Maggie Kassab

661-***-****

adzinm@r.postjobfree.com

SUMMARY

Versatile employee with an in-depth knowledge of retail sales customer service and a hard-working team player with proven ability to commit two projects from start to finish. Recognized for an exceptional ability to create trust. Building customer rapport. Strong communication skills. Processing the following skills set:

●Strong worth ethic with demonstrated success in both teamwork and individual situations.

●Innovative Visionary focused on practical problem solving and delivering positive results.

●Proven ability to prioritize and handle multiple task in a challenging environments

●Self-motivated problem solver that acquires new skills quickly

●Admirable communicator effectively presenting and conveying information through written and verbal contact with team members

●Experienced sales associate that provides exemplary service and outstanding customer service

●Responsible for ensuring customer satisfaction and communicating with service customers

●Understanding the value of building and maintaining a long-term client relationship

●Help Drive sales by identifying customer needs and providing the best options catering to those Expectations

EXPERIENCE

Aramark, Bakersfield CA - cross-trained between three jobs

Starbucks/ Panda Express/ Which Wich Superior sandwiches

September 2019-March 2020

. Greeted customers handle payments via POS system fulfilling over 1500 orders per shift. Ensuring a clean dining room area, Restrooms and work Stations by Routinely sweeping mopping replenishing supplies and disposing of the garbage. It worked with my team to maintain smooth operations and high standards of customer service during high-volume rushes. Swiftly and professionally addressed any customer complaints escalating to management when requesting. Awarded employee of the month for demonstrating outstanding communication and Leadership skills.

International Cuisine—Cashier/Cook

February 2018-November 2019

Warmly welcomed 30 to 60 guests per shift coordinated. Ascertains their dining/lodging needs. Seated guests and manage their seating chart. Being responsible for doing tasks like vacuuming dusting and cleaning bathrooms and washing dishes. Also preparing the food for consumption in the food industry.

Kay Jewelers — Jewelry consultant

August 2020- March 2023

Maintain a clean organized inventory and curated displays when receiving new merchandise. Anticipated customer needs and provided them with high quality service while upholding brand standards and value to ensure customer satisfaction. Happily guided the customers through the process of successfully finding their ideal jewelry pieces. Actively stayed informing customers about the latest sales offerings and loyalty programs. Meticulously Handled POS system transactions include credit cash exchanges returns and refunds to ensure seamless and accurate cash flow. Directed merchandise restocking for the site overseeing data entry tracking packages for customers. Maintained and executed site sanitation standards in Enlightenment with CDC guidelines and participated in weekly discussions to review site efficacy. Memorized and regularly updated a catalog knowledge of over 1000 pieces to better assist customers.

Banter by Piercing Pagoda — Assistant Manager

March 2023- Current

Responsible for implementing workflow procedures based on direction from the company's General Manager. Responsibility responsible for training new employees, and hiring new employees. Also the bridge that connects top management with employees. They ensure operational excellence by performing managerial tasks such as scheduling, maintaining inventory and evaluating employee performance. Track the progress of weekly, monthly, quarterly and annual objectives, Monitor and maintain store inventory. Coordinate daily customer service operations (example; sales processes, orders and payments). Supervise and motivate staff to perform their best. Analyze consumer behavior and adjust product positioning

SKILLS

Communication.

Ability to Work Under Pressure

Decision Making.

Time Management.

Self-motivation.

Conflict Resolution.

Leadership.

Adaptability.

Soft skills.

Computer skills.

LANGUAGES

Arabic

EDUCATION

Palmdale High Graduate 2019

4.0 GPA

Ap student

4 year Avid student

Cal State Bakersfield (college bound)

Cal State Bakersfield

Biology major Class of 2024

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