SHANA POLLAK

**** ***** ********* ****

Liberty, Missouri 64068' (702*-***-****

toucha blememories@ya hoo.com

HIGHLIGHTS AND QUALIFICATIONS

o Extensive customer service and hospitality background in the Food/Beverage, and Special Event lndustries

o Outgoing and passionate about going above and beyond to exceed customers dining and/or special event experiences

o Exceptional ability to multi,task, adapt, and respond quickly to guests needs o Excellent communication and problem solving skills o Highly organized with a keen attention to detail o An effective and inclusive team leader

Management/ Special Event Coordinator

r Managing daily operations in a high volume Special Event environment, including overseeing simultaneous special events (two banquet rooms: The Terrace- holding up to 150 guests, The Grand Terrace - holding up to 300 guests), as well as, supervising crews for both events. o Ensuring budgeted labor, food and beverage costs are met in order to minimize cost output and maximize profits

o Scheduling Special Event staff {servers, cooks, dishwashers bartenders} o Taking a hands-on management approach during special events, supporting crew by assisting with any tasks required to ensure smooth service

o Setting prep lists for each Special Event, to ensure the staff are knowledgable of the guests special requests, as well as, the event is set up to the guests specifications: decorations; food service (sit-down or buffet); bar (open, cash, or a set limit); etc. r Working closely with hosts and off-site professionals (Pastors, D.j's, Photographers, Videographers, Florists, Bakery, etc) to coordinate and ensure the special event runs smoothly

r Coordinating and setting a detailed Special Event timeline, for staff and off-site professionals, so everyone is on point with the time for each activity (the ceremony, photographs, introducing the bride/ groom and bridal party, Toasts and speeches, Dinner, couple's first dance, mother/ father dance, cutting of the cake, bouquet/ garter toss, the sending off of the Bride and Groom. Etc.) in order to ensure a smooth, successful, and memorable Special Event

o Working Closely with the Chef regarding the number of guests and the Hosts Menu, as well as, any special requests (vegetarian, allergies, etc- for guests at the event) PROFESSIONAL EXPERIENCE

o Ordering the alcohol for the bar to ensure it is stocked and any special requests of the hosts for alcohol is on hand

r Hirin& training, educating coaching, and motivating crew members' o Attending Wedding Expos to represent and promote The Terrace/ The Grand Terrace to potential Brides and Grooms and networking with other professionals in the Wedding lndustry.

Senrer

o Ensuring company standards and a guest-first focus are implemented and maintained at all times in order for optimal guest experience.

o A welcoming outgoing and friendly personality who treats patrons and crew members with the utmost respect

o Service from the heart mentality

o ln depth knowledge of the menu in order to recommend and upsell dishes and drinks, as well as, address any allergies, or special needs the guests may have. o Proficient in multiple Point of Sale systems

o Accurately entering food and beve6ge orders and communicating with the chef any allergies or special requests

o Believing in a "one house one team" concept and constantly looking for service opportunities, by having my head on a swivel, as I walk through the restaurant in order to enhance the experience of all of the customers within the restaurant {not just those in my section) and to help my fellow crew members by clearing plates, refilling water, running food and drinks, helping the hosts seat guests, answering phones, opening the door for guests, etc.

SERVER

KING'S FISH HOUSE, Henderson, Nevada

SERVER

THE B0lLlNG CRAB, Las Vegas, Nevada

MANAGER / SPECIAL EVENT AND WEDDING COORDINATOR

THE TERRACE, Henderson, Nevada

SERVER

JOE'S CRAB SHACK, Henderson, Nevada

STAY AT HOME MOM

I was blessed with the opportunity to be a stay at home mom for 14 years to my three children 2005 - 2019

2027 - 2A23

2019 - 2021

1999 - 2005

7

1998 - 1999

SERVER

CHARLIE TROTTERS (Gourmet Restaurant), Las Vegas, Nevada 1994 - 1995 CUSTOMER SERVICE AGENT

SOUTHWEST AIRLINES, Las Vegas, Nevada

SERVER

THE FAMOUS PACIFIC FISH COMPANY, Las Vegas, Nevada SERVER / COCKTAIL SERVER

CASEY MOORE'S OYSTER HOUSE, Tempe, Arizona

1995 - 1998

1992 - 1994

1990 - 1992

EDUCATION

KAPLAN UNIVERSITY

Special Event planner and Professional Bridal Consultant/ Wedding Coordinator ARIZONA STATE UNIVERSITY

CHAPARRAL HIGH SCHOOL

RE,FERENCES

Provided upon request

J

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