagnostic results, medical procedures, treatment plans, and medical opinions of consultants
●Interact with your provider to capture accurate diagnoses, pharmacy prescriptions and patient follow-up instructions
●Assist providers in obtaining lab and radiology results to help guide their patient care
Applebee’s, Christiana, DE - Server, Host, Carside To-Go
April 2021 - August 2022
●Provides outstanding customer service ensuring that orders are accurate and professional and friendly interactions are priority.
●Assists customers with delivering menu item information, answers questions and addresses concerns.
●Answers phones to assist customers with new orders, addresses issues and complaints
Hair World, Bear, DE - Sales Associate
July 2020 - February 2021
●Provided an ongoing friendly customer service
●Answered all questions and concerns of customers
●Helped customers locate products
●Stocked shelves
Food Lion, Newark, DE - Cashier
April 2020 - July 2020
●Provided excellent customer service
●Handled card, cash, and check payments
●Bagged groceries
Chick- Fil-A - Drive Thru
May 2019 - April 2020
●Drive Thru order taker, expeditor, and cashier
●Order accuracy
●Handled card and cash payments
●Demonstrated a positive role, responsibility, and customer service
EDUCATION
University of Maryland Global Campus, Online- Associates Degree
September 2023 - May 2025
Middletown High School, Middletown, DE- Diploma
September 2016 - June 2020
CERTIFICATIONS
Registered Medical Assistant, PhlebotoMe Online Medical Training - National AAH Certification
May 2022
BLS, National CPR Foundation Online
May 2022
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