Cesar Salcedo

**** ********** *** **** *** York, 07093

551-***-**** adzinj@r.postjobfree.com

EXPERIENCE

Milbank LLP, New York March 2022 - Present

AV & Telecom Support Specialist

●Registered/configured/provided support for Cisco 8851 and 8832 desk phones via Call Manager (CUCM)

●Assisted with Cisco router procurement and integration into infrastructure

●Performed AV and Telecom server upgrades and cutovers (expressways, comms manager, unity, IM & presence, unity)

●Assigned extensions and configured deskphone and Webex user profiles

●Provided white glove conference room and meeting call connection support on a daily basis

●Admin for Zoom, Zoom Webinar, Webex Control Hub, Webex Webinar, Teams, Blue Jeans and LoopUp

●Assisted with Cisco codec upgrades for all conference rooms (from SX80 to Webex Pro)

●Provided Cisco deskphone training for incoming Legal Team Assistants

●Pulled (Called Detail Record) CDR reports upon request using Unified Serviceability

●Create and configure Hunt Groups for teams that needed a shared line

Boston Consulting Group, New York October 2019 - December 2021

IT & AV Specialist

●Image/deploy/supported Lenovo and entoleld Macbook laptops via Jamf for all BCG NYC staff (~1000 consultants, business services, partners, and C level employees)

●Lead technician on Windows 7 to 10 upgrade project for entire NY Office

●Perform Devio system tests to ensure proper A/V functionality in convertible/huddle offices

●Provided Conference Room support - call connections and Crestron support/troubleshooting

●Maintained office printers, copiers, and fax machines to functioning condition on a daily basis

●Assist BCG subsidiary partners with basic/advanced Windows VM/Mac hardware and software troubleshooting

●Configured Cisco VPN remote access, and RSA Desktop Tokens for Windows 10 migration

●Administer user accounts and public folder via AD Sync - Powershell Scripts

●Deploy/Troubleshoot Software to users via SCCM

●Responsible for inventory of office assets (Loaner equipment, IT equipment purchases)

Citizen App, New York May 2019 – August 2019

Field Operations Lead

●Responsible for building and organizing dev ops database in Notion and managing/updating team projects in Asana

●Built, flashed, programmed, QA’d and physically/remotely installed homebrew hardware at new sites sourced by growth department.

●Scheduled hardware installations at out of state sites. Traveled to out of state sites to physically install hardware and help launch Citizen app in Chicago, Baltimore, and Philadelphia.

●Managed hardware inventory and tested parts before each device build. Documented all test results for team members' reference and created/labeled each part with a unique part number for better root cause analysis on device errors.

●Monitored hardware fleet performance and software release deployments via Balena Cloud and other homebrew data storage/logging platforms.

●Pushed daily device error reports to the software engineering team for root cause analysis and triage.

●Served as liaison between site hosts and company for device troubleshooting and all communications concerning devices out in the field

Career Group Companies, New York June 2018 – October 2018

IT & Facilities Coordinator

●Maintained office printers, copiers, and fax machines in functioning condition on a daily basis

●Assisted corporate and sister company employees with basic/advanced Windows/Mac hardware and software troubleshooting including Forticlient VPN remote access, print server, and public drives

●As sole technician, lead Windows 10 upgrade project for all NY staff desktops (~100 end users)

●Administered user accounts and public folders on company network (Office 365 - AD Sync - Powershell Scripts)

●Kept track of office assets, monitored equipment loans and stayed in contact with associated vendors to place orders or request changes when necessary

Apple 5th Avenue, New York September 2017 – May 2018

Genius Bar Technical Specialist

●As a core member of the Apple Genius team, provide expertise, service and support for all Apple products by training clients to use Apple devices such as watches, iphones, ipads, and computers

●Manage all aspects of repair workflow, including open repair prioritization, case management, service part inventory and order management

●Provide end user support and training while exceeding all metrics with a focus on exceptional customer satisfaction, and resolution of both hardware and software issues

●Continually surpass all corporate goals including customer satisfaction, customer volume, length of interaction for resolution of issue, repair cost management and repair turn-around time.

●Repaired hardware and software issues as needed on all Apple products (watches, iphones, ipads, and computers)

●Apply creative strategy to resolve technical software related issues without affecting customer data

●Assisted customers in using and troubleshooting software such as iPhoto, Photos, Final Cut, Numbers, Pages, Keynote, Mail, Microsoft Office, Outlook, Antivirus programs, Safari, and Chrome

ITV America, New York Summer 2015, 2016, 2017

IT & Facilities Intern

●Assisted IT department with new employee onboarding and company email account setup using Walk-Me

●Assisted Post support team with AVID systems/ troubleshooting tickets from editors and other employees using HelpDesk

●Kept track of all company assets using a combination of Microsoft Excel and FileMaker Pro

●Maintained office printers, copiers, fax machines and VOIP phone functionality throughout the office

Tabler Arts Center, Stony Brook University Fall 2015 – Spring 2017

Recording Engineer and Studio Manager

●Cover campus-wide recording sessions booked by student artists at Tabler Arts Center and created social media advertising campaigns to attract more business (Stony Brook University).

●Other responsibilities involved tracking, pro audio hardware wiring, mixing, and mastering. Also managed studio schedule/booking calendar

●Managed studio bookings using Google Mail and Drive

Broadway Video Entertainment, New York Summer 2014 Post Editor Assistant Intern

●Assisted Post support team with editor troubleshooting tickets

●Assisted with voice-over recordings and audio editing for NBC commercials

Stony Brook Facilities Operations, Stony Brook University Fall 2013 - Spring 2014

A/V Technician

●Assisted with event planning and event set up for campus Student Activity Center

●Managed audio and visual setups for different events scheduled in our main auditorium, multipurpose rooms, and ballrooms

●Kept track of event bookings and pro audio equipment inventory (mics, mixers, XLR cables, etc.)

EDUCATION

Stony Brook University, Stony Brook, NY Graduated May 2017

Film/Audio Production

ORGANIZATIONS

The Opportunity Network, New York, NY 2011 - 2017

Alumnus

Chosen as one of 61 high-achieving New York City students for a prestigious career development program that provides access to career opportunities, professional networks, and college preparation.

AV Software/Hardware: Zoom, Zoom Webinar, Zoom Admin Webex, Webex Webinar, Webex Admin Control Hub, MS Teams, MS Teams Admin, Blue Jeans, EMS, Cisco Call Manager (CUCM), Cisco Unity (Voicemail), Skype, Creston Systems, Devio Systems, Audio Hardware, Mixers, Visual hardware setup, Silicone Core, Audio Editing/Mastering, Music Production, Logic Pro X, FL Studios, Pro Tools, Final Cut, Adobe Creative Suite, Photoshop, Experience Design, UI/UX, Web Design, WordPress Builder, LoopUp, iPhone, Android, Blackberry, Dell Desktops, Dell Laptops, Dell Servers, Mac, MacBook, Toshiba Desktop\Laptops, Lenovo ThinkPad’s\Desktops, Tablets, HP Servers\Desktops\ Printers, Xerox Multifunction Printers, Netgear Network Adapters, Cat-5, 5e, and 6 cabling standards, Cisco Phones, Polycoms, Biamp, Codecs, Crestron Multi-Channel Mixers, processors, and touch panels, Analog Way Perspective Layers & Live Core

Contact this candidate