Adam Champagne

** ******* ******

Sturbridge, MA 01566

adziow@r.postjobfree.com

617-***-****

Employment

Umass Memorial Eye Center

University Campus – ACC 5th floor

** **** ****** *****

Worcester, MA

508-***-****

Senior Administrative Secretary & Surgical Coordinator

September 2018 – Present

Manage the booking of multiple surgical cases for 3 physicians for both in-office and surgical center locations.

Authorize all in-office surgical procedures, including ocular plastics by reviewing consent forms and insurance authorizations.

Responsible for booking appointments that meet the patient's scheduling needs while following the scheduling protocol of each physician.

Educate all surgical patients on what should be expected pre- and post-surgery.

Schedule all appropriate appointments for the patient including all pre-operative and post-operative appointments.

Review all necessary paperwork needed for the said visits.

Confirm that all patients have received, understood, and signed all consent forms regarding their specific procedure.

Contacting other hospitals for medical records and/or imaging reports and disks for physician review.

Initiating multi-department scheduling ruleset, and providing continued training to those depts. (Adult Primary Care clinic, Diabetes clinic, and the central scheduling dept.)

Maintaining supplies/ordering for vendors and on-site contact lens trial sets, as well as billing and invoice retention and reconciliation.

Knowledge of CPT and diagnosis codes for use in acquiring Pre/Prior Authorizations for procedures and medications, utilizing the MassHealth Portal, CoverMyMeds.com, ParX, Evicore; along with submitting individual forms for more obscure insurances.

Day to day operations including personal and provider scheduling for meetings, seminars, training, etc.

Maintaining cash/check/charge copayments, deposits, and record keeping.

Routinely conducting trials and surveys to investigate clinic flow for optimal efficiency, based on reviewing monthly reporting metrics.

Knowledgeable with Epic, Excel and Word.

Maintaining the front desk, check in/out for scheduled clinic, along with walk in clinic, while managing the phone lines.

Resolve patient issues/concerns as needed.

New England Eye Center

1 Washington Street, Suite 212

Wellesley Hills MA, 02481

781-***-****

Patient Service Coordinator

November 2015 to September 2018

Schedule and book appointments for 11 physicians including general ophthalmologists, retina specialists, an oculoplastic physician, optometrists, cornea physicians, and a pediatric ophthalmologist

Check patients in and out for their appointments

Answer phones and assist callers whether they need to book or reschedule an appointment, refill prescriptions, correspond with their doctor, or other needs

Help determine whether a patient needs to be seen urgently

Verifying patient insurance via Emdeon and other sources

Create new electronic charts in EMR system as well as maintain onsite paper charts

Order trial contact lenses for the optometrists

Call and remind patients of upcoming appointments

Send patients mail correspondence

Contact PCP offices to obtain insurance referrals

Correspond and keep in touch with drug representatives to obtain samples

Maintain office upkeep

Assist in clinic flow

Based on physicians’ chart notes, reach out to patients and schedule follow ups

Obtain referring physician visit notes prior to patient appointment as well as fax visit notes to other physicians

Provide a pleasant, helpful, and welcoming atmosphere for both patients and coworkers

GameStop

Square One Mall

1201 Broadway

Saugus, MA 01581

&

18 Lyman Street

Westborough, MA, 01906

Store Manager

July 2014 to June 2015

Interviewing, hiring, and training new staff

Continuous upkeep of employee sales performance

Exceeding sales and profit through behavioral training of solution selling

Employee accountability through feedback, counseling, and written coaching

Conducting store inventories throughout the 14 stores in the district

Weekly district conference calls

Upkeep of current marketing in accordance to GameStop and third-party contracts

Ensuring sales floor is neat, clean, and organized while maintaining appropriate product mix and customer “shop-ability”

CVS

207 Market Street 900 Commonwealth Ave

Brighton, MA, 02135 Brookline, MA, 02215

Assistant Store Manager

May 2012 to July 2014

Comprehensive understanding and implementation of PHI Laws, OSHA regulations, hazardous waste maintenance and disposal/shipping

Monitoring and reviewing staff and store performance

Proficient IT skills and knowledge of retail software

Weekly DM conference calls and monthly SOS (Store on Sales) DM visits

Driving and maximizing the sales and profit of the store

Maintaining accurate statistical data and financial records

Managing the expectations, development, and accountability of a staff of 5 front store supervisors, 16 Front store employees, 2 Pharmacists, and 10 Pharmacy techs

Store Supervisor (Shift A, Assistant Manager in Training)

January 2011 to May 2012

District Photo Trainer

May 2010 to January 2011

Photo Lab Supervisor

October 2009 to January 2011

Education

Leicester High School Leicester, MA, 01524

Graduate, June 2004

● High School Diploma

● Music Theory Award

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