Elizabeth Castro

Indio, CA *****

adzio0@r.postjobfree.com

805-***-****

Objective:

Results-driven licensed Real Estate Sales Agent with a proven track record of success in facilitating seamless transactions. Committed to providing exceptional customer service and achieving optimal outcomes for buyers and sellers. Seeking a challenging role to leverage my expertise in real estate sales negotiation and in customer support.

Experience:

Licensed Real Estate Sales Agent Equity Union Palm Desert, CA

May 2021 to Present

- Assist buyers and sellers in the greater Coachella Valley with leases, sales, and purchases of existing or new construction homes.

- Provide comprehensive guidance throughout the real estate transaction process.

- Cultivate and maintain strong relationships with clients, ensuring their needs are met effectively.

Manufacturing Associate NuSil Technology LLC - Carpinteria, CA

January 2018 to May 2021

- Oversaw document and data entry control for manufacturing of silicone.

- Conducted thorough audits of silicone manufacturing run sheets, ensuring accuracy.

- Collaborated with Quality Assurance to report and release manufactured materials.

- Provided product labeling for high-purity silicone gels used in medical devices.

Real Estate Administrative Assistant Pinnacle Estate Properties - Westlake Village, CA

April 2016 to January 2018

- Coordinated real estate transactions, ensuring smooth communication and efficient processes.

- Administered website and social media content for real estate activities.

- Conducted open houses, property showings, and inspections.

- Prepared and distributed farming materials to target audiences.

Customer Support Team Lead Deckers Brands - Goleta, CA

May 2014 to April 2016

- Managed inbound calls, processing orders, returns, and credit/debit memos for dealers.

- Collaborated with financial services to ensure timely release of sales orders.

- Coordinated with Distribution Centers for accurate shipping and inventory control.

- Mentored and trained a team of 12 customer support representatives.

- Provided product information and practical training to new hires.

Administrative Coordinator County of Santa Barbara Public Works - Santa Barbara, CA

April 2011 to May 2014

- Handled general administrative tasks, including filing, faxing, scheduling, and ordering.

- Coordinated meetings for the hydrology team and maintained an extensive contact list.

- Processed payments from contractors and property owners for fees and permits.

- Managed the trouble ticketing system for maintenance and repairs, dispatching emergency crews when necessary.

Information Technology Specialist Opalsoft Inc. - Port Hueneme, CA

April 2008 to April 2011

- Provided networking and operations support for the US Navy, offering end-user assistance via various channels.

- Supported proprietary software and troubleshooting issues.

- Utilized Zendesk trouble ticket system to resolve user queries and concerns.

Hospitality Associate Embassy Suites Mandalay Beach Resort - Oxnard, CA

January 2004 to April 2008

- Demonstrated excellent customer service as a server and bartender.

- Collaborated with the head chef to create food and wine pairings for banquets and weddings.

Sales Associate and Spa Coordinator Ojai Valley Inn and Spa - Ojai, CA

June 2002 to January 2004

- Conducted retail sales at the spa boutique, managing POS and inventory.

- Coordinated spa services and ensured the availability of luxury amenities.

- Delivered a five-diamond customer experience to guests.

Configuration Management Specialist Northrop Grumman - Carpinteria, CA

September 1999 to June 2002

- Implemented and maintained an aerospace engineering data management system.

- Provided user support and training for the system and desktop software.

Education:

Bachelor of Arts in English California State University-Los Angeles - Los Angeles, CA

June 1990 to June 1994

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