Customer Service General Manager
Resume:
Kenneth Busby
Commerce, GA *****
**************@*****.***
I am a highly organized person who has 18 years of managerial experience. My goal at this point in my career is to capitalize upon new opportunities for career development within an organization that values hard work, integrity, and results.
Work Experience
Pharmacy Technician
Walmart - Commerce, GA
April 2022 to Present
Take care of customers with exceptional service, fill prescriptions, continually learning more about the pharmaceutical industry and all of its regulations. Bakery Manager
Sam's Club - Athens, GA
January 2020 to August 2020
Conducted inventory audits
Provided exceptional customer service and support
Trained and mentored employees on all rules of the bakery Prepared bakery goods per specification and stocked for display Coordinated with other department managers for new ideas for better customer and employee satisfaction ways of improvement.
Sales Associate
Landmark Dodge Chrysler Jeep Ram - Athens, GA
March 2018 to December 2019
Within 3 months I was ranked in the top 5 in sales out 15 salesmen. Established ongoing relationships with new customers Provided excellent customer service during purchase and maintained communication after the sales to ensure satisfaction
Compared and contrasted models for clients
Inspected vehicles after detail to ensure cleanliness Sales Associate
Athens Ford - Athens, GA
December 2017 to March 2018
Negotiated sales of new and used vehicles.
Attended training sessions daily.
Studied extensively on all new and used vehicles (trim levels, options, ordering packages on new vehicle inventory).
General Manager in Training
Arbys - Gainesville, GA
November 2016 to November 2017
Guided team and raised customer service score by 7 points. Provided an excellent service and sales building and customer retention Resolved customer complaints and employee relations Provided a work-friendly environment for my staff and customers. Maintained all adherences to Arby's standards and procedures
·
Restaurant General Manager
Dairy Queen - Carnesville, GA
January 2013 to December 2016
Improved food cost by 5% in the first 3 months of employment. Mentored and trained two assistant managers within 4 months Implemented local store marketing in local school and community events Trained assistant managers and one went on to be a GM. Since I started my Dairy Queen has been up 5 to 5.5% each year over the previous year Restaurant Store Manager
Pizza Hut - Winder, GA
January 2012 to December 2013
Completed 6-month GM training in 3 months
1st GM hired in training in the Southeast region in 18 years Took over a high volume, failing store with low customer service and scores and high delivery times and implemented the retraining of 50 employees for customer service, efficiency and sequence of service. Labor went down 6% and food cost comedown 4.5%.
Customer satisfaction went from 55% to 83% in that time period. Restaurant General Manager
Domino's Pizza - Commerce, GA
January 2000 to December 2012
Strategically developed local and mail marketing plans to increase sales and profits while decreasing labor cost
Improved staff relations by recognition and accountability program. which cut staff turnover by 50% and increased employee satisfaction by over 75%.
Sales increased over 200% due to happy outgoing staff, raised customer satisfaction rating and continuous marketing programs to build sales and rapport in the community. Education
GED
Franklin County High School - Carnesville, GA
August 1995 to May 1998
Skills
• Restaurant management
• Cooking
• Supervising experience
• Management
• Computer skills
• Recruiting
• Leadership
• Baking
• Restaurant experience
• Customer service
• Sales
• Cleaning
• Inventory Control
• Payroll
• Marketing
• Labor Cost Analysis
• Profit & Loss
• Training & Development
• Pricing
• Pharmacy Technician Experience
• Purchasing
• Cash Handling
• Culinary Experience
• POS
• Typing
• Kitchen Management Experience
Contact this candidate